14 Replies Latest reply: May 28, 2012 11:07 AM by Pondini
Richard Pitcairn Level 2 Level 2 (255 points)

This is a continued problem over several weeks. I have called Apple about it without solving the issue. I have some very large backup files in user/library/application support. For several programs the backup folder within the folder for that app will be gigabytes in size. So I have excluded them in TM, have confirmed that they are indeed listed there. Problem is that they are still backed up every hour that TM runs.

I have deleted, manually, ALL the listed exclusions and started over adding them one by one - same result.

When I called Apple I forget what they had me do (was a few weeks ago). I think it was to delete the sparsebundle and start freshly. But, whatever, the same thing still happens.

I am backing up to Time Capsule.

Any suggestions?

 

Richard


MacBook Pro 15 inch, 2.53 GHz, Mac OS X (10.6.8), 8 GB memory
  • 1. Re: Time Machine exclusions do not work.
    Pondini Level 8 Level 8 (38,720 points)

    Sounds like the preferences file (where the exclusions are stored, among other things) may be damaged.  Try a "full reset" of Time Machine, per #A4 in Time Machine - Troubleshooting.

  • 2. Re: Time Machine exclusions do not work.
    Richard Pitcairn Level 2 Level 2 (255 points)

    Thanks for the suggestion. I read the process of resetting, did it exactly, and continue to have the same issue. After putting in exclusions again, including this 6+ GB backup folder, nonetheless TM still backs it up. So problem is not fixed.

    I think this is what the Apple tech had me do as well and it was not fixed at that time either.

  • 3. Re: Time Machine exclusions do not work.
    Pondini Level 8 Level 8 (38,720 points)

    Rats. 

     

    There have been a few cases where a folder was damaged somehow, and Time Machine would either not back it up at all, or would always back it up.  I haven't seen any of these in a while, and nobody, including Apple, seems to know just what's wrong, but perhaps that's what's going on here.

     

    Can you determine just which folders seem to be affected?  One of the apps in #A2 of Time Machine - Troubleshooting will show exactly what's getting backed-up each time.

     

    If one is consistent, try renaming it, makeing a new folder of exactly the same name, then moving the contents to it.  Then see what happens. 

     

    To save some time, if large files are involved, you might try excluding them individually, then making some small test files (with TextEdit or the like), and removing the exclusion of the containing folder.  Then run a backup; the first time, of course, the new file should be backed-up, but the second, it shouldn't.

  • 4. Re: Time Machine exclusions do not work.
    Richard Pitcairn Level 2 Level 2 (255 points)

    I can see that a large backup is happening. When it is done I use Backup Loupe to see the details of what is backed up and there is the 6+ GB folder which contains the backup files for MacJournal. This time I set up this one as the only backup folder for exclusion. Will need to experiment with some other ones as I remember that other app backup folders were still backed up as well. Need to confirm that though.

    I will try as you suggest. I am not sure if I can create a new folder and have MacJournal recognize it but can try and see.

    Thanks for your suggestions.

     

    Richard

  • 5. Re: Time Machine exclusions do not work.
    Pondini Level 8 Level 8 (38,720 points)

    I'm not familiar with MacJournal, but if the problem is with the folder, I doubt your test file(s) needs to be recognized by it.

     

    However, if the only files you're having problems with are from that app, that would be a big, hairy clue.

  • 6. Re: Time Machine exclusions do not work.
    Richard Pitcairn Level 2 Level 2 (255 points)

    I tried first, making a new backup folder, and ran TM again and the same thing happened. Best I can tell, it is only this one folder that is the problem. If I move up one level and exlude the entire MacJournal folder that is in the user/application support then that works and there is no backup of it or the backup folder. So, oddly, seems to be something with that folder, even the new one I made.

  • 7. Re: Time Machine exclusions do not work.
    Pondini Level 8 Level 8 (38,720 points)

    Very strange.

     

    Did you try putting some test files, not connected to MacJournal, in that folder, to see how they get handled? 

     

    It almost sounds like MacJournal is somehow overriding the exclusions. 

  • 8. Re: Time Machine exclusions do not work.
    Richard Pitcairn Level 2 Level 2 (255 points)

    Forget to try that. Will do so.

  • 9. Re: Time Machine exclusions do not work.
    Richard Pitcairn Level 2 Level 2 (255 points)

    I put an extra file in the backups folder (a pdf document) and it was backed up along with the others. Does that tell you anything?

  • 10. Re: Time Machine exclusions do not work.
    Pondini Level 8 Level 8 (38,720 points)

    Then it really is the folder.    Very weird.

     

    I should have asked earlier:  when you made the new folder, did you copy or duplicate it?  If so, that might have copied whatever's wrong with it.  Try making one "from scratch."

     

    And do that while MacJournal isn't running, either, so there's no chance it can be doing anything to it, and don't start it until you've done the backup testing.

  • 11. Re: Time Machine exclusions do not work.
    Richard Pitcairn Level 2 Level 2 (255 points)

    I made a new folder and dragged the files into it. Then deleted the original folder. I don't remember if MacJournal was open, I don't think so. Think I should check with the MacJournal developer?

  • 12. Re: Time Machine exclusions do not work.
    Pondini Level 8 Level 8 (38,720 points)

    Richard Pitcairn wrote:

     

    I made a new folder and dragged the files into it. Then deleted the original folder.

    Hmm.  I'm mystified. 

     

     

    I don't remember if MacJournal was open, I don't think so.

    It shouldn't matter, of course. 

     

    Think I should check with the MacJournal developer?

    I guess it's worth a try, but I sure wouldn't hold my breath.

  • 13. Re: Time Machine exclusions do not work.
    Richard Pitcairn Level 2 Level 2 (255 points)

    Plot thickens. I can now say that ANOTHER backup folder in user/library/application support is also not being exluded, this one for the program Billable. Just as for MacJournal, I put it in the exclusions list and nonetheless backed up just as before.

    A bug in Time Machine?

  • 14. Re: Time Machine exclusions do not work.
    Pondini Level 8 Level 8 (38,720 points)

    Actually, that's a clue. 

     

    It's not just MacJournal files (a very long shot anyway), or a common problem -- very few such posts here.

     

    It's beinginning to sound like something damaged in your installation of OSX.  Try installing the 10.6.8 "combo" update, per Installing the ''combo'' update and/or Reinstalling OSX.   Do a "reset" (deleting and recreating the preferences file) before doing the next backup.

     

    If that doesn't help, try installing a fresh copy of OSX (that won't disturb anything else), per the same article.  Also do a "reset" before the next backup.