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iMac - DVD drive trouble (noise and hanging)

5132 Views 17 Replies Latest reply: Jan 1, 2013 5:46 AM by joannakat RSS
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chomolungma73 Calculating status...
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May 24, 2012 10:38 AM

Hello,

 

my iMac (27'', mid 2010, Core i7, OSX 10.7.4) recently makes some trouble with its DVD drive:

 

1. The drive often makes horrible noises like a shredder. In this context the disc sometimes doesn't eject. Only Rebooting helps.

 

2. More and more frequently the drive hangs, the connected application (e.g. iTunes, Auditri or Handbrake) hangs and also Disk Utility. Rebooting doesn't help (white freezing screen), only shutdown and complete startup with clicked Trackpad to remove disc.

 

My question: Is it a hardware or software error? The iMac is still qualified for AppleCare. Should I make a repair request to Apple? Thanks in advance!

iMac (27-inch Mid 2010), Mac OS X (10.7.4)
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