Skip navigation

MacBook Pro 2011 17" hard freeze

753711 Views 2,238 Replies Latest reply: Apr 12, 2014 12:17 PM by CatFisce RSS Branched to a new discussion.
  • dieapple Calculating status...
    Currently Being Moderated
    May 8, 2012 7:49 PM (in response to Rensoom)

    This issue *****. I can't believe I've been blaming myself for this problem for the last year when it is happening to almost EVERYBODY..! From what I gather, there is too much heat sink paste around the cpu. So I guess I have to take it to an apple store. JOY. My Macbook Pro freezes to a black screen screen when using programs like final cut pro, millumin, coge. etc. The reason I bought this model was because I was told it was perfect for using with photoshop/final cut pro etc. I have not been able to function as a digital/visuals artist because of this..! APPLE THIS IS NOT ACCEPTABLE. PLEASE RESPOND TO AND HELP YOUR CUSTOMERS. I WILL NOT BE RECOMMENDING APPLE TO ANYBODY.

  • InstinctualSound Calculating status...
    Currently Being Moderated
    May 16, 2012 6:49 PM (in response to Rensoom)

    I have had my MBP i7 for just about 1.5 yrs.  I have had the freezing issue since last summer.  Unfortunately I did not address the issue in time before my warranty expired.  I thought it was a software issue due to installing Adobe Master collection 5.5, without uninstalling the version 5.

     

    Now that I have seen this is an issue many people are experiencing.  I feel there should have been a recall on this line of books.

     

    Anyway my question is.  If my warranty has expired will apple still honor a replacement?  Has anybody tried and was successful?

     

    Thx

  • timaaaaa93 Calculating status...
    Currently Being Moderated
    May 20, 2012 9:58 PM (in response to Rensoom)

    This is ridiculous! Im running on a macbook pro 17 inch with a 2.2 GHz intel core i7 processor and a Intel HD Graphics 3000 512 MB graphics card. I cant edit, watch videos or even play games on my computer without it freezing after 5-10 minutes, maybe even less. I tried everything. Some people say its a fan problem but i dont think so. I ran a fan test several times and my fans are working fine. other peolple said you need to switch from 64 bit to 42 bit. I did that and it worked for like a month and then back to the same stupid probelm. I really dont know what it is. I cant believe apple still wont fix this problem. My computer is practially usless. I am about to call tomorrow and see what they say.

  • orphicpixel Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 20, 2012 11:09 PM (in response to timaaaaa93)

    What OS your into right now, i had the same problem but when i updated to Lion, the problem is gone

  • timaaaaa93 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 20, 2012 11:39 PM (in response to orphicpixel)

    I'm running the newest version of lion. That's what my computer came with.

  • Kristian_F Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 21, 2012 9:22 AM (in response to timaaaaa93)

    "This is ridiculous! Im running on a macbook pro 17 inch with a 2.2 GHz intel core i7 processor and a Intel HD Graphics 3000 512 MB graphics card. I cant edit, watch videos or even play games on my computer without it freezing after 5-10 minutes, maybe even less. I tried everything. Some people say its a fan problem but i dont think so. I ran a fan test several times and my fans are working fine. other peolple said you need to switch from 64 bit to 42 bit. I did that and it worked for like a month and then back to the same stupid probelm. I really dont know what it is. I cant believe apple still wont fix this problem. My computer is practially usless. I am about to call tomorrow and see what they say."

     

    There is no 42 bit kernel. There is only 64 bit kernel and 32 bit kernel (with Snow Leopard). And that is not the problem.

     

    Main problem is that, at there's lot of MacBook Pro's and iMac with too lot of the heatsink paste. If You MacBook Pro got a too much heatsink paste, it insulates heat from the heatsink. I did open my MacBook Pro and found out at there was way too much heatsink paste. It was flown over all around nearby chips. And I did clear it and added a drop (what is enough) to between the CPU and heatsink.

     

    After that, my MacBook Pro has been running below 70 celsius.

  • spotone55 Calculating status...
    Currently Being Moderated
    May 22, 2012 11:47 PM (in response to Rensoom)

    Just to Add.

    MBP 15' late 2011. Having exactly same problem. Mine has 256 ssd with 2.0 i7, 8g ram, and even when there are only few programs running (safari, itunes, sparrow mail, pdf) and I see 3g of ram free, it freezes.

    Sometimes it freezes when i'm doing nothing.

     

    There is also a problem of not waking up after it sleeps.

     

    I experience at least one of these freeze experience twice a day.

     

    Uninstalled Parallel (thought it was causing problem) but no.

     

    Even Window crashes frequently.

     

    is there any solutions?

  • Steven_wt Calculating status...
    Currently Being Moderated
    May 29, 2012 12:35 PM (in response to Rensoom)

    I'm having exact the same problem. Bought this very expensive macbook pro 15 inch in March 2011, and it has given me a lot of frustration. I just did a fresh install, and the freeze is still there, at times the freeze comes suddenly, the screen freezes, or it gets all fuzzy, grey lines, etc.

     

    I read hundreds of posts and issues like this, I do not understand why apple is not doing anything about it, I have apple since 2002, and now they the machines are less reliable than an ordinary PC.

     

    Will bring it to an apple repair center, with the hope they find a solution, for a SECOND TIME I do this. I have lost so much time trying to get this mabook pro running properly.

  • Steven_wt Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 29, 2012 12:43 PM (in response to Rensoom)

    Dear Apple, we are no stupid people - we do our homework and everything we can to make the Macbook Pro running properly. We do fresh installs, repair disk permissions, double/triple check the issue, run Drive Genius / Tech Tool Pro / Disk Utility / Apple hardware tests - we are experienced mac users, we care about these machines.

     

    But what is happening now is not acceptable.

     

    Search the net, read these posts, THERE IS AN ISSUE.

     

    We demand proper help and replacement of these machines, or a sustainable free fix.

  • Steven_wt Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 29, 2012 12:44 PM (in response to timaaaaa93)

    And what did they said when you called them?

  • Csound1 Level 7 Level 7 (32,255 points)
    Currently Being Moderated
    May 29, 2012 1:08 PM (in response to Steven_wt)

    Steven_wt wrote:

     

    Dear Apple, we are no stupid people - we do our homework and everything we can to make the Macbook Pro running properly. We do fresh installs, repair disk permissions, double/triple check the issue, run Drive Genius / Tech Tool Pro / Disk Utility / Apple hardware tests - we are experienced mac users, we care about these machines.

     

    But what is happening now is not acceptable.

     

    Search the net, read these posts, THERE IS AN ISSUE.

     

    We demand proper help and replacement of these machines, or a sustainable free fix.

    If you wish to address Apple themselves rather than other Apple users, try this: http://www.apple.com/feedback/

  • PaulNottm Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 29, 2012 4:49 PM (in response to Rensoom)

    I thought it was just my machine - I have a MBP 2.0GHz I7 with 8GB RAM - This is the second one I've had - the first froze so badly I had to do a hard reset - eventually the co that supplied the MBP replaced it - Now it freezes on a regular basis - occassionally I have to do a hard reset more often it comes back after a couple of minutes - seems to be when it's put underload (although it happens when it's idle sometimes)

     

    I think I'm just out of warranty - but I think I will give them a call - has anyone had a response from Apple

  • Steven_wt Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 30, 2012 1:21 AM (in response to Csound1)

    Thank you Csound1, I will.

  • Steven_wt Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 30, 2012 1:24 AM (in response to PaulNottm)

    PaulNottm wrote:

     

    I think I'm just out of warranty - but I think I will give them a call - has anyone had a response from Apple

     

    Hello Paul, I`m also already out of warranty. But I remember, with my macbook 5 years ago - when I addressed a problem to apple during the warranty period, then they told me I would be helped with it even afterwards during the time when my warranty would be expired - because of the fact that I addressed the problem during warranty perio

     

    I`ll give Apple a call this week to see if this is still their policy, and let you know if that`s the case.

     

    All the best, Steven

  • Steven_wt Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 30, 2012 1:22 PM (in response to Steven_wt)

    Hello all,

     

    just a message with a quick update about my issue.

     

    I called to apple care, and they were very friendly - I was friendly too, I love mac,
    you know, and really would like my macbook pro to work properly, makes no

    sense to be unfriendly to apple care people, they are doing their job in the best

    way they can.

     

    At times there may be flaws in some production, and I was unlucky to experience

    one of them. Nothing more, nothing less. The macbook from couple years back I`m

    using right now, is still in perfect condition.

     

    I addressed this problem during the warranty period, they changed the logic board,

    and when I got it back, the problem was still there.

     

    Looked and searched the internet for solutions, did my homework, spend hours and

    hours and hours of trying to find a solution, fresh installs, disk repairs, 3 different kind

    of memory test, drive genius, pram reset, firmware update,... th

     

    only then I called apple care, and as I said, they were friendly and understanding, and

    I really felt their goodwill. The conversation really took another level of mutual respect
    when they started to understand that I really did everything possible to make my mac running
    again.

     

    Since this problem is somewhat known to them, as I understood,

    and since I first addressed it during my warranty period (which is now over), they will make

    an exception and do a free repair - which makes me happy of course, and which is,

    as I believe, normal - because the product simply does not deliver.

     

    So I will now prepare my macbook, and wite a pdf with all the info I have about this bug,

    together with some ipod video footage about what happens to the macbook when it freezes,

    to bring it to my preferred Apple repair center.

     

    So, yes, will be very happy to receive my Macbook within a week or so, to be able to make use

    of it for the full 100 %.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (54)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.