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Out of warranty replacement iphone does it come with a guarantee?

3277 Views 10 Replies Latest reply: May 25, 2012 2:50 PM by KiltedTim RSS
jd002 Calculating status...
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May 25, 2012 6:23 AM

Quick question - a third party shop that i took my phone to is messing me about big style and i have a sneaking suspiscion they are lying to me.  They were supposed to give me my phone back as i was going to get an out of warranty replacement express service from apple.  However when i went to the third parties shop they said they had already sent the phone to apple.  I checked with Apple to see if an out of warranty replacement had been requested against my phones serial number and they said no,  I put this to the third party and he made lame excuses.  I said that when the new phone arrives I need him to prove to me that the new phone has come from Apple.  He said that he would write a note to say so.  How can prove that this replacement phone has definately come from Apple - does apple give a guarantee with out of warranty replacements?  If so then surely he should be able to prove to me its come from Apple.  iphones are relatively new to me and my head is spinning with all this and i need to get facts straight befoe i confront him.

 

Thanks - getting really upset about all this as I think this shop may be trying to rip me off

iPhone 4

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