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how do I get an itunes u account for my organization

1897 Views 3 Replies Latest reply: May 25, 2012 6:01 AM by kcoakley RSS
31spiff Calculating status...
Currently Being Moderated
May 24, 2012 6:24 PM

Can someone ANYONE please tell me how I get started with this?

 

I am part of a public education network in Western New York, called Erie 1 Boces and we would like to set up an iTunes U account so we can use it for our professional development offerings.

 

I have signed up for one, only to be told I would be contacted in 3 business days, without any response.  I did this 2 times and nothing.

 

I have called and went through about 5 different people only to be told someone would get back to me.

 

NOTHING.

 

As you can see I am very frustrated.  It should not be so hard to get information about this.

 

Please help.  What am I doing wrong?

 

Thank you.

 

Andy

  • kcoakley Level 1 Level 1 (30 points)
    Currently Being Moderated
    May 25, 2012 5:28 AM (in response to 31spiff)

    Hi Andy,

     

    Unfortunately, your registration experience seems to be fairly common. It tooks about 8 business days for us to receive our final approval.

     

    One thing to confirm - about a day or two after submitting the original request, I received an email stating that I needed to review and execute the iTunes U Service agreement. Did you receive that email? It took about another 6 business days after that to complete the process.

     

    Another thing to check - did you designate someone else as your Site Manager? That is the person that will recieve the final approval notice and the steps to initialize the site.

     

    Ken

  • kcoakley Level 1 Level 1 (30 points)
    Currently Being Moderated
    May 25, 2012 6:01 AM (in response to 31spiff)

    No problem, Andy.

     

    One other thing to try - some here have had some luck contacting iTunes U support at itunes-u-request@apple.com. (They did reply within a few days for me as well.)

     

    Definitely check your spam folder if you haven't already done so...

     

    Good luck,

    Ken

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