HT1923: Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8

Learn about Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
cslshawn
Level 1 (0 points)

Q: Unable to uninstall apple software update

Hi to all.

 

Recently, I have synchronizing problems with my iphone 4 and I found out the error is not with my phone but my itune because it cannot perform update and detect sever. I tried to uninstall and re-install but I am unable to get rid of the uninstall apple software update which I guess this could be the root of the problem. The error message is "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

 

I tried to follow the steps in https://discussions.apple.com/question-post!input.jspa?articleId=HT1923&question =Hi%2C but the same problems occurred. Any friends, expertise or iphone personnel can help me on this issue? A phone that cannot be sync is quite useless and it had been bugging me for weeks.

 

Thank everyone who read my comment in advance.

 

Info: my phone is 5.0.1 and my computer is running on windows 7 home 64bits

 

Regards,

Shawn

iPhone 4, iOS 5.1, Windows 7 home edition

Posted on May 16, 2012 10:26 PM

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cslshawn

Q: Unable to uninstall apple software update

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  • Helpful answers

  • by b noir,

    b noir b noir May 17, 2012 2:12 PM in response to cslshawn
    Level 9 (72,124 points)
    May 17, 2012 2:12 PM in response to cslshawn

    Doublechecking before proceeding. What error message are you getting when you attempt to uninstall Apple Software Update? (Precise text, please.)

  • by cslshawn,

    cslshawn cslshawn May 20, 2012 5:48 PM in response to b noir
    Level 1 (0 points)
    May 20, 2012 5:48 PM in response to b noir

    The error message is "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

     

    The Iphone software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later.

     

    This is my problem and I hope for assistance.

  • by b noir,Helpful

    b noir b noir May 20, 2012 6:00 PM in response to cslshawn
    Level 9 (72,124 points)
    May 20, 2012 6:00 PM in response to cslshawn

    Many thanks.

     

    I think you've got two different things going on at once, here.

     

    Working on the ASU issue first.

     

    Have you tried the following user tip with that one?

     

    "There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

  • by cslshawn,

    cslshawn cslshawn May 20, 2012 7:08 PM in response to b noir
    Level 1 (0 points)
    May 20, 2012 7:08 PM in response to b noir

    Hi Noir,

     

    Thanks for your reply. I tried the link you post and all my software is up-to-date but my itune still in error.

     

    I tried to run diagnose and there is a problem reflecting on my connection to itune store.There is a red botton on "Secure link to itune store failed." I tried to click the help button by the side it show me

    iTunes Help is unavailable because your computer isn’t connected to the Internet.

    To view iTunes Help, make sure you’re connected to the Internet, then choose iTunes Help from the Help menu.

     

    I tried to check for update on itune and tried the itunr help all is unavailable to me due to internet connection problem. I tried turn off my firewall and stuff but all my programs are working fine except the tune.

    Thanks for the help. Needed more, please advice

  • by b noir,Helpful

    b noir b noir May 20, 2012 9:42 PM in response to cslshawn
    Level 9 (72,124 points)
    May 20, 2012 9:42 PM in response to cslshawn

    Okay. These ones are related to the other issue:

     

    I tried to run diagnose and there is a problem reflecting on my connection to itune store.There is a red botton on "Secure link to itune store failed." I tried to click the help button by the side it show me

    iTunes Help is unavailable because your computer isn’t connected to the Internet.

     

    Try the following document. (If the LSP is the Speedbit one, it's best to just uninstall the Speedbit video accelerator.)

     

    Apple software on Windows: May see performance issues and blank iTunes Store

  • by cslshawn,

    cslshawn cslshawn May 21, 2012 9:16 AM in response to b noir
    Level 1 (0 points)
    May 21, 2012 9:16 AM in response to b noir

    Hi Noir,

     

    Thank you so so so much, I'd found the cause of the problems. In the Winsock I just uninstall the other software and wa la, everything back to normal again. Thank you for your help and I really really appreciate.

     

     

    Cheers,

    Shawn

  • by b noir,

    b noir b noir May 21, 2012 1:28 PM in response to cslshawn
    Level 9 (72,124 points)
    May 21, 2012 1:28 PM in response to cslshawn

    You're welcome, Shawn. Glad you got things sorted out.

  • by cptLord,

    cptLord cptLord Jan 14, 2016 3:29 PM in response to b noir
    Level 1 (0 points)
    Jan 14, 2016 3:29 PM in response to b noir

    Hello, I am having the same issue. Can you please help me? I am running windows 10 and I have tried uninstalling with CCcleaner and the regular uninstaller from windows... Thank you