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Audio not working.  USB ports not working.

1987 Views 12 Replies Latest reply: May 17, 2012 5:48 AM by kwfricke RSS
kwfricke Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 2, 2012 6:03 AM

My display worked perfectly for a few months.  It started when the audio stopped working.  The option to use the display audio disappeared from the settings.  I made due.  Then the monitor started not waking up when I would hit keys on my wireless keyboard.  I had to open my macbook pro first, wake it, then the monitor would turn on...then I could shut my macbook.  Now the USB ports are not working.  This is very frustrating as I have searched the forums..tried everything there and have had zero success.  Should I just return this to the store?  Please advise.  I am tired of dealing with this as the features that are not working are the REASON that I shelled out a grand for this monitor. 

MacBook Pro, Mac OS X (10.6.8)
  • X423424X Level 6 Level 6 (14,190 points)
    Currently Being Moderated
    Apr 2, 2012 12:49 PM (in response to kwfricke)

    Try a smc and a pram reset.

  • X423424X Level 6 Level 6 (14,190 points)
    Currently Being Moderated
    Apr 5, 2012 11:14 PM (in response to kwfricke)

    ...If I resent the smc and pram everything works fine....until the next time that I sleep my Macbook.


    "Resent"?  Freudian slip?


    ....If I throw down a grand on something I fully expect it to work flawlessly...


    I agree with you on that.


    ...Should I take this back to the store?...


    At this point that's what I would do. 


    I'm sorry my suggestion wasn't a permanent fix for you.  The fact that it worked at all may imply something is inherently defective with the display (or it's missing some critical firmware update).  As mentioned above I too wouldn't accept this kind of behavior from a $1000 device.  If still under warrantee then let apple deal with it.

  • DIESEL-X Calculating status...
    Currently Being Moderated
    Apr 10, 2012 7:37 AM (in response to kwfricke)

    I might be taking mine back. Nothing but problems with the sound, USB and other ports and other issues too.


    The sound played me up quite a lot previously, I've reinstalled the entire system on the MacBook Pro and the sound is hlding out for now but it won't be long before it plays up again like it did before after a short while of use (seems ok initially, but then the problems start at some point later).


    The USB ports are the biggest headeache with the firewire 800 port possibly having an issue too, but the USB ports are dreadfull in use. Nearly all USB devices function intermittently when using the USB ports and there is real problems here; but I think I may be at the end of my tether know, therefore maybe taking the unit back to Apple which is a shame as the design and screen of the TB Dispaly is exceptional.

  • DIESEL-X Level 1 Level 1 (35 points)
    Currently Being Moderated
    May 4, 2012 8:21 AM (in response to kwfricke)

    As much as I loved the display itself and design of the Thunderbolt (problems asside), I did take mine back to Apple. It was not just the one issue but several which all added up. Having said that I wouldn't give up on it as I'm now missing it compared to my 17" screen on the MacBook Pro which suddenly appears to be puny in size.


    Towards the latter part of owning the TB Display, I had a temporary work around which was to utilise the three USB ports on the MacBook which I experienced as being problem free; therefore I plugged a USB Hub into one of the MacBook Pro's USB ports effectively giving me several to use for lesser equipment, then the remaining two USB's on the MacBook Pro I used for more critical higher bandwidth devices like the Bose Companion 5. Then less critical devices OR devices that don't seem to have any problems with the TB Display - I then plugged into the back of the Thundebolt Display. I know you shouldn't have to do this but for the time it seems to help.


    Also with regard to another problem I had with sound, see my other post (link below - 5th post down) where I was able to avoid another problem for the time up until I took it back, but this might not have been a permanent solution and I am no longer able to tell for sure.


  • barme Calculating status...
    Currently Being Moderated
    May 9, 2012 2:24 AM (in response to kwfricke)

    Same observation: if my MacBook Pro is turned off, my iPad plugged to the Thunderbolt Display is charging and stops charging as soon as my MacBook Pro is turned on!


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