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Why do not all downloaded tracks play?

322 Views 5 Replies Latest reply: May 17, 2012 4:19 AM by ed2345 RSS
dragonT Calculating status...
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May 15, 2012 8:51 AM

Just purchased an album with 47 tracks and downloaded to my laptop but at least 5 tracks do not play. The faulty tracks seem normal and the files have the same properties as other tracks which do play. Two of the faulty tracks do not play at all, two play for 3-4 seconds and one plays for about a 3 minutes (track is 11:31 long). Haven't tried to play all 47 tracks yet, but at least 16 tracks are fine.

Windows Vista
  • ed2345 Level 6 Level 6 (18,435 points)
    Currently Being Moderated
    May 15, 2012 1:19 PM (in response to dragonT)

    dragonT wrote:

     

    Just purchased an album with 47 tracks and downloaded to my laptop but at least 5 tracks do not play. The faulty tracks seem normal and the files have the same properties as other tracks which do play. Two of the faulty tracks do not play at all, two play for 3-4 seconds and one plays for about a 3 minutes (track is 11:31 long). Haven't tried to play all 47 tracks yet, but at least 16 tracks are fine.

    That is usually the result of a downloading problem.  You can download fresh copies (at no charge) by following this guide:  iTunes 10 for Windows: Download previous purchases from the iTunes Store

     

    In the unlikely event that the new copy has the same problem, it could be a defect in the store master file.  If that happens, you cannot correct it yourself, so report it to iTunes Customer Service.

  • ed2345 Level 6 Level 6 (18,435 points)
    Currently Being Moderated
    May 15, 2012 2:43 PM (in response to dragonT)

    Dragon,

    Remove the current file from your iTunes folder by sliding it to the desktop, and then you will be able to re-download per the guide.

  • ed2345 Level 6 Level 6 (18,435 points)
    Currently Being Moderated
    May 17, 2012 4:19 AM (in response to dragonT)

    DragonT,  When the file is removed from the library, the "Downloaded" symbol should sooner or later change to a cloud symbol with a down arrow.  I am not sure how long this should take.  if it  persists in not operating correctly, you can give a shout to iTunes Customer Service.

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