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Unable to load the itunes store!

386 Views 5 Replies Latest reply: Apr 16, 2013 12:57 AM by RisinDragon RSS
Phillip Bell Calculating status...
Currently Being Moderated
May 15, 2012 1:18 PM

Everytime i load up itunes and i click on the itunes store, it just comes up with the loading screen and nothing else. I have tried searching for hours to find a fix for it. i have run dianostics and it says that the secure link to the itunes store has failed. Please help! Thanks.

 

Here is the diagnostics report:

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Dell Inc. Inspiron N5110

iTunes 10.6.1.7

QuickTime not available

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 00C9AB1C03538C00

Current user is not an administrator.

The current local date and time is 2012-05-15 21:15:39.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics Family

  

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.6.1.7 (x64) is currently running.

iTunesHelper 10.6.1.7 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {48664807-4115-43FA-9144-8FC3348F8443}

Description: Microsoft Virtual WiFi Miniport Adapter #2

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: No

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {8AFEE404-0D8C-4586-9C3A-4F24E5C6D982}

Description: Microsoft Virtual WiFi Miniport Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {42EC7103-57A0-4FCB-8E17-4EB6F7EA88EA}

Description: Intel(R) Centrino(R) Wireless-N 1030

IP Address: 192.168.1.91

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.254

DHCP Enabled: Yes

DHCP Server: 192.168.1.254

Lease Obtained: Tue May 15 20:30:16 2012

Lease Expires: Wed May 16 20:30:16 2012

DNS Servers: 192.168.1.254

Adapter Name: {FD885E63-9D49-4669-B5BF-E5034F3C6559}

Description: Realtek PCIe FE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {BE3EA134-39CB-4001-A69A-B760840DFCA0}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2012-01-07 14:35:01.

  

  

Windows 7

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