Currently Being ModeratedMay 26, 2012 12:18 PM (in response to Clayton Rhoades)
this is a far fetched response by me but here it goes. The new iPad gets VERY hot due to its huge battery, maybe the screen went into shock with the AC and the Heat from the battery.
Currently Being ModeratedMay 26, 2012 12:29 PM (in response to Clayton Rhoades)
I am sitting on my deck out in my backyard even as I type this response. It is currently 90.6 degrees according to the thermometer on the deck. I have been using the iPad in and out of the house most of the day. The air is on in my house keeping the temperature a comfortable 74 degrees. My screen hasn cracked and I don't it's likely to happen .... Unless I drop it.
But anything is possible and I'm not saying that your screen didn't crack for no reason, I am saying that it would be a tough excuse to swallow from an outsiders perspective.
Use the AppleCare+ - that's why you bought it.
Currently Being ModeratedMay 26, 2012 12:34 PM (in response to Demo)
I carry my ipad with me everywhere I go and on various trips. Inside, outside, ballparks, airports. I have a sturdy case. Same as I did with my first ipad uneventfully since the day it came out.
The screen obviously cracked "for a reason" but I find it unacceptable that with less than 2 months of ownership the reason is viewed to be I must have done something to it. To act as if Apple never has a mfg or design flaw is odd.
I've read that one has better luck in the actual store rather than over the phone. That has been true with a couple of other issues I've had.
I bought Applecare to respond to issues when I was well outside of the standard warranty. Having to pay $50 to cover something less than 2 months after I bought it, and feeling "lucky" that I get to pay $50 for the privilege, is not what I consider a good customer experience.
Currently Being ModeratedMay 26, 2012 12:38 PM (in response to Clayton Rhoades)
here is what i would do, bring it to an Apple store and show them that the ipad has no dents from dropping and that the screen doesn't have an impact point. you may have a good case against the fee if you can prove that you didn't drop anything on the screen. is the crack neat and not centered around a impact point? I bet they will take it back if you take it in in person. they are very good with these things. I almost never call anymore. always bring it in.
Currently Being ModeratedMay 26, 2012 12:40 PM (in response to Soto)
That's worth a shot and there's nothing to lose. At the same time, I wouldn't have much confidence.
Currently Being ModeratedMay 26, 2012 12:43 PM (in response to Clayton Rhoades)
I am not saying that your are not telling the truth. I am saying that I would find it hard to believe that the screen cracked on its own. Lucky for you, it's not my call to make. It's nobody's call to make but Apple's.
All you will get here is opinions and grief and nobody here can answer your question to your satisfaction anyway. Take it an Apple Store, explain what happened, be polite and hope for the best.
Currently Being ModeratedMay 26, 2012 1:52 PM (in response to Demo)
BTW, I even take the iPad (1 and 2; haven't had the courage to do the same to my 3 yet) to the sauna. (Of course not right up where I lay / sit, "just" on the ground, playing videos.) While they do heat up a lot, no cracks. That is, I don't think it was because of heat.
Currently Being ModeratedMay 26, 2012 1:59 PM (in response to Menneisyys)
oooo I would watch out doing that. There is a lot of moisture in saunas and can trigger the moisture strip in the ipad which will void all warranties you have. its a white strip of paper that turns red when it gets excessive moisture on it, and if you bring it in for something and they open it and see the strip red they will not help you. Not to mention having that much moisture around any electronic is not good. but just giving you a heads up.
Currently Being ModeratedMay 26, 2012 2:03 PM (in response to Soto)
Yeah, I know it isn't exactly the right thing... however, my iPad 1 is still going strong - purchased 2 years ago and took to the sauna very often... as I've done to my iPhone 3G and, later, the 3GS too
Currently Being ModeratedMay 26, 2012 2:07 PM (in response to Menneisyys)
Sauna's helping people and iPads relax and melt stress away since 2001
Currently Being ModeratedMay 26, 2012 2:12 PM (in response to Clayton Rhoades)
Please take it in to the store like Soto suggested, and let us know what they say.
Currently Being ModeratedMay 27, 2012 7:58 AM (in response to Soto)
I had two friends tell me that they actually dropped their ipads, screen cracked, went to our local store and had it replaced on a one-time basis (they hadn't bought Applecare). I went to my store last night, they told me that they thought the heat may have caused it, and that this is what applecare is for and made me pay $49.
I let them know I wasn't happy with that outcome, seems I was being penalized for having applecare in the sense that two friends, same store, got their's replaced at no charge and didn't bother to buy applecare...and they dropped their ipads.
Made no difference.
Not real happy with this experience.
Currently Being ModeratedMay 27, 2012 8:07 AM (in response to Clayton Rhoades)
Clayton Rhoades wrote:
I had two friends tell me that they actually dropped their ipads, screen cracked, went to our local store and had it replaced on a one-time basis (they hadn't bought Applecare).
Currently Being ModeratedMay 27, 2012 8:12 AM (in response to Philly_Phan)
Gee, thanks for implying me or my friends are liars. Actually, with a little effort via google, you will find plenty of examples of Apple doing such things at their store. All over this board in fact. But I trust your impeccable knowledge trumps experience of others who have no reason to lie.