8 Replies Latest reply: May 16, 2012 11:42 AM by ZintainUSA
hunter_aran Level 1 Level 1 (15 points)

Hi,

 

I dropped my macbook pro and dented the front corner and had the apple store replace the bottom case a few months ago. Everything was great until I realized they forgot to replace one of the screws on the bottom and the black plastic cover on the hinge slides back and forth when I open and close the computer. I used a toothpick to center it and soon it went right back, sliding to the right side with a small gap on the left. The hinge works perfectly but it was not like this even after I dropped it. I am going to install some ram and an ssd soon so I was wondering if someone knows how I can just fix it myself to keep it centered and where to get a spare screw? Thanks.


MacBook Pro (15-inch Early 2011), Mac OS X (10.6.8), 2.3 i7, 8GB RAM
  • 1. Re: After apple store repair, black bar covering hinge slides sideways...
    sig Level 8 Level 8 (35,770 points)

    Why don't you just bring it back to the store?

  • 2. Re: After apple store repair, black bar covering hinge slides sideways...
    carl wolf Level 6 Level 6 (14,030 points)

    "I...had the apple store replace the bottom case a few months ago...I realized they forgot to replace one of the screws"

     

    You used the computer for several months, and NOW you realized there's a missing screw?  You could try going back to the store, with this story, but you have to assume some responsibility for not noticing this.

  • 3. Re: After apple store repair, black bar covering hinge slides sideways...
    hunter_aran Level 1 Level 1 (15 points)

    Well first, thanks for no help and wasting my time just like most typical forum hangouts.

     

    I know it might be hard for you to understand, but when they brought it out, I was preoccupied at checking the damaged area (did not really think there was a reason to look at the bottom) and I put it in a plastic case when I got it so the missing screw was not visible until a few days later when I took it off to clean it. And at that point since I'd had it a few days, they will say the burden of proof was on me to prove the screw wasn't there. Anyway, I really hadn't the time to go back there and leave it especially since this is more cosmetic than functional.

     

    I'm sure when you bring out computer to use, you make sure you have all your bottom screws every time you turn it on. lol

  • 4. Re: After apple store repair, black bar covering hinge slides sideways...
    sig Level 8 Level 8 (35,770 points)

    We all knew you were preoccupied when they brought it out but why don't you just bring it back to the store? All you had to do was bring it back and show them the missing screw and the missing black over. I'm sure they would have accomodated you. However, if you came here to rant don't waste your time here.

  • 5. Re: After apple store repair, black bar covering hinge slides sideways...
    OGELTHORPE Level 7 Level 7 (25,740 points)

    You have two choices.  Bring it back to the service facility and have them complete the repair.  Since the issue seems to be one missing fastener, I suspect it will be done gratis rather than you meeting some form of resistance.  Your other option is to get replacement parts which are available from powerbookmedic.com.

     

    Ciao.

  • 6. Re: After apple store repair, black bar covering hinge slides sideways...
    hunter_aran Level 1 Level 1 (15 points)

    I wish I hadn't mentioned the screw considering how much focus that is getting (and amazingly how it's obscruing the real reason for this post) when it was really more than an afterthought.

     

    So no one knows how to properly secure or adjust the black hinge cover? I am not really "ranting" about Apple's service as they have always been great. I'd rather do it also considering I waited so long, I don't really want to bother them about it.

  • 7. Re: After apple store repair, black bar covering hinge slides sideways...
    OGELTHORPE Level 7 Level 7 (25,740 points)

    If you are looking for assembly instructions, iFixit.com specializes in such matters.

     

    Ciao.

  • 8. Re: After apple store repair, black bar covering hinge slides sideways...
    ZintainUSA Level 3 Level 3 (945 points)

    hunter_aran wrote:

     

    Well first, thanks for no help and wasting my time just like most typical forum hangouts.

     

    I know it might be hard for you to understand, but when they brought it out, I was preoccupied at checking the damaged area (did not really think there was a reason to look at the bottom) and I put it in a plastic case when I got it so the missing screw was not visible until a few days later when I took it off to clean it. And at that point since I'd had it a few days, they will say the burden of proof was on me to prove the screw wasn't there. Anyway, I really hadn't the time to go back there and leave it especially since this is more cosmetic than functional.

     

    I'm sure when you bring out computer to use, you make sure you have all your bottom screws every time you turn it on. lol

    Well if they are all such a "waste of time" why do you bother even posting then....Obvisouly you didn't have much luck before and you aren't happy with the responses you get, then stay away....I would suggest taking it to the store and have a Genius Bar look at it.  When they see it they may be able to tell you what they can do for you or give you some other options you may try....I can't imagine that if it needs something minor like just a screw or whatever else may be going on, they shouldn't charge you that much.  I brought my sons macbook in a few weeks ago to get the mounts replaced for the screen as it was all twisted and not lined up correctly...They replaced the mounts and with labor only cost $60, to top that off, just because of a few chipped off pieces on the top portion of the case which they knew to be a problem, they took care of replacing that, the keyboard, and trackpad (as they are all included with a new top cover) for free.  Point being, you may be better off just taking it to them and have them look at it and explain to them what happened....They should take care of you and get you taken care of....I know putting money into it after they forgot something is kind of a pain and not really wanted, you should know that they will take care of you and get it done right.  If you do it yourself and mess something up, it may end up costing you a lot more in the long run.  If you forgot to look, you forgot to look, I've done that before and had to pay up for it later, but never has it been something that has been so outrageous that I had to try to find an alternative and do it myself.  Just take it in, bite the bullet and get it fixed properly....If you don't want to get it done, then it is obvisouly something that doesn't bother you too much as you don't want to get it done.  Don't get upset because people are trying to explain to you what you were asking.