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Premature ejecting

2154 Views 17 Replies Latest reply: Nov 19, 2012 6:19 AM by planb77 RSS
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jhales Calculating status...
Currently Being Moderated
May 23, 2012 6:28 PM

When I connect my ipod to my computer to change my playlist, it ejects before I can do anything.  What is happening and how can i fix it.  I tried reinstalling i-tunes and it didn't work.

iPod classic, Windows XP
  • planb77 Level 7 Level 7 (32,255 points)
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    May 24, 2012 6:17 AM (in response to jhales)

    Do you have any other devices connected via USB to your PC?  Are you plugging the iPod Classic into a high powered USB port located directly on the PC versus into a hub, etc.?  Maybe try a different USB port to see if that helps.  It wouldn't hurt to also try a different USB cable as well to rule out a faulty cable.

     

    If still no luck, try forcing the iPod into Disk Mode using the instructions below and then restoring the iPod as it may be an issue with the iPod's software.

    Putting iPod devices with a Click Wheel into Disk Mode

    1. If necessary, verify that your iPod has a Click Wheel.
    2. Before placing the iPod into Disk Mode, verify that it is charged.
    3. Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
    4. Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
    5. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
      Illustration of disk mode
    6. Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".

    If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.

     

    Disk Mode should help the iPod stay mounted as a drive on your system long enough for you to perform a restore of the device in iTunes.

     

    B-rock

  • LukeChris Calculating status...
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    Nov 13, 2012 7:48 PM (in response to planb77)

    I am having a similar issue, but on a Mac. I have tried putting my iPod into Disk Mode, but it just tells me "ok to disconnect" and my computer still won't recognize it. If it helps, my ipod is the newest classic, and is 160gb.

  • planb77 Level 7 Level 7 (32,255 points)
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    Nov 14, 2012 5:56 AM (in response to LukeChris)

    So even in disk mode, the iPod is not recognized in the Finder as an externally mounted drive?

     

    B-rock

  • LukeChris Level 1 Level 1 (0 points)
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    Nov 14, 2012 1:26 PM (in response to planb77)

    that is correct.

  • planb77 Level 7 Level 7 (32,255 points)
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    Nov 14, 2012 1:29 PM (in response to LukeChris)

    Can you try connecting it to another PC or Mac to see if it recognized by the PC/Mac or iTunes?

     

    Do you have another USB cable you could try and use?

     

    Does the iPod otherwise function as expected?


    B-rock

  • LukeChris Level 1 Level 1 (0 points)
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    Nov 14, 2012 1:36 PM (in response to planb77)

    I have tried multiple Macs with multiple cables, and no luck. The iPod still plays music and charges when plugged in.

  • planb77 Level 7 Level 7 (32,255 points)
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    Nov 15, 2012 5:17 AM (in response to LukeChris)

    Very unusual.  What about a PC?

     

    And the dock connector port is clean and clear or debris or damaged/bent/corroded pins? 

     

    If so, try letting the battery fully drain and sit for a couple of days. Then connect it back up to your Mac and let it charge for awhile until it can boot back up.  This could allow for the Mac to start seeing the iPod.

     

    B-rock

  • LukeChris Level 1 Level 1 (0 points)
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    Nov 15, 2012 1:15 PM (in response to planb77)

    Plugged it into the family PC, and not only would the pc not recognize it, the ipod itself wouldn't recognize that it was plugged in. it didn't say "connected" or "ejecting" or anything. wouldn't even charge. also, no issues with damaged pins, and the ports are all clean. I'll set the backlight on high and for the longest time to drain the battery, and then try your advice.

  • planb77 Level 7 Level 7 (32,255 points)
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    Nov 15, 2012 1:25 PM (in response to LukeChris)

    Sounds good.  Keep us updated.

     

    Other than, I'm running low on ideas on then a hardware issue with the iPod. :S

     

    B-rock

  • LukeChris Level 1 Level 1 (0 points)
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    Nov 15, 2012 6:18 PM (in response to planb77)

    I tried again with my mac, and this time it recognized it, but when i bumped my iPod, my mac threw the "improper device removal" error with the red stop sign and said it was disconnected improperly, but my ipod still said "connected."

    also, a few seconds after that, itunes said my ipod was corrupt, and i should restore it to factory defaults, or try unplugging it and plugging it back in.

    I'd really rather prefer not to restore it to factory defaults, as I have over 25000 songs and it'll take FOREVER to resynch all of my stuff.

  • LukeChris Level 1 Level 1 (0 points)
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    Nov 15, 2012 6:19 PM (in response to LukeChris)

    and i tried unplugging it after the error and plugging it back in, and it did the same thing when i picked my ipod up. it threw the error again, so on and so forth.

  • LukeChris Level 1 Level 1 (0 points)
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    Nov 15, 2012 6:25 PM (in response to LukeChris)

    also, i'm pretty sure it isn't a hardware issue, unless it's just randomly failing, because i have never dropped this ipod or anything like that. i learned my lesson after my first 160 classic got crushed under an amp and i had to buy a new one out of pocket. i bought a hard plastic and aluminum case for the new one, and have been very, very careful with it.

  • planb77 Level 7 Level 7 (32,255 points)
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    Nov 16, 2012 5:56 AM (in response to LukeChris)

    also, i'm pretty sure it isn't a hardware issue,

     

    Doesn't matter if you have taken really good care of it.  The hard drive and components inside still wear out over time.

     

    B-rock

  • LukeChris Level 1 Level 1 (0 points)
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    Nov 16, 2012 2:43 PM (in response to planb77)

    is "over time" quantified as three months? 'cause i've had this one for about that long. did i just get a faulty ipod?

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