Skip navigation

Warranty is restricted to the country of purchase?

8097 Views 9 Replies Latest reply: Dec 3, 2013 6:51 PM by Bhartia RSS
Miss Understanding Level 1 Level 1 (0 points)
Currently Being Moderated
May 27, 2012 1:34 AM

When I opened the sealed box of my new iPhone 4s there were scratches on the front display and damages on the edge of the front screen. When I contacted Apple support they told me that I have no warranty coverage in Germany as I bought the Phone in the USA. What kind of international warranty handling is that??? In case I have technical problems I have to fly to Amerika to fix a problem which is caused by quality issues of apple??? Am really unhappy about the handling of my issue. This will have a negative influence on my decision making when it is coming to buy a new apple product. Can anybody confirm this warranty handling which is restricted to the country of purchase???

iPhone 4S
  • Julian Wright Level 7 Level 7 (34,835 points)

    That's the risk you take when buying a product (any product) from another country, often the warranty is restricted to the country, or continent it was purchased in - either for logistical reasons or differences in the products sold in different areas.

     

    Why didn't you check the item before leaving the US? Seems like a simple 30 second precaution to take.

     

    If you had bought the iPhone in any EU country, your warranty would be valid EU wide.

     

    Read the warranty here: http://www.apple.com/legal/warranty/products/iphone-english.html

  • Goldan Level 1 Level 1 (80 points)

    "IMPORTANT RESTRICTION

    Apple may restrict warranty service to the country where Apple or its Authorized Distributors originally sold the Apple Product."

     

    Quoted from

    http://www.apple.com/legal/warranty/products/iphone-english.html

     

    http://www.apple.com/legal/warranty/

  • carl wolf Level 6 Level 6 (13,910 points)

    It would have behooved you to inspect the product before you left the store.

     

    Your summary of the warranty coverage is false but, strangely, the essense is true for the iPhone and iPad.  There IS warranty coverage in Germany.  However, purchasers of the aforementioned products need to have warranty service performed in the country where the product was originally purchased. It has been mentioned several times on these forums, and is posted on the Apple website.

     

    Warranty service for computers is not restricted to the country in which they were originally purchased.

  • modular747 Level 6 Level 6 (15,700 points)

    This will have a negative influence on my decision making when it is coming to buy a new apple product.

    What does that have to do with the terms of the warranty?  Why would that matter to anyone participating in this forum?

  • JPDeM Level 1 Level 1 (10 points)

    This is news to me. I always though I had an international warranty. I travel a lot and sometimes s**t happens on the road. My 3GS was bought in HK and has been serviced in Beijing China and even totally replaced in Montreal, Canada. Actually there was an issue that they could not fix in Beijing and the store manager called me to apologize. Ha said i had an international warranty but they did not have what was required to fix my problem (I won't get in details but the phone are a bit different in China). Seems not to be possible anymore?

  • cldjr Level 1 Level 1 (75 points)
    Currently Being Moderated
    May 27, 2012 2:13 AM (in response to carl wolf)

    Sorry, but is not true, few years ago I had an iMac bought in Thailand, were I was living then, I move then to Indonesia and have to send my iMac back to Bangkok for getting fix (extended warranty plan).

    Apple Indonesia told me then that the world warranty was covering only Apple laptop !

  • JPDeM Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 27, 2012 3:38 AM (in response to cldjr)

    Not true??? Were you there? I know what I did. All they did was plug my phone in their laptop and confirm it was still under warranty. In two different countries other than where I bought it 

    In any case I always thought that a big plus of Apple was the international warranty. If it is no longer the case then it is a major bummer for me.

  • intelonmac Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 2, 2012 5:13 AM (in response to JPDeM)

    I have to agree with you on that one. The whole point of a mobile phone is to be able to use it on the move and that should not necessarily be restricted to one country through the terms of warranty coverage. I am sure that any person that travels for business and has ever had a phone problem during these travels would appreciate this, and if the warranty is not valid internationally, then this is something that people should take into account when deciding to buy an iphone.

  • Bhartia Level 1 Level 1 (0 points)

    I have bought iPad Air in U.S.A. & my hem country is India where it is yet to be launched. I checked my warranty which is 1 year limited warranty. Can I buy extended warranty in India & is it applicable Internationally ?

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.