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Quicktime problem

6320 Views 24 Replies Latest reply: Jul 14, 2013 3:37 AM by Commander Frost RSS
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scm2210 Calculating status...
Currently Being Moderated
May 19, 2012 6:09 AM

I have the latest version of Quicktime loaded,(along with iTunes) on a Windows 7 system. Quicktime is working within iTunes but frustratingly (really really) when i try to view any videos within the Apple website it tells me to download Quicktime (I already have it obviously). Even if I go through the process of downloading it again or repairing it through the downloads then nothing changes. As soon as I try to watch a video within Apple.com (UK or US) it just wants me to download Quicktime.
Its really annoying as I'm planning on spending a considerable sum of money of Apple products in the next few weeks and this isn't filling me with a lot of confidence in their systems. Any answers please?

Quicktime, Windows 7
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    May 19, 2012 2:09 PM (in response to scm2210)

    Quicktime is working within iTunes but frustratingly (really really) when i try to view any videos within the Apple website it tells me to download Quicktime (I already have it obviously).

     

    That sounds like you're trying to view the movies via Internet Explorer, but you haven't got the QuickTime ActiveX control installed.

     

    Are you attempting to view the movies using IE? If so, which version of IE do you have?

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    May 19, 2012 2:42 PM (in response to scm2210)

    Let's try this.

     

    Go to the following page in IE 9. (It has embedded quicktime movies, and should provoke IE to ask you about the Active X control.)

     

    http://www.apple.com/ipad/

     

    Down the bottom of the screen you should see a box saying that something wants to run or be installed. (It's been a while since I've seen the box in IE 9 on my system so I can't recall the precise wording.) Click the option that lets the thing run or be installed. Does the video play now?

  • Ribblev Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 20, 2012 12:43 AM (in response to b noir)

    I have been waiting for this subject to reappear, and hope that I have not jumped in too early.

    I don't want to interfere in any way as it looks as if this new approach may produce results.

     

    I posted on a similar problem on 16th May 2011.

     

    My problem was: could not view Quicktime videos from within ITunes.

                              could not open Quicktime from it's own Icon,

    The problem back then was overcome by setting both Quicktime and ITunes to Run as Administrator.

     

    On 16-05-2011, I reported that the problem had "gone away", either after a registry cleanup or an automatic update from Windows or Apple ITunes. I never found the answer, but there has been no further need to Run as Aministrator.

    Since those days I have changed the laptop to a Windows 7 home premium, 64bit, It's much faster.

     

    The problem has never reappeared, either on the old laptop or the new laptop.

    I'll follow the discussion with interest. Hope it continues.

  • Ribblev Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 20, 2012 2:40 AM (in response to b noir)

    Hmm, INTERESTING.

    I have tried to view Quicktime movies from the Apple website above mentioned, and get the same message:- Download Quicktime, and a box appears asking permission to allow an add-on. It's not clear what the add-on is, whether it wants to install Quicktime or an active x add-on.

    I have not tried this.

     

    It pays to read Apple discussion posts very, very carefully.

    Looks as if I will have to join the club.

    Waiting for developments.

     

    Further comment. Windows 7 allows you to store a complete system image to an external hard drive, which may be useful in cases like this.

  • Ribblev Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 20, 2012 1:18 PM (in response to scm2210)

    Just received an e-mail  (via Apple Support Communities) on my mobile (not an IPhone). I don't how it came through as I had not ticked any boxes to ask for e-mail notifications. Go ahead and buy the Apple IPad. There are good reports about it in my location.

    Hope to pursue the problem with IE9 though.

    Watch this space - I think.

    Ribblev

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    May 20, 2012 5:30 PM (in response to Ribblev)

    Download Quicktime, and a box appears asking permission to allow an add-on. It's not clear what the add-on is, whether it wants to install Quicktime or an active x add-on.

     

    That sounds about right ... is that down in the location on the screen where the box appears in IE saying "Your last session ended unexpectedly ... do you want to restore session" (or words to that effect), if the PC has shut down unexpectedly while IE was open, for example?

  • Ribblev Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 20, 2012 11:49 PM (in response to b noir)

    Thanks for your response.

    The message appears in a strip in the bottom notification area, where you would get "IE has finished deleting internet browser history" or similar words.

    I'll try the excercise on an older laptop -Windows Vista - and see what the results are.

  • Ribblev Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 21, 2012 1:36 AM (in response to b noir)

    b noir wrote:

     

    Download Quicktime, and a box appears asking permission to allow an add-on. It's not clear what the add-on is, whether it wants to install Quicktime or an active x add-on.

     

     

    That sounds about right ... is that down in the location on the screen where the box appears in IE saying "Your last session ended unexpectedly ... do you want to restore session" (or words to that effect), if the PC has shut down unexpectedly while IE was open, for example?

    Yes all is ok, I have just tried this on my Windows 7 laptop, having created a manual restore point first.

    The message read "IE WANTS TO RUN THE FOLLOWING ADD-ON FROM APPLE INC". A little ambiguous perhaps, and even more confusing when the Apple screen tells you to download Quicktime.

    Just "Allow" and the video plays. So there's no problem for me.

    scm2210 still has a problem, though.

    It could just a security setting on his IE9 which needs changing. I'll take a look at the security options, if you no longer have access to IE9.

     

    Thanks

    Ribblev

  • Ribblev Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 22, 2012 1:42 AM (in response to scm2210)

    In order to obtain more details, can you do this?

     

    Shut down your computer and restart.

     

    Open up IE9 to your homepage and go to Tools>manage add-ons.

    Set the display to all add-ons.

     

    What Apple plugins are shown in the list?

    Can you supply this information?

    Close the tools panel.

     

    Try to open a quicktime file from B Noir's link, but don't download quicktime if asked.

     

    go to tools>manage add-ons

    Set the display to currently loaded add-ons.

    What Apple plugins are shown in the list?

    Can you supply this information?

     

    Tip:- You may wish to set a manual system restore point first - it proved useful for me in the end, as it gave me an understanding about what is going on in a correctly working system. I can explain later.

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