8 Replies Latest reply: May 18, 2012 11:02 PM by seventy one
JCMz16 Level 1 Level 1 (0 points)

So I've looked everywhere and can't seem to find any solutions for my problem. I don't have MacKeeper installed on my machine, but I get their ad/pop-up everywhere. At first I thought it was just a normal advertisement, but it seems to be the only advertisement I've been seeing. Obviously, I'm extremely suspicious that there's a buried file somewhere that is causing this. So I guess my question is a general "How do I fix this?"

 

Thanks for any help


iMac, Mac OS X (10.7.3)
  • 1. Re: Mackeeper not installed, but getting ads?
    Rudegar Level 6 Level 6 (19,490 points)

    have you tried any of the malware scanners from osx app store ?

    like virus barrier express or bitdefender virus scaner ?

    being from osx app store you should be able to trust those apps and they are free and may

    detect if there is something nasty on your computer

  • 2. Re: Mackeeper not installed, but getting ads?
    JCMz16 Level 1 Level 1 (0 points)

    Bitdefender just finished scanning. Only a few files from some emails were deemed "infected" but they were taken care of... I don't know if that did it or not; time will tell I guess. Any other ideas are appreciated greatly.

  • 3. Re: Mackeeper not installed, but getting ads?
    noondaywitch Level 6 Level 6 (8,130 points)

    Safari Preferences > Security tab.

    Change the database storage option to 'none'

    Click 'Show Databases' and click 'remove all'.

    Keep Safari prefs open for now and go to;

     

    System Preferences > Flash Player > storage tab.

    Click 'delete All' (you can have a look what's stored if you want to frighten yourself).

    Change the setting to 'ask before storing'.

    {while you're in there, check the camera and mic tab - you may want to block remote use…}

     

    Go back to Safari prefs and click 'show cookies'

    Remove any you don't recognise, or just Remove All.

     

    Now see if the problem's still there.

     

    {Note; I'm on an earlier version of Safari than you, so the location of the database options may be different)

     

    Rudegar; a version of MacKeeper is available on the App Store - being there is not an endorsement by Apple. It shows they don't do much checking of the Apps either.

  • 4. Re: Mackeeper not installed, but getting ads?
    noondaywitch Level 6 Level 6 (8,130 points)

    Other possibilities are files in

    ~/Library/LaunchAgents

    /Library/LaunchAgents

    /Library/LaunchDaemons

     

    ~/ indicates your home (user) folder

     

    AV apps won't flag MacKeeper as it's allegedly a legit app.

    The fact that it behaves like malware is by-the-by.

  • 5. Re: Mackeeper not installed, but getting ads?
    seventy one Level 6 Level 6 (8,975 points)

    Have you recently installed Chrome?

  • 6. Re: Mackeeper not installed, but getting ads?
    JCMz16 Level 1 Level 1 (0 points)

    noondaywitch: I did what I could according to your instructions, but I'm on the later version of Safari so some of the things I couldn't figure out.

     

    seventy one: yeah, actually, I installed it a couple weeks ago. Is this the reason??

  • 7. Re: Mackeeper not installed, but getting ads?
    WZZZ Level 6 Level 6 (12,205 points)

    Get  AdBlock or GlimmerBlocker.

  • 8. Re: Mackeeper not installed, but getting ads?
    seventy one Level 6 Level 6 (8,975 points)

    Not necessarily but it is a known source.   I encountered it via Chrome while in the process of setting it up and building the browser page.    It was embedded in one of the mini apps, though I'm not sure which as I was messing about with many at the time.   It suddenly appeared via a statement profusely thanking me for downloading MacKeeper.

     

    I knew I hadn't actually downloaded anything and I rapidly began deleting everything to do with Chrome.   Happily, I must have caught it in time and the MacKeeper ads went away.

     

    On the basis of your initial post I would say you could well have inadvertently downloaded it ... it was an insidious and insistent advertisement.

     

    What to do?   Study these forums; there are pages of examples and advice on how to clean your machine but do NOT use macCleaner or any similar sounding 'aid.   On the bright side it is removeable.

     

    Wish you well