HT4972: iOS 4: Updating your device to iOS 5 or laterLearn about iOS 4: Updating your device to iOS 5 or later
Currently Being ModeratedMay 14, 2012 5:32 PM (in response to bach32)
Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.
If you've gone through ALL the troubleshooting steps and you're still having problems, there's really not much left to recommend. You'll need to bring your phone into Apple for evaluation.
Best of luck.
Currently Being ModeratedMay 14, 2012 5:45 PM (in response to gdgmacguy)
Did all the above. Even the Apple store thing - The "Genius" did a DFU (or something) restore (maybe it is a restore as new device) didn't work either. Is there a way I can downgrade the OS/Firmware? I was told at the store that this is not possible. Really? Apple does not have a way to go back to the old firmware/OS?
This is the only way I can/cannot confirm that the firmware is the cause. I am now a proud owner of an iPhone 4 that works if on the speaker phone!
Currently Being ModeratedMay 14, 2012 7:43 PM (in response to bach32)
Downgrading the firmware is NOT supported.
When you were at the Apple store and after the DFU restore was complteted your phone didn't work. What were you offered at the Apple store? If you're under warranty your phone should have been exchanged. If you're out of warranty, you should be eligible for an out of warranty exchange for $149.
Currently Being ModeratedMay 15, 2012 11:11 AM (in response to gdgmacguy)
Is this (pay $149 for an out of warranty exchange) the official Apple position? The store too offered the same deal.
Currently Being ModeratedMay 15, 2012 11:47 AM (in response to bach32)
Yes. Your phone is out of warranty. It's broken.
Currently Being ModeratedMay 15, 2012 12:14 PM (in response to gdgmacguy)
Thanks. I really appreciate this. I would like to communicate with Apple's Customer relations representative. Is there an email id that I can send my question below to:
While I completely agree that the phone is broken now, but the iPhone 4 was working fine before the firmware update. After the firmware update, the Mic on my iPhone is not functional any more (except in the speaker phone mode). There is no way to go back to the working firmware and the only solution would be, for me to pay $149 to get the phone exchanged because it is out of warranty. Is this fair, I need to ask the Apple's customer relations - the firware update is what broke the phone in the first place! I am basically being asked to pay for a faulty firmware?
Currently Being ModeratedMay 22, 2012 12:07 AM (in response to bach32)
Ey may frend i just updete my ihone 4s to 5.1.1. Ant the microfone stop working. Did u allready fix it?
Currently Being ModeratedMay 22, 2012 12:41 AM (in response to bach32)
If I were you, I would ether sellthe phone or keep it there and wait for next update. Save 149 dollars and buy a better phone. with this amount of money, I think you can get another good phone.
Currently Being ModeratedMay 22, 2012 12:48 AM (in response to yingcong6)
I m downgrade to 5.0.1 to see if i fix the problem
Currently Being ModeratedMay 22, 2012 12:50 AM (in response to Mario0078)
your method works only for the jailbroken iphones with shsh saved. otherwise, it won't work.
Currently Being ModeratedMay 22, 2012 12:58 AM (in response to yingcong6)
I use to have jailbreak before i did the update .. But i dont have save shsh. But iam go tray
Currently Being ModeratedMay 25, 2012 5:07 PM (in response to bach32)
There seems to be some discussion that the mic issue is a hardware issue. I'm having the same problem, but have not updated to 5.1.1. Mic works for video and facetime, but not standard calls. One forum on ifixit, related the issue to a short in the cancellation mic near the headphone jack. I guess the cancellation mic is only on during normal calling. Some user turned on "hearing aid" mode in Settings->General->Accessibility. I tried this and it worked briefly. But the audio on the reccieving side of the call dropped again. Other users have ha success cleaning pocket lint out of the phone,...but requires you to take the phone apart.
Currently Being ModeratedAug 14, 2012 1:33 PM (in response to bach32)
I have the same problem. Facetime and audio recording works fine. Dead silent when I use the phone.
Any news on this issue?