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Push email does not work (iCloud)

210925 Views 947 Replies Latest reply: Dec 25, 2013 3:04 AM by gantenbeyn RSS Branched to a new discussion.
  • Chuck Gould Level 1 Level 1 (75 points)
    Currently Being Moderated
    May 27, 2012 2:54 PM (in response to marcwiegelmann)

    Push has been working fine on all three of our iOS devices until yesterday. In the past, if I have had a problem (very infrequently, I might add), turning off "Push", then turning it back on had worked. Not so now.

     

    I've stopped the Mail app, restarted the iPhone, turned mail off/on in iCloud settings, etc. to no avail. I did get one message during my testing a few minutes ago, but I believe it was after forcing the Mail app to quit. I suspect it arrived after that, but no subsequent messages have arrived on either device (my iPad and iPhone - I haven't tested my wife's iPhone).

     

    OT, but might be related: I was halping another family member fix some MobileMe sync issues, and couldn't get to contacts through the web interface. I only mention this as a possible indication that Apple's servers could have had issues in general since sometime yesterday.

  • Iamsik Calculating status...
    Currently Being Moderated
    May 28, 2012 12:09 AM (in response to marcwiegelmann)

    i'm having the same problem. i just happened recently within the last few days. probably around may 24, 2012. shortly after the update.

     

    is apple going ot resolve this problem soon? such an annoying problem.

  • Grant Symon Level 2 Level 2 (240 points)
    Currently Being Moderated
    May 28, 2012 12:16 AM (in response to Chuck Gould)

    Chuck Gould wrote:

     

    I've stopped the Mail app, restarted the iPhone, turned mail off/on in iCloud settings, etc. to no avail.

     

    Did you 'Reset Network Settings'?

     

    I have done this and also turned wifi off ... and left it off.  Push is now back and has been working for >24hrs.  I have not used Airplane Mode in that time, so I haven't established if it plays a role.

  • from NL Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2012 12:21 AM (in response to from NL)

    After I applied my tip I wrote earlier about in this thread my push is still working fine (since May 9th). I think it is an iCloud problem and applying my tip will reset iCloud.

  • Jojo Mac Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2012 12:44 AM (in response to from NL)

    Here's a bit of a curve ball: Thanks in part to this discussion board, I was sent a pushed email about one of the replies on this board across all me iOS devices. This led me to believe the issue was fixed. After visiting the discussion, I discovered that two more replies we're posted in the twelve minutes between me opening the email and my visitation. I rechecked my email and sure enough, two new emails downloaded manually with delivery times in intervals of five and seven minutes apart, respectively. So, it seems push is working intermittently. Maybe Apple's tinkering with something at the data bank. I really do hope Apple fixes this soon.

  • Chuck Gould Level 1 Level 1 (75 points)
    Currently Being Moderated
    May 28, 2012 1:56 AM (in response to Grant Symon)

    I haven't explicitly reset network settings, however I have tried my tests on 3G as well. Even so, that wouldn't help my iPad, as it's wifi only.

     

    Some of the short lived successes happen because they cause Mail to do a manual check. One case being turning off Mail in the iCloud settings, then on. Sometimes, this will cause any previous mail to be received. Another case is where I've sent test mail from one device's Photo app (both devices set to same acct). This instantly causes Mail to receive the sent message regardless of the Fetch mail settings (can be Manual, and sending from the Photo app will still cause a receive notification on the same device).

     

    I will also note, as have others, that Mac OS-X Maill.app receives pushes fine. It could have something to do with how the devices are identified (still assuming it's Apple's servers at fault). I tend to think it's on the server side, as I've gone through every permutation of settings i can think of, along with Apple's KB Push troubleshooting steps. Hopefully, since this seems to have started within the last couple of days for quite a few of the lastest posters, it means it's something on their end and will be resolved quickly (please ).

  • Nick Page Calculating status...
    Currently Being Moderated
    May 28, 2012 3:34 AM (in response to Chuck Gould)

    Here is my update as promised following a discussion with Apple Support Express Lane.

     

    Apple have had server issues, the latest being last Friday. These issues were known to affect push mail on all devices.

     

    Secondly, if you are experiencing inconsistent push mail issues (like me) then a process of elimination has to take place one of which being to rule out any software issues with your device. Apple advise that you restore your device to factory settings and if push mail continues not to work or is inconsistent after that then it is a software issue with your device. Should your device be within the 90 day guarantee period then Apple will replace it for free. If your device is over the 90 day period and you have done a factory reset then .... your jiggered !

     

    My 4s is within the 90 day period. I've done a factory reset and the push mail issue remains. Thus Apple have concluded that it's a software issue with my phone. I'm getting a new replacement free from Apple.

     

    Does it resolve the problem ...... well Apple believe that the majority don't have issues with push mail and until that changes then the status quo remains unchanged.

     

    Hope this post helps some of you guys.

  • jimmypowder Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2012 5:40 AM (in response to Nick Page)

    I guarantee you 100 % ! that your new phone will

    Eventually have the same push problem . This nonsense of resetting

    Network settings , removing iCloud account , restoring phone as new ,etc etc

    Is given to you by Apple because they DO NOT have any fix that works .

     

     

    This is a server side problem and has nothing to do with the software on your phone .

     

    Please come back to this forum after a couple of weeks with your new phone and tell

    Me push has worked flawlessly ! It won't happen

  • IH8rust Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2012 5:43 AM (in response to jimmypowder)

    I am on my third phone ............no difference

    Agree nothing appear to work

  • giovanni lugato Level 1 Level 1 (15 points)
    Currently Being Moderated
    May 28, 2012 5:46 AM (in response to TimtheRockstar)

    there is not one person I know with an iPhone who has push working.  This is pathetic at best.  Embarassing.  With Steve it would have never happened.  Apple is going down.

  • jimmypowder Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2012 5:50 AM (in response to jimmypowder)

    I suspect the reason there are not many many more complaints are that alot of people are using gmail with exchange, yahoo, etc and not iCloud as a email service .

     

    Those email services are pushing properly .

  • Gimbanzi Calculating status...
    Currently Being Moderated
    May 28, 2012 5:51 AM (in response to Gimbanzi)

    [UPDATE] here on my 2 iPhones and iPad after 10 days from this process everything is still working fine

  • jimmypowder Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2012 6:47 AM (in response to Gimbanzi)

    We shall see , I'm skeptical you won't run into this problem again .

     

    What did you do to resolve the issue that has

    Seemingly resolved the issue??

  • Gimbanzi Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2012 6:51 AM (in response to jimmypowder)

    "Deleting iCloud account, restart the phone and add again the iCloud account worked for me.

    Today i'm receiving email push notification regularly"

  • jimmypowder Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 28, 2012 6:54 AM (in response to Gimbanzi)

    Tried it on both my iPad and iPhone . Didn't work for me

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