Currently Being ModeratedFeb 10, 2012 1:12 PM (in response to gammapoint)
I called Apple... they say to unplug your computer and run a full hardware diagnostic. They claim they have never had anyone else ever call in about the issue.
Well I can tell you there is a definite issue with the FaceTime.app on any Apple computer. Very consistant intermitant drop of the voice only to one party. Could there be a buffer issue in the software logic???
Not a firewall issue, not a setting with the ambient noice filter, does not matter the mic situation.
All comes back to the APP. There is a bug or conflict with the FaceTime.App interfacing with the input signal on all Apple computers.
Closing the App seems to consistently fix the issue until at a random interval the input voice with the person on the computer drops voice.
PLEASE if your experiencing this issue take a moment to call Apple and let them know there is a real issue and if they could document the call in. MAYBE if enough of us call in they can take the appropriate steps to research and fix the issue.
Currently Being ModeratedFeb 22, 2012 1:08 PM (in response to RobJames.com)
I have a similiar experience. Audio is fine for a few minutes and then begins to deteriorate with a "fuzz" in the sound growing till there is no audio. Quit app and then re-launch and call back and it is fine for a few minutes and then it starts all over again. Lion on a mac mini with isight and Facetime 1.1.1
Currently Being ModeratedMar 31, 2012 10:30 AM (in response to diminicot)
Unfortunately Apple is starting to become more and more like Microsoft. This issue, I was told has been a common one but you cannot get support for it without paying. No one wil respond on the Forum to the issue.
me and the other person im calling are both having the same problem. we both experience intermittent voice/sound drops on both sides. either i can't hear them or they can't hear me. sometimes the entire call gets dropped too.
crappy solution is to close my facetime app and wait for them to call me OR i initiate the call, OR they quit face then call me OR i call them. its a continuous trial and error. really annoying and ***** big time.
my version: 10.6.8/MacBookPro8,1/13" macbook pro
other party: 10.6.8/MacBookPro7,1/13" macbook pro
Same problem with one party losing audio but being able to hear other. Always will switch which user and happens with all of the following combinations.
iphone 4 - iphone 4
iphone 4 - mac book (2007)
iphone 4 - macbookpro (2011)
mac book (2007) - macbookpro (2011)
imac (2009) - iphone 4
Super frustrating as both connections are on Fiber with 100MB upload and Download rates.
Well I have this problem and the first time I was helped (asked to do a few things on the macbook to try and resolve the issue) but the second time I called, all I was told is that I need to pay for support since my macbook cover is expired. The Apple woman did understand my problem that I did not want to pay for support since it is their own application that is faulty but she expressed regret that it is procedure.
I think that it is entirely nonsensical and will be trying to get a refund for the application since it does not work as it should on the macbook.
I have Audio Hijack Pro 2.10.3 but no evidence of Soundflower.
I've been experienceing the audio dropouts mentioned for months
and chalked it up to network issues - when this happens we just
go over to Skype and forget the aggro.
Same here and similar to what Ariggs20 is experiencing: "one party losing audio but being able to hear other."
It's been going on since Facetime first came out.
I wasn't sure if it was a router issue on someone's side...until I tried Skype video with the same person. And guess what...no audio issue!!
So......I say it's a Facetime version 1.0 software issue.
P.S. Apple, are you reading this forum thread??