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Error during downloading - newsstand

3814 Views 9 Replies Latest reply: May 17, 2012 3:50 PM by James Ward4 RSS
yongcheniris Calculating status...
Currently Being Moderated
Feb 10, 2012 7:43 AM

I used to be able to download magazine for my newsstand, but now I always get this error message, Error during downloading please try to download again later. What is going on? I have purchased national geographic kids for 2012, now I only have the Jan issue which I have downloaded it a month ago, and I can't download Feb issue and all other magazines as well!!!

iPad, Newsstand download problem
  • Gashgash Calculating status...
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    Apr 28, 2012 5:49 AM (in response to yongcheniris)

    Having exactly same problem with Backpacker Magazine. New issue won't download and will get me same error message

     

    Apple - any help here

  • ForrestJoy Calculating status...
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    May 17, 2012 11:24 AM (in response to yongcheniris)

    I am having the same problem.  Trying to download National Geographic 06/12 issue and every minute or so, I get the message that there was an error.  I have to then restart the download.  Really Apple?  Usually your products are so tight and work so well.  Seems ridiculous to have to baby sit the downloading of material for the newstand.  Some help here would be great.

  • James Ward4 Level 7 Level 7 (23,065 points)
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    May 17, 2012 11:42 AM (in response to ForrestJoy)

    First thing I would do is point out that this is a user forum. You are NOT addressing Apple or Apple employees. Nor will anyone from Apple respond. Comments like " really Apple?" don't help.

     

    I have several subscriptions, including NatGeo, with no download issues at all, but here goes.

     

    Some things to try:

    1. A rest on the iPad. Simultaneously hold down the Home and On buttons until the iPad shuts down. Ignor the off slider should it appear. This should take around ten seconds. Once sut down is complete, true it back on.
    2. Check your Internet connection. Many of these magazine files are actually multimedia and VERY large (400+ mg in the case of the new NatGeo, for example). Slow connection could cause timeouts.
    3. Delete and redownload the magazine app. You should be able easily find it in the purchase section of the App store
  • ForrestJoy Level 1 Level 1 (0 points)
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    May 17, 2012 1:11 PM (in response to James Ward4)

    Thanks for your coaching on how to use the forum...

     

    Being that you have not experienced these problems I especially appreciate your advice, as it did not help.  In fact I even deleted the magazine app and reinstalled it, as you recommended,  and now I have the problem with each issue that was previously & successfully downloaded.

     

    Perhaps you should be less critical of what people are saying and focus more on whether you have the knowledge and experience to actually help.

  • James Ward4 Level 7 Level 7 (23,065 points)
    Currently Being Moderated
    May 17, 2012 1:21 PM (in response to ForrestJoy)

    ForrestJoy wrote:

     

    Thanks for your coaching on how to use the forum...

     

    You're welcome.

     

    Did you try the reset, or are you to busy speculating about my qualification to get around to that?

     

    You can use suggestions given or not. It's up to you. Mine is working fine, so obviously no skin off my ***.

  • tonefox Level 5 Level 5 (7,680 points)
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    May 17, 2012 1:25 PM (in response to ForrestJoy)

    Congratulations on insulting somebody who voluntarily tries to help people who cannot otherwise manage to help themselves.  We are all suitably motivated by your comment.

  • James Ward4 Level 7 Level 7 (23,065 points)
    Currently Being Moderated
    May 17, 2012 1:29 PM (in response to tonefox)

    tonefox wrote:

     

    Congratulations on insulting somebody who voluntarily tries to help people who cannot otherwise manage to help themselves.  We are all suitably motivated by your comment.

     

     

    Oh, give him a break. He's frustrated, and I'm obviously a smart a$$ curmudgeon . And obviously not a lot of solutions forthcoming, considering the thread was started some time back. I would like to know if the restart has any effect.

  • ForrestJoy Level 1 Level 1 (0 points)
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    May 17, 2012 1:55 PM (in response to James Ward4)

    Unfortunately, no, the reset did not resolve the problem.  I was able to download one issue, after 5 attempts.  I am attempting to download the June issue and, even after 10 attempts, I still can't get the issue to complete.  What is interesting is that the download will show (while in progress) that it has received all of the data but then the download fails and the size returns to the previously downloaded amount.  In other words it looks like the download is finished and then I get the error and none of the downloaded data.  It's as if the problem might be with committing the downloaded content rather than the download itself.

  • James Ward4 Level 7 Level 7 (23,065 points)
    Currently Being Moderated
    May 17, 2012 3:50 PM (in response to ForrestJoy)

    Ok. I just downloaded the June issue (Solar Storm cover). It clocks at 411MB. I ran a test on the connection speed in advance and it was fine (a little over 11mbps, normal for my service). Download took around three minutes, maybe a little more.

     

    How far are you getting before it errors out. The full 411?

     

    And, have you tried anything other than NatGeo?

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