1 2 Previous Next 21 Replies Latest reply: Feb 21, 2014 2:14 PM by LOPrince Branched to a new discussion.
cristianegv Level 1 Level 1 (0 points)

Hi, I am having problems installing the new version for flash. I have already tried multiple times and I keep getting mesages that I need to update and install the lastest version. I troubleshouted according to directions, unistalled and installed several times and nothing....please HELP!!!


MacBook, Mac OS X (10.6.8)
  • 1. Re: I cant install flash player for mac os x 10.6.8
    ds store Level 7 Level 7 (30,305 points)

    No problem, you have a corrupt cache file.

     

    My Flash stopped working!

     

     

    see OnyX routine #12 here

     

    Step by Step to fix your Mac

  • 2. Re: I cant install flash player for mac os x 10.6.8
    cristianegv Level 1 Level 1 (0 points)

    Hi, thank you but I spent almost all my afternoon on Saturday following your instructions but they didnt work. I cant install flash player and still unable to play any videos. I know for sure it's something related with the new flash version because before I ran all the updates I was playing movies and videos on youtube, everything worked well. Do you know of anything else I could try?

    thanks

  • 3. Re: I cant install flash player for mac os x 10.6.8
    cristianegv Level 1 Level 1 (0 points)

    On you tube, I get a message that I need to upgrade my adobe falsh player to watch videos and  I also get a message that I am missing plugins....go figure what's happening. Some videos do play...most dont!

  • 4. Re: I cant install flash player for mac os x 10.6.8
    CMCSK Level 6 Level 6 (10,425 points)

    When uninstalling Adobe Flash player, you must use their uninstaller.  Afterwards, repair permissions and restart your computer then empty the trash.  Reinstall the latest version of the flash player.

    After you install, you must again repair permissions and restart your computer.

     

     

     

    HTH

     

     

     

     

     

     

     

     

    Image Hosting by PicVault.info

  • 5. Re: I cant install flash player for mac os x 10.6.8
    X423424X Level 6 Level 6 (14,190 points)

    cristianegv wrote:

     

    On you tube, I get a message that I need to upgrade my adobe falsh player to watch videos and  I also get a message that I am missing plugins....go figure what's happening. Some videos do play...most dont!

     

    Are those videos also on youtube?

     

    Please post the plugins you do have installed.  The quickest way to get that list is from terminal (in Utilities).  Copy/paste each of the following commands and post the results.

     

    ls -la /Library/Internet\ Plug-Ins

    ls -la ~/Library/Internet\ Plug-Ins

  • 6. Re: I cant install flash player for mac os x 10.6.8
    cristianegv Level 1 Level 1 (0 points)

    Thank you so much! tried your instructions but still the same...well, I am able to play videos from other websites for instance I couldnt play the video from this website before and now I can but only in safari, when I open from firefox it wont work. Here is the link: http://thrivein30.com/lessons/lesson-11_get-connected_how-what-you-eat-has-globa l-impact/

  • 7. Re: I cant install flash player for mac os x 10.6.8
    cristianegv Level 1 Level 1 (0 points)

    Hi there! thanks for your attention!not sure what is happening...it all started after running updates last Sunday, after that videos wont play and I keep getting mesages to updated flash player....

     

    here is what I got after running the commands:

     

     

    ls -la /Library/Internet\ Plug-Ins

    total 8

    drwxrwxr-x  10 root                  admin   340 May 28 22:44 .

    drwxrwxr-t+ 66 root                  admin  2244 May 28 22:31 ..

    drwxr-xr-x   3 ADMIN  admin   102 May  8 05:41 AdobeAAMDetect.plugin

    lrwxr-xr-x   1 root                  admin    87 Nov 25  2011 JavaAppletPlugin.plugin -> //System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPlugin2_NPAP I.plugin

    drwxrwxr-x   3 root                  admin   102 May 19  2009 Quartz Composer.webplugin

    drwxrwxr-x   3 root                  admin   102 May 26 16:54 QuickTime Plugin.plugin

    dr-xr-xr-x   3 root                  admin   102 May 10 21:30 googletalkbrowserplugin.plugin

    drwxrwxr-x   3 root                  admin   102 Nov  2  2010 iPhotoPhotocast.plugin

    dr-xr-xr-x   3 root                  admin   102 May 10 21:30 npgtpo3dautoplugin.plugin

    -rw-rw-r--   1 root                  admin  2394 Nov 11  2010 nsIQTScriptablePlugin.xpt

    localhost:/ ADMIN$ ls -la ~/Library/Internet\ Plug-Ins

    total 8

    drwxrwxr-x  10 root                  admin   340 May 28 22:44 .

    drwxrwxr-t+ 66 root                  admin  2244 May 28 22:31 ..

    drwxr-xr-x   3 ADMIN  admin   102 May  8 05:41 AdobeAAMDetect.plugin

    lrwxr-xr-x   1 root                  admin    87 Nov 25  2011 JavaAppletPlugin.plugin -> //System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPlugin2_NPAP I.plugin

    drwxrwxr-x   3 root                  admin   102 May 19  2009 Quartz Composer.webplugin

    drwxrwxr-x   3 root                  admin   102 May 26 16:54 QuickTime Plugin.plugin

    dr-xr-xr-x   3 root                  admin   102 May 10 21:30 googletalkbrowserplugin.plugin

    drwxrwxr-x   3 root                  admin   102 Nov  2  2010 iPhotoPhotocast.plugin

    dr-xr-xr-x   3 root                  admin   102 May 10 21:30 npgtpo3dautoplugin.plugin

    -rw-rw-r--   1 root                  admin  2394 Nov 11  2010 nsIQTScriptablePlugin.xpt

  • 8. Re: I cant install flash player for mac os x 10.6.8
    X423424X Level 6 Level 6 (14,190 points)

    The commands were to list exactly what plugins you currently have installed.  I wanted to check to see if the were any potential conflicts and there aren't any.  But it also immediatly begged the question just how are you attempting to install the flash player plugin?  Because it isn't installed.

     

    Did you download it from the adobe download page?

     

    Did you mount the downloaded dmg?

     

    Did you double click the installer app in the mounted dmg to launch the installer?

     

    Did you agree to the terms to enable the Install button and then click the install button?

  • 9. Re: I cant install flash player for mac os x 10.6.8
    CMCSK Level 6 Level 6 (10,425 points)

    cristianegv wrote:

     

    Thank you so much! tried your instructions but still the same...well, I am able to play videos from other websites for instance I couldnt play the video from this website before and now I can but only in safari, when I open from firefox it wont work. Here is the link: http://thrivein30.com/lessons/lesson-11_get-connected_how-what-you-eat-has-globa l-impact/

    Are you using Firefox version 12.0?  No issues here viewing your video link in browsers Firefox & Chrome-all the latest versions.

     

     

     

     

     

     

     

     

    Image Hosting by PicVault.info

  • 10. Re: I cant install flash player for mac os x 10.6.8
    cristianegv Level 1 Level 1 (0 points)

    Hi and thanks for your help! yes, Im using the latest versions, upodated all softwares except flash which wont install...Im about to just give up...

  • 11. Re: I cant install flash player for mac os x 10.6.8
    cristianegv Level 1 Level 1 (0 points)

    thanks so much! yes I did...downloaded from adobe's website about a million times now....

  • 12. Re: I cant install flash player for mac os x 10.6.8
    CMCSK Level 6 Level 6 (10,425 points)

    cristianegv wrote:

     

    thanks so much! yes I did...downloaded from adobe's website about a million times now....

    Using their uninstaller to remove the million previous versions right?

     

    You may need to start from scratch by doing an A&I - Mac OS X: About the Archive and Install feature or -

    Disconnect all peripherals from your computer.

    Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

    Select your language.

    Once on the desktop, select Utility in the menu bar.

    Select Disk Utility.

     

    Select the disk or volume in the list of disks and volumes, and then click First Aid.

    Click Repair Disk.

    Restart your computer when done.

     

    Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.

     

    Reinstall flash player and again repair permissions and restarting your computer.

     

     

     

     

     

     

     

     

    Image Hosting by PicVault.info

  • 13. Re: I cant install flash player for mac os x 10.6.8
    X423424X Level 6 Level 6 (14,190 points)

    If you did all those things I mentioned and clicked the install button describe exactly what happens next.  The installer is just a standard .pkg installer (inside their installer app bundle) which should uncondititionally write (or rewrite) whatever and wherever the .pkg is instructed to install.  No previous uninstall necessary. 

     

    Look at your console log as you are installing for any related messages be posted.

  • 14. Re: I cant install flash player for mac os x 10.6.8
    cristianegv Level 1 Level 1 (0 points)

    thank you so much for your help! once I get home I will follow your instructions and hopefully it will work. all best,

1 2 Previous Next