E Green

Q: I have purchased Aperture since version 1. I have lost the original disk

I have purchased all versions of Aperture since version 1. I have lost the original disk and since downloading an update that required the serial number, I cannot use the program.

What is the solution to this problem?

Aperture 3, Mac OS X (10.7.3)

Posted on May 15, 2012 6:40 AM

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Q: I have purchased Aperture since version 1. I have lost the original disk

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  • by léonie,

    léonie léonie May 15, 2012 7:01 AM in response to E Green
    Level 10 (108,862 points)
    iCloud
    May 15, 2012 7:01 AM in response to E Green

    You will need to contact Apple with a "proof of purchase"; see these Support Articles:

     

    1. Pro Application Replacement Serial Numbers: http://support.apple.com/kb/HT1861
    2. Troubleshooting Professional Application Serial Numbers:
      http://support.apple.com/kb/TS2005

     

    Good Luck

    Léonie

  • by David Lewis15,

    David Lewis15 David Lewis15 May 15, 2012 8:17 PM in response to E Green
    Level 1 (19 points)
    May 15, 2012 8:17 PM in response to E Green

    Green,

     

    I had the same problem. I had misplaced the serial number for 1.5 and I needed it to reinstall the Aperture 3 upgrade. In addition, I no longer had the disc image for Aperture 3.

     

    Originally, I downloaded the trial of Aperture 3 as an upgrade and then paid for it. This was before it went to the Mac App Store. I had previously bought the hard copy of Aperture 1.5 and then the hard copy upgrade to 2.0.

     

    This is a testament to buying direct from Apple. With a little proof that I indeed bought the product from them, they provided me with a working serial number. I bought Aperture 1.5 from the Apple Store, Soho in New York, and when the transaction was complete I got an email of the receipt. That receipt number is what entitled me to receive this support from Apple. They sent me a link to the disk image for Aperture 3.1, from which I installed Aperture on a fresh hard disk, and then they sent me a working serial number for 1.5, which allowed me to complete the installation. Afterward, I opened Software Update and updated to Aperture 3.2.3. Done!

     

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