Finallly realized that the Contact App (Address Book) must be corrupt. I redownloaded the Bundled Apps from the original Install DVD. Then I used Time Machine to go back to Sunday...when she had all her contacts. I did a restore...and this time it worked (with the corrupt Address Book app..when I hit restore, it would go back to blank on the first shuffle forward).
Now all is right...Address book is filled in again, on all her devices.