Skip navigation

Airport setup problems

518 Views 11 Replies Latest reply: May 19, 2012 10:32 PM by HACKINT0SH RSS
Culpritcoffee Calculating status...
Currently Being Moderated
May 18, 2012 8:27 AM

Im attempting to connect an Airport to the router provided by my ISP (an Actiontec) to use it as a wireless hub in my coffee shop.

 

A cable runs from an output port om the Actiontec to an output port on the Airport. I initially had plugged the cable into the Ethernet input on the Airport but that didn't work at all. I'm accessing the Airport through a Windows laptop that is hardwired into the Actiontec.

 

The first problem I'm experiencing is that even after multiple resets the Airport will not reset to factory defaults. I'm resetting by holding the small reset button in while plugging in the Airport, holding the button for more than five seconds and then releasing it. But then when I start up Airport Utility on the laptop all of the settings I had created are still there.

 

When I attempt to change settings, I get an error message saying that the wireless device is not available or detectable. When I then look at the Summary on the utility I see the new wireless network name I created but my iPhone, for example, still shows the network under the old name.

 

What I'd like to do is just wipe the thing clean and start from scratch. How the #%^* do I do that???

Airport Extreme, Windows Vista
  • Tesserax Level 8 Level 8 (47,545 points)
    Currently Being Moderated
    May 18, 2012 8:34 AM (in response to Culpritcoffee)

    To "wipe" the AirPort clean and bring it back to its factory default settings, you will want to perform a "factory default" reset. Note: You may have to perform the reset a few times to get it to "stick."

  • Tesserax Level 8 Level 8 (47,545 points)
    Currently Being Moderated
    May 18, 2012 9:15 AM (in response to Culpritcoffee)

    The instructions should provide the reset method for all of the AirPort models. You might have followed those for the older 802.11g AirPort Extreme instead. Basically the factory default reset takes the following steps:

    1. Remove the base station from power.
    2. Insert a paperclip and depress the reset button on the back of the unit.
    3. While keeping the reset button depressed, reconnect the Extreme to power.
    4. Wait until the status light starts flashing rapidly, and then, release the reset button.

     

    Again, this may take a few attempts.

  • Tesserax Level 8 Level 8 (47,545 points)
    Currently Being Moderated
    May 18, 2012 9:50 AM (in response to Culpritcoffee)

    Unfortunately, that may indicate that the base station is faulty. If after multiple attempts, you still get the same results, you may want to pay a visit to your local Apple Store to have them take a look at it.

  • HACKINT0SH Level 5 Level 5 (5,750 points)
    Currently Being Moderated
    May 18, 2012 9:26 PM (in response to Culpritcoffee)

    I'm curious, was the salesperson at an ARS, or was this at some place like Best Buy?

  • John Galt Level 7 Level 7 (33,055 points)
    Currently Being Moderated
    May 18, 2012 9:33 PM (in response to Culpritcoffee)

    ... The problem was that the Apple doc describing the reset is wrong.  ...I'm amazed Apple is this careless with support documentation.

     

    May I ask which document were you using? Could you copy and paste the incorrect text in a reply? There is a protocol for rectifying errors in their documentation.

     

    Thanks!

  • John Galt Level 7 Level 7 (33,055 points)
    Currently Being Moderated
    May 19, 2012 3:13 PM (in response to Culpritcoffee)

    The document Tesserax referenced above contains reset instructions for all AirPort models. Who knows what results you will find elsewhere.

     

    If you find incorrect instructions in the document he linked...

    Could you copy and paste the incorrect text in a reply?

  • HACKINT0SH Level 5 Level 5 (5,750 points)
    Currently Being Moderated
    May 19, 2012 10:32 PM (in response to Culpritcoffee)

    This was indeed a Best Buy salesman.

    Best Buy is infamouse for wrong information in this area, particularly when getting sales. However, I wouldn't jump to any conclusion that he was shady, it's just that Best Buy members just don't seem very educated in Apple product knowledge.  Things got so bad that they were routinely telling people that any Apple Router could extend any third party router even. This got to the point that Apple fired off diplo-pouches to Best Buy to stop this misinformation.

     

    Unfortunately, it looks like it hasn't done a **** thing.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.