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HT1150 Trouble scanning entire image.

786 Views 5 Replies Latest reply: Jan 7, 2013 1:06 PM by bonayers RSS
bonayers Level 1 Level 1 (0 points)
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May 12, 2012 11:10 AM

We had an older hp printer that would not scan an entire image. It would scan maybe 1/5th of an image. So we bought a new hp Photosmart 7510. It is doing the same thing. I move the image a bit. Nothing. Scan it multiple times. Same thing. The hp scanning software shows that it has scanned the entire image. But when you look it up it is not. It seems like the mac is getting the wrong information. Any suggestions?

iMac, Mac OS X (10.5.8)
  • BDAqua Level 10 Level 10 (114,685 points)
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    May 12, 2012 11:58 AM (in response to bonayers)

    Which software are you using to scan with?

  • BDAqua Level 10 Level 10 (114,685 points)
    Currently Being Moderated
    May 14, 2012 10:41 AM (in response to bonayers)

    Does the built in Image Capture see the Scanner?

     

    Is there maybe a way to drag a section of the displayed pic to get a bigger selection, like here's Image Capture, which just showed the whole page before dragging a rectangle...

    ScanDrag.jpg

  • deborahfromcynthiana Level 1 Level 1 (0 points)
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    Dec 29, 2012 3:52 PM (in response to BDAqua)

    my hp 7510 is doing exactly the same thing as "bonayers' - I have updated with the latest scanning and other software for the product.

    It scans part of a pic or several parts at once. 

    I have looked at all scanning preferences and I see no options.

    With my old Canon lide 100, I have a selection tool and options of dpi, etc. - file type, etc.

     

    Anyway I can reconfigure the scan on this HP?

     

    thx

    for your help

     

    Deb

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