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TS4002: iCloud: Troubleshooting iCloud Mail

Learn about iCloud: Troubleshooting iCloud Mail

TS4002 iCloud mail not pushing

4082 Views 22 Replies Latest reply: Feb 8, 2013 7:38 AM by Machine3 RSS
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timwhiteford Calculating status...
Currently Being Moderated
May 20, 2012 5:19 PM

Haven't been getting push email on iPhone or iPad. However, my wife is getting them on her iPhone and iPad. Strangely, when I enable hear mail on mine and mine on hers, she still gets push and I still don't. I'm no rookie here, my settings are right. Everything was cool Neil about a week ago. Right around the 5.1.1 update. The wife's iPhone did NOT get updated yet , but her phone DID, so that's not it. Anyone else having push problems?

iPhone 4S, iOS 5.1.1, Also iOS 5.1, iPad 1 & 3, iPhone 4
  • Geez Jan Calculating status...
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    May 20, 2012 8:04 PM (in response to timwhiteford)

    I am also not getting iCloud email pushed to my iPhone. I think it started about the time of the recent iCloud email outage. iCloud email is working now, but push for several days now has not. I also get my work Exchange email on my iPhone and that account is pushing email. I have tried restarting the phone, restarting the mail app, turning push off and on again--nothing works.

  • Donutmaster Calculating status...
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    May 20, 2012 8:15 PM (in response to timwhiteford)

    I am having this issue too.

     

    My iPad and iPhone are not getting push iCloud mail, but my iMac is.

    My girlfriend iCloud email is pushing to her iPad and her iPhone. I signed her out of her iPad and signed into hers and I still did not get push email. I signed her into mine and she gets push email on my iPad.

     

    Both of you should call Apple care so they get some engineering on this. I've already called as of Friday, I'm supposed to hear back in 72 hours. I'll post back my findings.

  • Geez Jan Level 1 Level 1 (0 points)
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    May 20, 2012 8:21 PM (in response to Donutmaster)

    I don't have Apple Care so when I go that route I'm told I have to pay to get phone support. I don't like the fact that Apple treats this as an iPhone issue rather than an iCloud issue. My phone is clearly working since I'm getting Exchange email pushed to my phone. It's the iCloud email that is not working. I should be able to get support for that since I am an iCloud subscriber, but I can't. I will probably just make an appointment at an Apple store and bug them about it.

  • mtlscream2 Calculating status...
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    May 23, 2012 8:53 AM (in response to timwhiteford)

    Can't wait to hear from you..... Got the same issues on my iPad and iPhone.... no push on my .me email.... but on my mac it's all good.

     

    find it annoying now...

    Anyone got an answer ???

    I did reinstall my icloud / mail account... and nothing.

  • snoxer440 Calculating status...
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    May 23, 2012 10:42 AM (in response to timwhiteford)

    I started having the same problem around the same time.. after 5.1.1. Getting pretty annoying.

  • Donutmaster Level 1 Level 1 (0 points)
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    May 23, 2012 7:57 PM (in response to timwhiteford)

    I contacted Apple Care, and with all my troubleshooting I spoke with a higher up advisor. She determined that is an issue with my account. She escalated it to engineering and they would get back to her in 72 hours.

    I contacted them back after 72 hours and had a few more questions. I will be hearing back tomorrow.

     

    If you can have another account log in and get push iCloud mail but not when you are signed in I'd highly suggest calling apple care so engineering knows this is an issue effecting you. It may not be very widespread so you should get the ball rolling.

  • snoxer440 Level 1 Level 1 (0 points)
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    May 24, 2012 6:19 AM (in response to snoxer440)

    Mine started working again last night. Hopefully it keeps up.. good luck.

  • Donutmaster Level 1 Level 1 (0 points)
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    May 26, 2012 4:27 AM (in response to timwhiteford)

    Just checked mine thanks to your post (I switched to fetch data hourly) and it's working like a charm now.
    And I was still waiting for a response back from Apple.

     

    Thanks for the update.

  • sparks82186 Calculating status...
    Currently Being Moderated
    May 28, 2012 8:50 PM (in response to timwhiteford)

    I have had the same problem with two different iphone 4s nows and its gettin greally annoying. if this keeps up im gonna get ride of it and convert to driod. everytime i have had the problem i go to the apple store and they don't give a care. any body got any ideas?

  • sparks82186 Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2012 8:53 PM (in response to timwhiteford)

    Push does work better if you are not connected to a wireless!!

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