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iTunes Store slow on iPad

36662 Views 205 Replies Latest reply: Sep 21, 2012 4:09 PM by SDGlambert5045 RSS
  • Johnny pea Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 26, 2012 1:22 AM (in response to Ian Parkinson)

    Sorry folks, iPad is hanging again.

  • cuesty1967 Calculating status...
    Currently Being Moderated
    May 26, 2012 7:50 AM (in response to Ian Parkinson)

    I've been reading all of your posts over the past few days. I'm experiencing similar issues. I have iTunes Match enabled on both my iPad and iPhone. My library has over 25000 songs. Had never had any issues until I upgraded my iPad to 5.1.1. Since I did that my iTunes store is unusable on either the iphone or iPad. This is happening even though I didn't upgrade the phone to 5.1.1. In addition I added some new music to the cloud, but neither my iPhone or iPad is seeing the new music. I do see the new music on my apple tv so I know it's there. I have shut iTunes match off on both devices and the store doesn't improve. In fact even when I shut off iTunes match the songs in my library do not disappear from either device. I can't begin to tell you how frustrated I am. Especially considering I'm paying for iTunes match and it's not working as it should. I hope they resolve this soon. I'm afraid it's not affecting enough people for them to act on this sooner.

  • Melinda Smith Calculating status...
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    May 26, 2012 8:04 AM (in response to Ian Parkinson)

    I reported the problem using this link:

     

    http://www.apple.com/feedback/itunesapp.html

     

    as well as with an email through the "contact support" link on itunes support.

     

    Perhaps everyone with this problem should report this so that Apple might consider addressing it.

     

    It doesn't appear to be a user-end problem (although over the years, I've noticed that "it's the user's fault" is the default response of all tech companies)

     

    Melinda

  • cuesty1967 Level 1 Level 1 (0 points)
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    May 26, 2012 8:21 AM (in response to Ian Parkinson)

    Thanks Ian.

  • keynote problems with words Level 1 Level 1 (0 points)
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    May 26, 2012 8:26 AM (in response to Ian Parkinson)

    Thanks Ian. So it's a not a server problem, huh? Hope they'll fix this before the release of iOS 6, which, incidentally, I think is impending.

  • Rich Lonertgan Calculating status...
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    May 26, 2012 8:53 AM (in response to keynote problems with words)

    As a point of interest, I have never used iTunes match and I have this same problem.

  • WilliamGeo Calculating status...
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    May 26, 2012 12:31 PM (in response to Ian Parkinson)

    I don't understand Ian.  I am still on 5.1 So updating to 5.1.1 client end cannot have caused the problem. So how can a further update to the client end os correct this. It has to be a server end problem. Probably indexing, block splitting  or locking strategy. 

    It first occurred when the server end was updated for 5.1.1. Surely it is 'just' a case if examining what was changed then.

  • Dcaff Calculating status...
    Currently Being Moderated
    May 26, 2012 9:00 PM (in response to Ian Parkinson)

    I'I'm in the US and have used numerous different connections and have had the same problem mostly since 5.1.1. iTunes store on ipad3 is basically useless now.

  • Rundgren Calculating status...
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    May 26, 2012 11:09 PM (in response to Ian Parkinson)

    Struggling to work out how apple have been so slow to sort this.

    I reported this to express help line 7 days ago ....couldn't help

    Was on the phone to Apple Care for 45 minutes spoke to one person who passed me on to another who didnt help and 3 days later still no phone back.

    Very unusual not solving this issue.

  • mikelouisaaron Calculating status...
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    May 27, 2012 12:30 PM (in response to Rundgren)

    I too am surprised. They are losing money because I can't preview or purchase. Amazon has been getting my businesses

  • 4forksache Calculating status...
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    May 27, 2012 2:12 PM (in response to Melinda Smith)

    I have used this link also to report the problem. It's really frustrating as I used to use iTunes store a fair bit through my iPad but it's just become unusable since the recent update.

  • CFRiverdog Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 27, 2012 6:12 PM (in response to Ian Parkinson)

    Just want to add my voice to the chorus of discontent! I've been having problems ranging from similar to identical to what's been posted and, yes, iTunes Match seems to be the cause of the iTunes store bogging or freezing. Finally realizing that -- retina display and voice recognition aside -- my new iPad 3  is underperforming my old iPad 2 (too bad I sold it!), I came here. Since reading this thread, I tried turning Match off and, indeed, things improved hugely on the Store. But I've come to appreciate and use Match in order to have all my music accessible, so giving it up just to have iPad 3 do as well as ipad 2 used to at the itunes store doesn't thrill me.  Glad to discover that I'm in good company and that Apple is on the case. May they soon find a fix!

  • Rich Lonertgan Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 27, 2012 6:29 PM (in response to CFRiverdog)

    I just want to say again that I have never used match and I have this problem.

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