Currently Being ModeratedSep 11, 2011 5:13 AM (in response to lsquared17)
Their web page doesn't indicate it is compatible with Lion yet, only 10.5 & 10.6:
Maybe you could contact them and ask when a Lion version will be available?
Currently Being ModeratedNov 18, 2011 6:48 PM (in response to lsquared17)
Things worked fine with Lion for a while, then aburptly started having the same problem as you after an Adobe Air update last week. I reinstalled Air and NYT2.0, and still have the same problem. Aaarghhh.
Currently Being ModeratedMay 15, 2012 7:41 PM (in response to jdrobnsn1)
I am having the exact same problem. I have re-installed Adobe Air and The NY Times Reader separately and together by downloading the entire package from The Times website without success. I see the words Times Reader at the top but there is no window there. When I go to About nothing happens...
Currently Being ModeratedMay 16, 2012 4:54 AM (in response to lsquared17)
I saw that on their website, but what's peculiar is that The NY Times Reader is working on two other computers of mine which are running Lion, and was working fine on this one until last week. So I am thinking there might be some other conflict.
Currently Being ModeratedOct 7, 2012 8:30 AM (in response to Michael Zilkha)
This happened on my wife's computer -- running Mountain Lion -- but not on mine (also running ML).
Here's the problem, in high level terms. In addition to the Times Reader application, which is in the Applications folder, the Times Reader application also sets and makes use of various user preferences, which are stored in the user's preferences directory. In my wife's computer's case, one or more of these files became corrupted, so that even when she reinstalled the application, it would become confused by the preferences files, when it started up.
So the fix is to remove these preferences files, and let the Times Reader rebuild them.
But to do this, one needs to be familar with using the Terminal application. If this doesn't apply to you, I'd suggest getting help, perhaps from the Apple Store. A lot of damage can be done using Terminal without knowing what you are doing.
With that caveat:
Go to ~/Library/Preferences. Delete the .plist files and the directory that have "times" as part of their names.
Then try relaunching Times Reader.
Currently Being ModeratedNov 1, 2012 3:57 PM (in response to lsquared17)
I had execatly the same problem but none of the above install/reinstall or removing .plist files fixed it. I then deleted the Adobe Air cache files in ~/Library/Application Support/Adobe/AIR/CRLCache/ and the problem was solved.
Interestingly, uninstalling Air, even with AppCleaner didn't seem to have deleted these cache files.
Currently Being ModeratedMay 3, 2013 10:35 PM (in response to lsquared17)
I had a similar problem with OS X 10.8.3 and received this from New York Times tech support. This fixed my problem.
Thank you for contacting NYTimes.com.
We apologize for the difficulties that you've reported with Times Reader.
Please follow the steps below to perform a full reset of Times Reader.
These instructions are intended for users with Mac OS X 10.7 or later. If you have an earlier version of OS X (such as OS X 10.6.x “Snow Leopard”), then you can skip steps 4, 5, and 6.
1. Please quit Times Reader.
2. Go to Finder and look on the left side of the Finder window until you see the small house icon next to your login name (this is the log in you use when starting up your computer).
3. Click on that icon and in the right side of the window see if he you have a folder listed as "Library."
4. If you do not, please go to "Applications" and look for the Utilities folder. Inside of the Utilities folder will be a program called "Terminal." You will need to run that program.
5. Carefully type (this is case sensitive and has to be exact) this command into Terminal and press enter afterward (please do not include the quotation marks when typing) "chflags nohidden ~/Library"
6. Afterward you can close the terminal and go back to the house icon with your name and click on it.
7. The Library folder will be visible. You can now delete the following files from two separate locations. The files are both listed as "com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1."
Each name after the / represents a folder, so you will need to look for folders with each of these names behind them:
1) Delete /Users//Library/Application Support/Adobe/AIR/ELS/com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C9 87A.1
2) Delete /Users//Library/Preferences/com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D 0938C987A.1
Keep in mind that you are deleting the individual "com.nyt.timesreader..." files and not the whole folders that they are located in.
Once you have deleted these files, please restart your computer and try running Times Reader again.
Doing this should allow you to access it without further issue.