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TS3638: Mac App Store: Sign in sheet does not appear, or does not accept typed text

Learn about Mac App Store: Sign in sheet does not appear, or does not accept typed text

TS3638 Did what was recommended, but still can't sign in. Any ideas?

578 Views 8 Replies Latest reply: Jun 25, 2012 9:38 AM by andreasNYC RSS
andreasNYC Calculating status...
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May 16, 2012 11:29 AM

I reported the problem to Apple Support via email. but their responses were unhelpful and had no new information.

The suggestion for a fee based call to Apple technical support is insulting. Why would I pay for a call to fix a problem in your portal to sell me software?

Also, it is in Apple's best interest to address this; as it stands I can not upgrade to OSX Lion because it is only delivered via the App Store!

 

Am I to throw my Mac Pro out of the window? Is this how Apple provides support to their loyal customers?

How long are Apple products supported these days?

When I started to use Macs (1991), they had a great reputation, because everything was backward compatible. Not anymore!

The life cycle of Macs has become very short indeed for a very expensive product.

 

After 21 years I may switch to PC (can't believe I am writing this). IF I can not get a Mac that can run processor and graphics intensive tasks anymore, then I have really no choice. I am not buying a two year old Mac Pro at exorbitant prices to run Autodesk Maya (for complex and very high res rendering) when I can run the software on a PC faster and at less than half the cost.

 

Is Apple really abandoning the professional in favor of becoming a consumer electronics company?

Short sighted!

 

Sorry for the rant, but have become frustrated with Apple's lack of support!

Mac Pro, Mac OS X (10.6.8)
  • Carolyn Samit Level 10 Level 10 (84,075 points)

    Hi...

     

    Aside from the rant, you, "Did what was recommended"..  we have no way of knowing exactly what you have tried and exactly what the proboem is. The article you linked from is regarding the fact that the sign in sheet does not appear ???

     

    If that is the case, exactly what have you tried that didn't work? The only suggestion from that link is that third party software can prevent the sign in sheet from appearing and that is true.

     

    If you have anti virus software installed, disable that.

     

    Try turning off the Firewall in System Preferences > Security

     

    If you have an app called Little Snitch installed, that will prevent the sign in sheet from appearing.

     

    If you haven't done so, instaling the Mac OS X 10.6.8 Update Combo  reinstalls the App Store for you which may help. It's ok to do this even though you are already running v10.6.8. Restart your Mac after the combo is installed, try the App Store.

  • Carolyn Samit Level 10 Level 10 (84,075 points)

    First I disabled my anti virus program

     

    Which a/v software do you have installed?

  • Carolyn Samit Level 10 Level 10 (84,075 points)

    Even if the a/v software doesn't open at startup doesn't mean it's not running.

     

    Am I to throw my Mac Pro out of the window? Is this how Apple provides support to their loyal customers?

    Apple is not responsible for third party software that you install on your Mac.

     

     

     

    edited by:  cs

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