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GoDaddy claims my Mac is infected

572 Views 14 Replies Latest reply: May 16, 2012 9:19 AM by BaldTech RSS
BaldTech Calculating status...
Currently Being Moderated
May 15, 2012 12:21 PM

Today I received an email from GoDaddy with the following information in it:

 

"Your hosting account had uploaded infected content, which we have removed. Please scan your local computer with current virus definitions prior to uploading any further content as future uploads of infected content can result in account suspension"

 

I only use one computer to attach/upload information to the GoDaddy site and it is a MacBook Pro running OS X.  I have never worried about anti-virus software so I have to admit I was very surprised when this email arrived in the Inbox.  The software for the website is DreamWeaver, which I know is cross-platform, but I have only ever used this MacBook Pro to upload content to the server.  Is it possible my GoDaddy account has been compromised?  I checked the website and it still looks fine.  Does anyone have any ideas on how I can "scan" my MacBook Pro and send the results back to GoDaddy to show that it is fine?

 

Thank you,

 

Book


MacBook Pro, Mac OS X (10.6.8)
  • OGELTHORPE Level 7 Level 7 (22,400 points)
    Currently Being Moderated
    May 15, 2012 12:47 PM (in response to BaldTech)

    Download ClamXav and engage it. That is the only software that I am aware of that is generally trusted to look for virus's/malware on Macs.   I would approach that email with caution.

     

    Ciao.

  • jason215 Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 15, 2012 12:52 PM (in response to OGELTHORPE)

    ClamXav is free and as of right now one of two that i have read is good on macs.   Dont use nortons even on windows computers. 

    As for the ClamXav the last virus that hit the macs if the virus detected ClamXav the virus did not install on the computer and just deleted its self.

  • etresoft Level 7 Level 7 (23,880 points)
    Currently Being Moderated
    May 15, 2012 12:58 PM (in response to BaldTech)

    The only way infected content could have gotten into your GoDaddy site would be if someone hacked either your GoDaddy site or GoDaddy itself. You don't need to run any antivirus on your Mac. The handful of pathetic Mac trojans that exist could not possibly upload data to your web site.

     

    You can check your e-mail headers to see if the message really came from GoDaddy. You can also contact GoDaddy directly and ask if the e-mail is legitimate. I would be very surprised if it was. Big web hosting providers really don't care if your web site gets hacked. It is very rare for them to check and send you an e-mail like that. They would never fix your site for you. At best, they would just disable the entire thing.

  • tjk Level 7 Level 7 (24,130 points)
    Currently Being Moderated
    May 15, 2012 1:02 PM (in response to jason215)

    Hi Jason,

    jason215 wrote:

     

    As for the ClamXav the last virus that hit the macs if the virus detected ClamXav the virus did not install on the computer and just deleted its self.

     

    I had not heard of this. Just out of curiosity, what virus was that?

  • JoeyR Level 6 Level 6 (8,275 points)
    Currently Being Moderated
    May 15, 2012 1:07 PM (in response to jason215)

    As for the ClamXav the last virus that hit the macs if the virus detected ClamXav the virus did not install on the computer and just deleted its self.

    I also have not heard of this... What "virus" was this?

  • etresoft Level 7 Level 7 (23,880 points)
    Currently Being Moderated
    May 15, 2012 1:30 PM (in response to BaldTech)

    BaldTech wrote:

     

    I am a bit irritated in all this as I purchased and started using the MacBook Pro mainly for website design.

    I can assure you your Mac had nothing to do with it. Either your password was compromised or your web site was. The only part you don't need to worry about is your Mac.

  • Limnos Level 8 Level 8 (36,580 points)
    Currently Being Moderated
    May 15, 2012 1:52 PM (in response to BaldTech)

    One way for the page to get a virus is simply if you are passing on an infected PC file. It would have no effect on your computer.  If you can, get GD to tell you which file is raising flags.  Another possibility is it is something that looks like a virus to them but isn't really.

  • etresoft Level 7 Level 7 (23,880 points)
    Currently Being Moderated
    May 15, 2012 1:59 PM (in response to BaldTech)

    You are wasting your time scanning your Mac. The only action you would need to take is changing your GoDaddy password. It isn't a question of "figuring out" your password. There are website exploits that will just bypass it. You also won't be able to see it by looking at the site. It would never be defaced or anything. No one has any interest in that. It would have some Javascript encoded in one or more of the files that redirects some users to malware distribution site or perhaps downloads it form your site.

  • MadMacs0 Level 4 Level 4 (3,315 points)
    Currently Being Moderated
    May 15, 2012 6:51 PM (in response to jason215)

    jason215 wrote:

     

    As for the ClamXav the last virus that hit the macs if the virus detected ClamXav the virus did not install on the computer and just deleted its self.

    It sounds like you are referring to the Flashback malware which is either a backdoor, a Trojan or both, but not a virus.

     

    Intego's Blog describing the latest variant of Flashback "S" New Flashback Variant Continues Java Attack, Installs Without Password last month no longer listed ClamXav (and several others) as preventing installation.

  • Limnos Level 8 Level 8 (36,580 points)
    Currently Being Moderated
    May 16, 2012 9:11 AM (in response to BaldTech)

    Was it something somebody had hidden there, or is it one of your own scripts that looks like something undesirable to them?

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