1 2 Previous Next 18 Replies Latest reply: May 15, 2012 7:00 AM by varjak paw Go to original post
  • 15. Re: How to check if my iPhone 4s is brand new and not a refurbished one ?
    gdgmacguy Level 6 Level 6 (19,155 points)

    Are you intellectually impaired?  How many times do you have to be told NO.

     

    NO NO

  • 16. Re: How to check if my iPhone 4s is brand new and not a refurbished one ?
    varjak paw Level 10 Level 10 (169,765 points)

    my phone was a defect piece right out of the box and I gave it back to the retailer ASAP. So now can I expect a new one instead ... ??

     

    As woodmeister said, that would be totally up the retailer and what their return policies, if any, might be. Apple has no control over reseller return policies; for an iPhone (or any other Apple product) Apple can only go by the terms of the warranty. Apple's return polices apply only to products purchased directly from Apple.

     

    You will need to take this issue up with your reseller if you want to pursue this further. There is nothing more we can say on the subject.

  • 17. Re: How to check if my iPhone 4s is brand new and not a refurbished one ?
    bharsha Level 1 Level 1 (0 points)

    If it was returned before their return period expired and they

    state they will replace with new during that period, then you

    should get new.  If they only state they will replace the phone,

    then you could get new or refurb at their option. 

     

    YES indeed I've returned the handset as soon as I've opened the box in the showroom itself, and the sales personnel too guarenteed me that am going to get a NEW one, but they let me keep rest of the accessories and this is where I've started doubting. I mean if the intention is to give me a NEW one, they should/ve taken the entire box. And today I'd be receivng this device and still am clueless what am I suppose to do if I get a refurbished one(just in case)...

  • 18. Re: How to check if my iPhone 4s is brand new and not a refurbished one ?
    varjak paw Level 10 Level 10 (169,765 points)

    today I'd be receivng this device and still am clueless what am I suppose to do if I get a refurbished one

     

    There is nothing you can do other than to argue with the store from whom you purchased the iPhone. We've said this over and over; Apple is perfectly within their rights to provide a refurbished unit. Your recourse therefore is only, let me say this again, only with the store from whom you purchased the iPhone. You willl not be able to get Apple to guarantee you a new iPhone; they will not do so.

     

    Please stop asking. We've told you over and over again what the situation is. There's absolutely nothing more than anyone can tell you.

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