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New iTunes security questions

155202 Views 312 Replies Latest reply: Apr 18, 2014 8:31 PM by Soren Pearson RSS Branched to a new discussion.
  • kassey22000 Calculating status...
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    May 13, 2012 2:11 PM (in response to Aric Bolf)

    Boycott Apple iTunes store until the fix this intrusive and stupid practice!.  Once they have this data, no matter how well they claim it is encrypted, it will be data warehoused somehwere and your very very pesonal history in data form can be captured and if used these type of answers for your banking, credit history, or any of the many online services that ask these stupid-*** questions, your identity WILL someday be compriomised! 

    Apple makes enough money to do this in a better, less personal format!

     

    NO MORE MONEY FROM ME!  

  • powercap Calculating status...
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    May 14, 2012 2:19 PM (in response to kassey22000)

    i agree im only 15 and most of the questions ive never done like own a car or go to a consert this freaking ruined my day, im going to google there not limitted to only their own products and can be used on outher phones

  • powercap Level 1 Level 1 (0 points)
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    May 14, 2012 2:23 PM (in response to powercap)

    We apologize, but we were unable to verify your account information with the answers you provided to our security questions.

    You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.

    We can help you reset your security information by sending a message to your rescue email address: cxxx@gmail.com

    DAMMIT APPLE

  • Jeff Mattox Calculating status...
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    May 14, 2012 6:00 PM (in response to Aric Bolf)

    How long would it take for them to send the security questions answers to me cuz ive waited 2 days for an email

  • Frankola Calculating status...
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    May 15, 2012 10:36 PM (in response to Aric Bolf)

    I don't have a solid answer that I will remember to most of those questions.  I guess I'm done buying things here.

  • MarkH356 Level 1 Level 1 (25 points)
    Currently Being Moderated
    May 16, 2012 12:09 AM (in response to Frankola)

    I've stopped buying from iTunes because I'm so annoyed, but I did think of an easy way to remember answers. Just use the last word of each question as the answer to that question (or maybe the 5th word of each etc). This might have 2 effects, (1) you only have to see the question to figure out the answer and (2) might force Apple to think up something else for security if too many people use this strategy as there will no longer be any security.

  • NatalieEP Calculating status...
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    May 16, 2012 2:56 AM (in response to Aric Bolf)

    I agree the security questions are not only an invasion of personal liberties,

    have been apparently developed deliberately to trivialize the importance of including security questions with online purchases, and

    are an obvious ploy to infuriate Apple users and therefore reduce sales figures.

     

    My personal approach to consumerism is never return to a shop where the sales assistant was rude to me.

     

    Apple is being very rude to me right now with these inane security questions.

  • redfish907 Calculating status...
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    May 16, 2012 7:01 PM (in response to Aric Bolf)

    They use the odd questions (agreed that these are rather stupid), because the "easy" question i.e. What's your Mother's maiden name; What city were you born...are easy to find/guess/figure out.  Just ask Sarah Palin how hard it is for someone to find.  Apple is not the only company transitioning away from "simple to answer security questions".

     

    This really isn't a complicated matter.

     

    Pick a pattern/scheme, and apply it to all questions from now on.  There are many explanations for this already on the Internet.

     

    Example: [Random Word] + [Number] + [Color] + [Core Noun in Question]

     

    Word = Buffalo

    Number = 12345

    Color = Red

     

    So for "What year did you purchase your first Apple product?", your answer would be "buffalo 12345 red year".

     

    And for the simple questions (that are insecure) like "What is your mother's maiden name", your answer (now more secure) would be "buffalo 12345 red name"

     

    Pretty easy, and stronger than your simple question answers, since the answers to your questions are fake.

     

    Feel free to continue the complaining

  • kenny+k Calculating status...
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    May 16, 2012 7:45 PM (in response to Aric Bolf)

    Longtime Apple user, fan, customer and shareolder. I'm ****** at this nonsense! Fail.

  • Halloway Calculating status...
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    May 17, 2012 4:51 PM (in response to powercap)

    I'm 50 years older than powercap but just as angry. I've never used anything but a mac. I remember, many years ago trying to explain to my grandson what my iPod was. He didn't get it. Thought it was a weird grandad thing.

    Now he's 15 and amazed that his grandad had an iPod when he was junior school.

     

    Now, suddenly after hundreds of purchases I can no longer use iTunes. Not only are the security questions as unanswerable to a 65 year old as to a 15 year,  but it is the first time that I can remember Apple treating me as an arsehole.

     

    About four years I thought that Apple were growing so fast they would become the new Microsoft.

     

    Oh dear. The future has arrived.

  • dowatchagotado Calculating status...
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    May 17, 2012 8:24 PM (in response to Aric Bolf)

    Ditto everyone. I too am boycotting. No more iTunes purchases. But I know Apple couldn't give a rats ***. They are the top music seller in the country. The only way they'll change this is if it affects their bottom line. Steve Jobs must be turning over in his grave. Mac was founded on simplicity of use. The policy is, of course, ridiculous.

    Boo Apple!

  • dowatchagotado Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 17, 2012 8:31 PM (in response to redfish907)

    Pretty easy? I'm an engineer and that answering scheme didn't even make sense to me.

    It would be incredibly simple if we could just create our own questions. Besides, is your solution really what Apple was expecting their customers to resort to?

  • dowatchagotado Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 17, 2012 8:43 PM (in response to Dave The Wave 0)

    Dave, then why don't they just ask us to provide three random passwords? If that's truely the case, the questions just confuse the customer -me!

  • Network 23 Level 6 Level 6 (11,510 points)
    Currently Being Moderated
    May 18, 2012 9:14 AM (in response to kassey22000)

    kassey22000 wrote:

     

    Boycott Apple iTunes store until the fix this intrusive and stupid practice!.  Once they have this data, no matter how well they claim it is encrypted, it will be data warehoused somehwere and your very very pesonal history in data form can be captured and if used these type of answers for your banking, credit history, or any of the many online services that ask these stupid-*** questions, your identity WILL someday be compriomised! 

    Apple makes enough money to do this in a better, less personal format!

     

    NO MORE MONEY FROM ME!  

    Geez. It isn't a problem for me. I made up three answers and wrote them down, just as I do for any other site. What's going to protect me? I don't answer the questions the same way on every site. Go ahead and compromise the Apple database...the answers you get won't help you get into my bank account because I used and wrote down different answers here. It's the best way to do this on any site.

    (I keep the answers in a password-protected spreadsheet)

  • kenny+k Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 18, 2012 9:36 AM (in response to Network 23)

    Having to write down and store answers is certainly a functional workaround. But, if I wanted that kind of customer/user experience, I'd be running Windows. I expect better from Apple.

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