HT4014: About the Mac OS X v10.6.3 Update

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Catherine Lloyd-Evans
Level 1 (0 points)

Q: Need a link to correct version of Mail...

I'm getting this error message when I try to launch Mail, having upgraded to Snow Leopard 10.6.3

 

'You can't use this version of the application Mail with this version of Mac OSX.  You have Mail 3.6.' 

 

Where can I find a link to the latest version of Mail?  I have tried doing the software update, but the problem persists.

Mac Pro, Mac OS X (10.6.3)

Posted on May 15, 2012 6:45 AM

by ds store,Solvedanswer
ds store ds store
Level 7 (30,400 points)
A:

Yes, that will work.

Posted on May 15, 2012 8:14 AM

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Catherine Lloyd-Evans

Q: Need a link to correct version of Mail...

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  • Helpful answers

  • by ds store,

    ds store ds store May 15, 2012 7:05 AM in response to Catherine Lloyd-Evans
    Level 7 (30,400 points)
    May 15, 2012 7:05 AM in response to Catherine Lloyd-Evans

    Ok, your Mail 3.6 is for 10.5 Leopard

     

    You upgraded OS X to 10.6 and thus Mail shoudl have been upgraded to Mail 4.x

     

    However this didn't occur.

     

     

    You have ran Software Update under the Apple menu and you should be on 10.6.8 correct?

     

    If not then do this and see if your Mail program works.

     

     

    If not your going to need to backup your Users files folders (Music, Pictures etc) off the machine to a storage drive and disconnect it.

  • by ds store,Helpful

    ds store ds store May 15, 2012 7:10 AM in response to Catherine Lloyd-Evans
    Level 7 (30,400 points)
    May 15, 2012 7:10 AM in response to Catherine Lloyd-Evans

    Next open your Applications folder and drag the Mail 3.6 icon to someplace else out of that folder.

     

     

    Stick your 10.6 installer disk in and there should be a bundled program installer, it should replace Mail with the 4.x version from the disk.

     

    Once you do that then hit Software Update again until clear, you can trash the old Mail program your emails are stored elsewhere.

     

    Why the bundled program installer didn't work when you upgraded to 10.6 is unknown.

  • by Catherine Lloyd-Evans,

    Catherine Lloyd-Evans Catherine Lloyd-Evans May 15, 2012 7:53 AM in response to ds store
    Level 1 (0 points)
    May 15, 2012 7:53 AM in response to ds store

    Ok, thanks.  So I've got Time Capsule running continuously....will this be enough of a back-up before performing Step 2 of your answer?

  • by ds store,Solvedanswer

    ds store ds store May 15, 2012 8:14 AM in response to Catherine Lloyd-Evans
    Level 7 (30,400 points)
    May 15, 2012 8:14 AM in response to Catherine Lloyd-Evans

    Yes, that will work.

  • by Catherine Lloyd-Evans,

    Catherine Lloyd-Evans Catherine Lloyd-Evans May 15, 2012 8:58 AM in response to ds store
    Level 1 (0 points)
    May 15, 2012 8:58 AM in response to ds store

    Yes, if I look at Mail Info under System Preferences my Mail version seems to be 3.6, not 4, so it looks as if I need to perform the next step.  Will wait till my backup has finished (it had actually been unplugged accidentally so is a few days behind!) and try reinstalling again.

    Thanks, will keep you posted!

  • by Catherine Lloyd-Evans,

    Catherine Lloyd-Evans Catherine Lloyd-Evans May 16, 2012 12:53 AM in response to Catherine Lloyd-Evans
    Level 1 (0 points)
    May 16, 2012 12:53 AM in response to Catherine Lloyd-Evans

    Yaay, it worked, thank you!  I managed to correctly reinstall Mail and it's all working fine.

    Now just need to reinstall my wireless printer connection - groan....!

  • by ds store,

    ds store ds store May 16, 2012 6:49 AM in response to Catherine Lloyd-Evans
    Level 7 (30,400 points)
    May 16, 2012 6:49 AM in response to Catherine Lloyd-Evans

    Catherine Lloyd-Evans wrote:

     

    Yaay, it worked, thank you!  I managed to correctly reinstall Mail and it's all working fine.

     

    glad it worked

     

     

    Now just need to reinstall my wireless printer connection - groan....!

     

     

    can't help you there, I haven't printed anything in ages