Skip navigation

FaceTime losing audio

3966 Views 18 Replies Latest reply: Feb 9, 2014 4:42 PM by JHenrySlentz RSS
1 2 Previous Next
rick722 Level 1 Level 1 (5 points)
Currently Being Moderated
Jan 3, 2012 4:51 PM

Hi,

 

I regularly talk to my Dad overseas via Facetime.  He has a macbook air previous gen. running snow leopard with latest facetime version installed from the app store.  I typically use my iPad, but at times use my iMac/Macbook.  It seems to be happening on a regular basis now that after talking with him for maybe 30 minutes I will suddenly not be able to hear him although he can still hear me.  The solution is I tell him to quit his facetime and reopen it and call me back and it works again.  On my end I'm running the latest software/OS on all my devices.  Any idea what this issue can be?  Thanks,

 

rc

  • gammapoint Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 7, 2012 11:56 AM (in response to rick722)

    I am loosing audio after 20 secs.

  • RobJames.com Calculating status...
    Currently Being Moderated
    Feb 10, 2012 1:12 PM (in response to gammapoint)

    I called Apple... they say to unplug your computer and run a full hardware diagnostic. They claim they have never had anyone else ever call in about the issue.

     

    Well I can tell you there is a definite issue with the FaceTime.app on any Apple computer. Very consistant intermitant drop of the voice only to one party. Could there be a buffer issue in the software logic???

     

    Not a firewall issue, not a setting with the ambient noice filter, does not matter the mic situation.

     

    All comes back to the APP. There is a bug or conflict with the FaceTime.App interfacing with the input signal on all Apple computers.

     

    Closing the App seems to consistently fix the issue until at a random interval the input voice with the person on the computer drops voice.

     

    PLEASE if your experiencing this issue take a moment to call Apple and let them know there is a real issue and if they could document the call in. MAYBE if enough of us call in they can take the appropriate steps to research and fix the issue.

  • diminicot Calculating status...
    Currently Being Moderated
    Feb 22, 2012 1:08 PM (in response to RobJames.com)

    I have a similiar experience. Audio is fine for a few minutes and then begins to deteriorate with a "fuzz" in the sound growing till there is no audio. Quit app and then re-launch and call back and it is fine for a few minutes and then it starts all over again. Lion on a mac mini with isight and Facetime 1.1.1

  • billsort Calculating status...
    Currently Being Moderated
    Mar 31, 2012 10:30 AM (in response to diminicot)

    Unfortunately Apple is starting to become more and more like Microsoft. This issue, I was told has been a common one but you cannot get support for it without paying. No one wil respond on the Forum to the issue.

  • eyahnux Calculating status...
    Currently Being Moderated
    Apr 8, 2012 10:01 PM (in response to rick722)

    me and the other person im calling are both having the same problem. we both experience intermittent voice/sound drops on both sides. either i can't hear them or they can't hear me. sometimes the entire call gets dropped too.

     

    crappy solution is to close my facetime app and wait for them to call me OR i initiate the call, OR they quit face then call me OR i call them. its a continuous trial and error. really annoying and ***** big time.

     

    my version: 10.6.8/MacBookPro8,1/13" macbook pro

    other party: 10.6.8/MacBookPro7,1/13" macbook pro

  • Cboggie Calculating status...
    Currently Being Moderated
    Apr 14, 2012 1:34 PM (in response to rick722)

    I am experiencing the same on both iPad to iPad and iPad to Mac Laptop

  • eyahnux Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 14, 2012 8:26 PM (in response to eyahnux)

    did any of you guys got a positive response from apple regarding this? kindly post the solution here. thanks

  • ariggs20 Calculating status...
    Currently Being Moderated
    Apr 23, 2012 7:36 PM (in response to rick722)

    Same problem with one party losing audio but being able to hear other.  Always will switch which user and happens with all of the following combinations.

     

    iphone 4 - iphone 4

    iphone 4 - mac book (2007)

    iphone 4 - macbookpro (2011)

    mac book (2007) - macbookpro (2011)

    imac (2009) - iphone 4

     

    Super frustrating as both connections are on Fiber with 100MB upload and Download rates.

  • belblur Calculating status...
    Currently Being Moderated
    Apr 26, 2012 7:19 AM (in response to ariggs20)

    Well I have this problem and the first time I was helped (asked to do a few things on the macbook to try and resolve the issue) but the second time I called, all I was told is that I need to pay for support since my macbook cover is expired. The Apple woman did understand my problem that I did not want to pay for support since it is their own application that is faulty but she expressed regret that it is procedure.

     

    I think that it is entirely nonsensical and will be trying to get a refund for the application since it does not work as it should on the macbook.

  • rafael71 Calculating status...
    Currently Being Moderated
    May 27, 2012 2:39 PM (in response to rick722)

    I have the same problem when I connect my headphones, and after uninstalling Soundflower it resolves, hope that it can do the same to you!!

  • Tom Meade1 Level 1 Level 1 (125 points)
    Currently Being Moderated
    May 27, 2012 3:01 PM (in response to rafael71)

    I have Audio Hijack Pro 2.10.3 but no evidence of Soundflower.

     

    I've been experienceing the audio dropouts mentioned for months

    and chalked it up to network issues - when this happens we just

    go over to Skype and forget the aggro.

  • rafael71 Level 1 Level 1 (10 points)
    Currently Being Moderated
    May 27, 2012 4:27 PM (in response to Tom Meade1)

    Try to uninstall that.

  • Tom Meade1 Level 1 Level 1 (125 points)
    Currently Being Moderated
    May 27, 2012 4:46 PM (in response to rafael71)

    do you mean AHP itself?

  • SomeoneOrOther Calculating status...
    Currently Being Moderated
    Jun 10, 2012 12:21 PM (in response to rick722)

    Same here and similar to what Ariggs20 is experiencing: "one party losing audio but being able to hear other."

     

    It's been going on since Facetime first came out.

     

    I wasn't sure if it was a router issue on someone's side...until I tried Skype video with the same person. And guess what...no audio issue!!

     

     

    So......I say it's a Facetime version 1.0 software issue.

     

     

    P.S. Apple, are you reading this forum thread??

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.