1 6 7 8 9 10 Previous Next 205 Replies Latest reply: Sep 21, 2012 4:09 PM by SDGlambert5045 Go to original post
  • 105. Re: iTunes Store slow on iPad
    Ian Parkinson Level 6 Level 6 (10,400 points)

    iTunes Match does have a role to play in the issue but not for everyone, if you read the full thread you will understand that.

     

    The issue is due to the size of music library on the iPad.  If you have a large number of tracks loaded on to your iPad OR a large iTunes Match library then you will have an issue with the iTunes Store.

     

    So while you may not use iTunes Match you will have a large music library.

    Where as I don't have any music loaded on my iPad and only use iTunes Match.

    We both have large libraries and both have the issue.

     

    Agreed it is not iTunes match that needs fixing.  It is the relationship between the iTunes Store App and the Apple servers when a large iTunes library exists on the iPad.

  • 106. Re: iTunes Store slow on iPad
    Ian Parkinson Level 6 Level 6 (10,400 points)

    Long wait?  It has not been a week since I started working with Apple on this!

    If it needs an update to fix then why not in the next minor bug fix, it does not need to be iOS 6.

  • 107. Re: iTunes Store slow on iPad
    MegWump Level 1 Level 1 (0 points)

    I'm not sure that I buy the library size argument. My library hasn't changed size by more than an album or two in several months, but this issue is new.

  • 108. Re: iTunes Store slow on iPad
    will1003 Level 1 Level 1 (0 points)

    I don't think the issue happens once people pass a certain size library.  I agree - the issue is new, but the people without problems have a relatively small library.

  • 109. Re: iTunes Store slow on iPad
    iSRS Level 1 Level 1 (40 points)

    Agreed. It could have been an issue introduced with 5.1.1, but it also could be a server side issue, requiring no iOS update at all.

  • 110. Re: iTunes Store slow on iPad
    WilliamGeo Level 1 Level 1 (0 points)

    My library also did not increase.It can't be conicidence that it started when apple released 5.1.1. However I have not yet updated to 5.1.1. So it must be something that they have updated server end to allow for 5.1.1.

  • 111. Re: iTunes Store slow on iPad
    Zajog Level 1 Level 1 (0 points)

    To add a case: same problem here on new iPad on at least three wifi networks, at home, work and abroad in Europe. Also seemed to start with 5.1.1. Seems to be getting worse. Initially just slow, then freezing, now crashes to desktop. iTunes crippled, at best. At worst, unusable. 5,700 tracks... (Does that count as large? - rhetorical) Match never enabled. No problems on iPhone 3GS still on iOS 4.3.x or so. I guess only a fraction with the problem post here (I know of one other who hasn't). Must be affecting sales...so I assume the pips (if they're  not called that, they should be;-) are trying hard to fix it...

  • 112. Re: iTunes Store slow on iPad
    Johnny pea Level 1 Level 1 (0 points)

    My iPhone 4 is now exhibiting the itunes store problems. As per my previous posts, I was able to use this when the initial problem arose on my iPad. Have now bought three albums on Amazon that otherwise would have been purchased on iTunes - this must be costing Apple a fortune!!!! Even just using the total views on this thread as a yardstick this must be upwards of 150,000 pounds........

  • 113. Re: iTunes Store slow on iPad
    pogbellies Level 1 Level 1 (5 points)

    Having used iTunes for its convenience with Apple products for more than 5 years and spent money on Match I now find myself in the position of looking elsewhere for downloads.

     

    This problem needs to be fixed NOW.

     

    It seems to also coincide with my iPad and iPhone continuously asking for my Apple ID. This is annoying enough in itself and does not fill me with confidence using iTunes.

  • 114. Re: iTunes Store slow on iPad
    Ian Parkinson Level 6 Level 6 (10,400 points)

    I could do with a bit more information from the people having this issue so that we can try to track down the cause.

     

    How many music tracks have you bought from the iTunes Store?

     

    Thanks,

     

    Ian

  • 115. Re: iTunes Store slow on iPad
    WilliamGeo Level 1 Level 1 (0 points)

    Although my library has 3000 tracks, I have only bought some 180 from the store (plus a small number of videos).

    I haven't got match.

  • 116. Re: iTunes Store slow on iPad
    MegWump Level 1 Level 1 (0 points)

    Actually not that much, I've bought about 550 tracks from iTunes, the rest was imported from my CD collection (37gb in total).

  • 117. Re: iTunes Store slow on iPad
    Ian Parkinson Level 6 Level 6 (10,400 points)

    Looks like it is not related to number of purchases then.

    The iTunes Store team are struggling to recreate the issue at the moment and without seeing the problem are not able to get to the route cause.

    I'm trying to find a common link between all the people with the issue, the only thing appears to be the size of the library either on the actual iPad or in iTunes Match.   A 'large' library in the case of this problem could simply be anything above 2000 tracks for all we know.

     

    Is there anyone seeing the issue who has a library on th iPad of less than 2000 tracks?

  • 118. Re: iTunes Store slow on iPad
    WilliamGeo Level 1 Level 1 (0 points)

    Sorry, I should have said that over time I have also downloaded lots of podcasts from the store. As I don't have them any more I don't know the number, but I guess it must be several hundred.

  • 119. Re: iTunes Store slow on iPad
    KeanosMagicHat Level 1 Level 1 (0 points)

    4772 tracks here.

     

    I take it the iTunes store team are testing this when away from the office as well?

     

    If it is an Apple server side issue as we are suspecting, they would only be able to replicate the problem by testing with a music library that was on a computer outside the Apple network.

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