11 Replies Latest reply: May 27, 2012 11:08 AM by Ralph Johns (UK)
Stephen Schwartz2 Level 1 Level 1 (5 points)

I can't uninstall because it crashes before I can open the menu to uninstall.  Any suggestions on how to get ichat back and remove messages?


g5 Dual 2ghz
  • 1. Re: messages beta keeps crashing
    ftarr Level 1 Level 1 (0 points)

    Same thing happens to me, any suggestions or solutions ??

  • 2. Re: messages beta keeps crashing
    Xaw13 Level 1 Level 1 (0 points)

    Same here...

     

    I tried to restart my computer, reinstall Messages, etc. but nothing is working...

  • 3. Re: messages beta keeps crashing
    Stephen Schwartz2 Level 1 Level 1 (5 points)

    So the solution seems to be to go to applications - left click on Messages and open "get info".  Uncheck 32 bit mode.  That worked for me.

  • 4. Re: messages beta keeps crashing
    HaisDeaks Level 1 Level 1 (0 points)

    I get the same problem. Switching from 64/32 bit mode doesn't seem to fix it either. Dunno about you guys but my crash log contains this:

     

    Crashed Thread:  2  Dispatch queue: HistorySearchLockQueue

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000150

  • 5. Re: messages beta keeps crashing
    Xaw13 Level 1 Level 1 (0 points)

    Well unchecking the 32-bit mode is helping (Messages now works) but it still takes 1-2 minutes to start and be completely operational...

  • 6. Re: messages beta keeps crashing
    ftarr Level 1 Level 1 (0 points)

    Unchecking the 32-bit mode also worked for me.  iMessage is now working ...

  • 7. Re: messages beta keeps crashing
    Ralph Johns (UK) Level 9 Level 9 (67,480 points)

    HI,

     

    Are your old iChat saved Transcripts in the Documents Folder in a folder called "iChats" ?

    This was the default place for all iChat versions but you could have decided to place them somewhere else.

     

    Messages may be having issues finding them.

     

     


    11:02 PM      Friday; February 24, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 8. Re: messages beta keeps crashing
    vcayenne Level 1 Level 1 (0 points)

    I have this problem. Checking/unchecking the 32-bit mode has no effect for me. I submitted a bug report to Apple and got acknowledgement that it is a known issue. Unfortunately, this has meant that, since March, I've been unable to use Messages and unable to revert to iChat. An unremoveable, dysfunctional beta. I'm OK with the beta and with glitches, but unresolved problems that result in complete loss of function of the entire product in any version for over two months? Does anyone have a workaround for this?

  • 9. Re: messages beta keeps crashing
    Ralph Johns (UK) Level 9 Level 9 (67,480 points)

    Hi,

     

    In the Finder use the Go menu

    In here hold the ALT key down to see th Library

    Select the Library  (this is your Home Folder/Library that is now Invisible)

    Open the Preferences folder.

     

    Find these one at a time and Delete them (Drag to Trash)

    Restart Messages after each one so you know which one is the one that Fixed it.

     

    com.apple.ichat.plist  (Yes Messages still uses this)  You may have to check your Preferences settings.

    com.apple.messages.plist  (This one seems to deal with the iMessages part)

    com.apple.imagent.pist  (This is the .plist for the behind the scenes app that supports both Face Time and Messages)  Restart the computer after deleting this one as IMagent starts when the computer does.

     

    If you are having no issues with any AIM logins leave com.apple.ichat.AIM.plist alone.

    Same for any Google, Facebook or other Jabber login and the com.apple.ichat.Jabber.plist

    The Shared list and the Subnet ones do not need touching either.

     

    If none of those seem to to work then Quit Messages then open Activity Monitor (Applications/Utilities)

    Find IMAgent and highlight it

    Use the Quit Button

    Confirm Force Quit  (It will restart start away)

    Restart Messages.

     

     

     


    8:02 PM      Friday; May 25, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.7.4),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • 10. Re: messages beta keeps crashing
    vcayenne Level 1 Level 1 (0 points)

    Thank you so much for this! Messages is working once more....

  • 11. Re: messages beta keeps crashing
    Ralph Johns (UK) Level 9 Level 9 (67,480 points)

    Glad to have helped.

     

     


    7:08 PM      Sunday; May 27, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.7.4),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously