Skip navigation

TS1559: iOS: Wi-Fi settings grayed out or dim

Learn about iOS: Wi-Fi settings grayed out or dim

TS1559 no wifi.

587 Views 9 Replies Latest reply: May 23, 2012 9:54 PM by zillal RSS
mamajones61 Calculating status...
Currently Being Moderated
May 14, 2012 10:16 AM

Wi-Fi is greyed out (No Wi-Fi).  What might be causing this to happen?

iPhone 3G, iOS 4.2
  • KiltedTim Level 8 Level 8 (36,190 points)
    Currently Being Moderated
    May 14, 2012 10:43 AM (in response to mamajones61)

    The WiFi radio has failed. Take it in for service or get a new phone.

  • zillal Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 22, 2012 9:06 PM (in response to mamajones61)

    I just got a 4s yesterday - wifi worked until this morning, then GONE.  I've done everything recommended in these forums and everywhere else on the net that had a recommended solution - nothing works.  I took it to an Apple store to see a Genius.  They don't say what is wrong, but offered to replace the phone however BEWARE - when they say they will replace it, the often mean with a refurbished device, they will not replace it with a new device.  Because I bought mine from a different retailer, even though it failed less than 24 hours out of the box, Apple will not give me a new device - they acknowledged that it is a manufacturing defect, and couldn't understand why I was not satisfied with receiving a refurbished device.  This seems ridiculous to me - I'm a long-time, repeat customer - but that doesn't matter.  I've heard great things about their customer service, now that I've needed it, I've found it isn't so great after all. 

  • ThatguyfromThatplace Level 3 Level 3 (750 points)
    Currently Being Moderated
    May 22, 2012 9:21 PM (in response to zillal)

    Apple has NEVER stated they will replace devices with a brand new one, unless you purchased it from them and it falls within the 14 day Dead On Arrival policy, which does not apply in your situation because it was purchased from a reseller and not directly from Apple. If you had wanted a new device you should have taken it too the place of purchase.

  • diesel vdub Level 7 Level 7 (20,795 points)
    Currently Being Moderated
    May 23, 2012 3:47 AM (in response to zillal)

    zillal wrote:

     

    offered to replace the phone however BEWARE - when they say they will replace it, the often mean with a refurbished device, they will not replace it with a new device. 

    What the heck is your point?  Provide a copy of ANY company's warranty information stating they will replace a defective device with a new device.   I think you'll be searching for a long time.

     

    This is not an Apple issue, this is the way the industry works.

     

     

    zillal wrote:

     

    I'm a long-time, repeat customer - but that doesn't matter.

    Why the heck would that matter?  Do you or any other customer deserve to be treated special simply because you've purchased from the company before?  Sorry but if you truly believe that is the case I'm going to have to ask you to share whatever drugs you are on or smoking.  Time to wake up and come back to reality.

     

    This is business not some frat house.

  • zillal Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 23, 2012 6:46 AM (in response to diesel vdub)

    I've worked in various manufacturing and sales organizations for 20+ years and when a brand new product fails "out of the box," it is the manufacturer's responsibility to replace the defective NEW device with a NEW device, regardless of what reseller sold it. Refurbished devices are provided for products that have been in use for a period of time (how long depends on the established life of the product) or those failures that may have been a result of some user error.

     

    When a company manufactures a product that fails out of the box, replacing that new product with a new product is good business practice and good customer service.

     

    You don't need to agree - but you also don't need to hurl insults at someone with whom you don't agree. It seems you felt personally attacked by my message and I see no reason why.

  • diesel vdub Level 7 Level 7 (20,795 points)
    Currently Being Moderated
    May 23, 2012 6:54 AM (in response to zillal)

    Frankly, your post came across as being personally offended that Apple would not replace your device with new.  That kind of attitude simply amazes me.  If that was not the intent or I mis-interpretted then I apologize.

     

    If it's new, or just purchased and failed, take it back to the place it was purchased and exchange it or take it to Apple.  Frankly, within that initial 14 day return period they should be replacing with new if we're talking about a new device.

  • zillal Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 23, 2012 7:10 AM (in response to diesel vdub)

    It is a brand new phone that failed less than 24 hours after I purchased it and I DID take it to Apple and they refused to replace it with a new phone - they would only offer a refurbished phone because I did not buy directly from Apple.  It did not matter that I could prove that it was a brand new device.  It is baffling to me that as the manufacturer, they would not offer a new device as a replacement for a defective new device.  As I said, doing so is just good business practice and good customer service.  I don't know that "offended" is the right word, but am I disappointed and angry - yes.  I was also irritated that they admitted right away that it needed to be replaced but didn't actually tell me until we were into the process that, oh, by the way, we're not going to replace it with a new device. 

     

    My reseller is going to replace it, but they don't have any more of the 32 GB in stock - they were shocked that Apple refused to replace it under the circumstances.

  • KiltedTim Level 8 Level 8 (36,190 points)
    Currently Being Moderated
    May 23, 2012 7:28 AM (in response to zillal)

    You're within the return window. Return it for a refund and buy a new one. If the vendor you purchased it from doesn't have them in stock, return it and buy one somewhere else.

  • zillal Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 23, 2012 9:54 PM (in response to KiltedTim)

    Unfortunatley, that's not an option, as it was purchased with a gift card - only good at the reseller.  Not sure how long I'm going to have to wait to get the new phone, hopefully not too long.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.