AlanBruno

Q: motion won't launch

I recently downloaded Motion5 from app store but hadn't yet used it. I just downloaded the supplemental features for it and when I tried to check it out the thing just won't launch. I went back to the app store and it won't let me download another copy for reinstall either.

 

I still have FCStudio on board but have it all segmented as per Apple's instructions. I've had FCPX and Copressor for a little while already and I haven't had any problem with either of them.

 

What to do? I can't find any preferences to trash so I am at a complete loss.

iMac (27-inch Late 2009), Mac OS X (10.7.3)

Posted on Apr 28, 2012 10:04 PM

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Q: motion won't launch

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  • by AlanBruno,

    AlanBruno AlanBruno May 6, 2012 8:43 AM in response to AlanBruno
    Level 1 (0 points)
    May 6, 2012 8:43 AM in response to AlanBruno

    Another thing I was thinking was if I trashed Motion from my drive would the Apple Store allow me to download it again? I don't want to trash it tho if it leaves me with nothing.

  • by Adam Scoffield,

    Adam Scoffield Adam Scoffield May 8, 2012 1:09 AM in response to AlanBruno
    Level 4 (2,935 points)
    May 8, 2012 1:09 AM in response to AlanBruno

    hi,

     

    you probably cant find any preferences because it hasnt ever booted properly yet and hasnt wortten them. You should be able to throw it away and re-install it, maybe keep it on a usb stick for good measure, but then if its not booting up whats the point?

     

    adam

  • by AlanBruno,

    AlanBruno AlanBruno May 9, 2012 4:44 PM in response to Adam Scoffield
    Level 1 (0 points)
    May 9, 2012 4:44 PM in response to Adam Scoffield

    Hey...I guess the only point against that is that I don't want to have to pay for it again.

  • by GFXZen,

    GFXZen GFXZen May 10, 2012 8:30 AM in response to AlanBruno
    Level 4 (1,652 points)
    Video
    May 10, 2012 8:30 AM in response to AlanBruno

    If you purchased from the App Store you will not have to re-purchase to download again.

     

    -Drag and Drop Motion to the trash and empty it.

    -Log into the App store.

    -Go to your purchases and you should see Motion available for install.

    -If you don't see Motion.  Make sure you don't have your purchase hidden. In the App store, go to the Store menu and view your account. Hidden items will appear in the iTunes inthe Cloud section.

  • by AlanBruno,

    AlanBruno AlanBruno May 21, 2012 11:49 AM in response to GFXZen
    Level 1 (0 points)
    May 21, 2012 11:49 AM in response to GFXZen

    Well you were certainly right, GFXZen, about trashing Motion and redownloading. I've done that and I was allowed to redownload...once. I still couldn't launch Motion. I trashed it again and downloaded it a second time...or at least I tried. I am now getting some error message from the AppStore: "We could not complete your request. There was an error in the AppStore. Please try again later. (100)"

     

    I got this error last week when I first tried it and today I tried again and I still get this message. What do you suppose is going on?

  • by GFXZen,

    GFXZen GFXZen May 21, 2012 10:40 PM in response to AlanBruno
    Level 4 (1,652 points)
    Video
    May 21, 2012 10:40 PM in response to AlanBruno

    Did a quick search of the forums here.  Found this link:

     

    http://support.apple.com/kb/TS3637?viewlocale=en_US&locale=en_US

  • by AlanBruno,

    AlanBruno AlanBruno May 22, 2012 8:19 AM in response to GFXZen
    Level 1 (0 points)
    May 22, 2012 8:19 AM in response to GFXZen

    Yeah, wow. This is messed up. I'd already tried that several times to no avail. I also found someone suggesting logging out of my AppStore account, quitting, looging out of my computer's user account and then reversing the process. Still nothing. Still getting this same error message.

  • by AlanBruno,

    AlanBruno AlanBruno May 22, 2012 3:46 PM in response to AlanBruno
    Level 1 (0 points)
    May 22, 2012 3:46 PM in response to AlanBruno

    Well here's a new twist. I have my hard drive partitioned in two. I have Lion installed on the other partition as well. I figured what the heck, I'll startup in that system and try downloading from there. So I switched startup disks and launched AppStore. Not only was I able to download Motion but I was also able to lanch it. Of course when I went back to my main drive I was unable to launch Motion from there.

     

    What do we suppose is going on here?