NSABER

Q: Please sign in again.  iTunes Match has encountered an error.

Every time I launch iTunes and try to update iMatch, I receive the following error.

 

Please sign in again.

 

iTunes Match has encountered an error.  Please choose Sign Out and then Sign In from the iTunes Store Menu

 

 

I am running Windows 7. 

This happens every time I launch iTunes.  I need to log out and log back in.

 

Why?   How can I fix?

Posted on Nov 17, 2011 5:54 PM

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Q: Please sign in again.  iTunes Match has encountered an error.

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  • by bcopeland75,

    bcopeland75 bcopeland75 Jan 26, 2012 7:26 PM in response to hemmes
    Level 1 (0 points)
    Jan 26, 2012 7:26 PM in response to hemmes

    This worked for me on my Windows 7 system.  Great solution.  Thanks!

  • by sbaj,

    sbaj sbaj Jan 26, 2012 7:42 PM in response to hemmes
    Level 1 (0 points)
    Jan 26, 2012 7:42 PM in response to hemmes

    That worked!!!!

  • by lllusion,

    lllusion lllusion Jan 26, 2012 9:08 PM in response to Cris_Br
    Level 1 (0 points)
    Jan 26, 2012 9:08 PM in response to Cris_Br

    "Sadly no solution posted here has solved the problem for me. I've deauthorized, reauthorized, logged again, etc, etc, and nothing."

     

    Yep, same here.

    iTunes is the worst software I've had the misfortune of using.

  • by wheats06,

    wheats06 wheats06 Jan 27, 2012 9:36 AM in response to NSABER
    Level 1 (0 points)
    Jan 27, 2012 9:36 AM in response to NSABER

    Also having same problem on Windows 2000. Add new music to Itunes. Update Itunes match, and same error, I have to readd computer, like it was never done before. And word on the fix yet?

  • by sbaj,

    sbaj sbaj Jan 27, 2012 9:48 AM in response to wheats06
    Level 1 (0 points)
    Jan 27, 2012 9:48 AM in response to wheats06

    This was posted earlier in the thread by somebody else.  I do not know that it will work for your operating system, but it worked for windows 7

    Okay, I got mine working, I think...no more lightning bolt through my iTunes Match icon on the Music folder (under library), and now I can update my Match library without issue.  Now, I'm not sure exactly what step made it work but, most of all, for Windows 7 users, run iTunes with elevated privileges (which I think is the real trick):

    1. Launch iTunes as an admin (right click on your iTunes icon and click "Run as administrator."
    2. When iTunes loads, sign out, then sign back in.
      a) At this point, upon signing back in, my Match icon was gone from the Music folder, and it was looking for me to turn on Match again.
    3. De-authorize the computer, then authorize again.
    4. Now turn Match back on (the process seems like a quick check, and did not take as long as the first Match scan).
    5. After iTunes Match is complete again, I was able to close iTunes open again with "Run as administrator," and my match was all good.
    6. Close iTunes and reopen without "Run as administrator" and it's still good, updates Match with no issues.

    Now, you might be able to skip 5 and just run without elevated privileges, but I figured just in case iTunes needed to write to a protected folder one last time upon launch.  Hope this helps any Windows users out there, not sure if the Mac OS users having issues have something similar to elevated permissions when running an app, but I would try that.

  • by olafoio,

    olafoio olafoio Jan 27, 2012 2:04 PM in response to NSABER
    Level 1 (0 points)
    Jan 27, 2012 2:04 PM in response to NSABER

    After many annoying sign-in-out-iTunes-match-activation problems I found an easy solution for me. When the iTunes Cloud symbol is broken (and I should sign in again) I just deactivate my notebooks (Windows 7) Wifi (with Fn+F5 for my Thinkpad).Then I call up the Itunes store and iTunes tells my that there is no connection to the internet (most probaply this step is not necessesary). After manual re-activation of my Wifi iTunes seems to re-establish the connection and the Cloud symbol signalizes that iTunes match does work, again.

    Hope, this helps.

  • by lllusion,

    lllusion lllusion Jan 27, 2012 4:50 PM in response to olafoio
    Level 1 (0 points)
    Jan 27, 2012 4:50 PM in response to olafoio

    Nope, this wi-fi juggle didn't work either.

  • by mikefrommarlow,

    mikefrommarlow mikefrommarlow Feb 1, 2012 9:20 AM in response to hemmes
    Level 1 (0 points)
    Feb 1, 2012 9:20 AM in response to hemmes
    1. Launch iTunes as an admin (right click on your iTunes icon and click "Run as administrator."
    2. When iTunes loads, sign out, then sign back in.
      a) At this point, upon signing back in, my Match icon was gone from the Music folder, and it was looking for me to turn on Match again.
    3. De-authorize the computer, then authorize again.
    4. Now turn Match back on (the process seems like a quick check, and did not take as long as the first Match scan).
    5. After iTunes Match is complete again, I was able to close iTunes open again with "Run as administrator," and my match was all good.
    6. Close iTunes and reopen without "Run as administrator" and it's still good, updates Match with no issues.

    This solution worked for me.  I didn't bother with step 5.

  • by cedricsh,

    cedricsh cedricsh Feb 2, 2012 5:45 AM in response to NSABER
    Level 1 (0 points)
    Feb 2, 2012 5:45 AM in response to NSABER

    Another me too, from France...

    And the tips givn earlier unfortunalty won't work on my computer, I still have to de-log, re-log everytime... pretty annoying

  • by Nick_NS,

    Nick_NS Nick_NS Feb 12, 2012 10:40 AM in response to NSABER
    Level 1 (0 points)
    Feb 12, 2012 10:40 AM in response to NSABER

    I too was having this issue. Windows 7 x64 Professional SP1. The solution outlined above fixed the problem. However this is definitely something Apple should be fixing. Requiring iTunes to be run with administrative privileges (even just long enough to fix the problem) shows that they've dropped the ball somewhere when it comes to the Windows port.

  • by ved100,

    ved100 ved100 Feb 29, 2012 11:09 PM in response to hemmes
    Level 1 (0 points)
    Feb 29, 2012 11:09 PM in response to hemmes

    Worked for me on brazilian portuguese iTunes! Thanks!

  • by Ghermed,

    Ghermed Ghermed Mar 11, 2012 9:12 PM in response to NSABER
    Level 1 (0 points)
    Mar 11, 2012 9:12 PM in response to NSABER

    Unfortunately it doesn’t work for me. I've tried many times and get same sh...

    Apple should fix this issue and don’t spend our time for our money.

  • by cruzanstx,

    cruzanstx cruzanstx Apr 24, 2012 2:08 PM in response to NSABER
    Level 1 (0 points)
    Apr 24, 2012 2:08 PM in response to NSABER

    I posted this to another post but figured it may help here also:

     

     

    Ok this may or may not solve it for people out there but I, after posting the last post, complaints coming from both my wife and mother about pages not working for them. 1 being the university page that my wife was using to submit her homework and the other being a site that my mother was visiting for a upcoming car purchase. I then realized that I recently changed some settings on my router's firewall (wrt610n, under security->firewall settings) web filter there is a check box for

    Proxy   Java   ActiveX   Cookies 

     

    not sure which was needed to complete the upload/verification or connection to itunes match but once they were all deselected my mom, my wife and my self were all able to connect to the pages we wanted and to use itunes match.

     

    so check firewall settings that black the aforementioned and maybe it may help.

     

    sorry for the wall of text but hope it helps.

  • by Novox,

    Novox Novox May 14, 2012 8:11 AM in response to NSABER
    Level 1 (0 points)
    May 14, 2012 8:11 AM in response to NSABER

    me too...

  • by lostinthesound,

    lostinthesound lostinthesound May 16, 2012 11:13 AM in response to NSABER
    Level 1 (69 points)
    May 16, 2012 11:13 AM in response to NSABER

    This was happening to me, but I figured it out.

     

    I had several DJ mixes in iTunes that were over 60 minutes long. I deleted any tracks over 30 minutes long from iTunes and never received an error message again.

     

    Basically, delete any songs/mixes the are over 30 minutes long and you should be fine. Is this ideal? Not so much, but until the servers can handle such a large chunk of data, this is your best bet,

     

    Cheers.

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