Arcade99

Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

Dear all,

I used the old ATV for a long time and never had problems with it. Yesterday my new ATV 2 arrived. The setup was very easy but after a few minutes a problem with HDMI Handshake occurred and repeats at least every 20-30 minutes:

I get a green screen for one or two seconds and then the picture appears again with some kind of inverted colors.

I use a Philips 40 inch 7664 LED LCD with the newest firmware installed.

Any idea what I could to to fix this issue?

Thanks

<Thread Title Amended by Host>

iMac (late 2009), Mac OS X (10.6.4)

Posted on Jan 5, 2011 5:57 AM

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Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

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  • by Irish_Tom_McLean,

    Irish_Tom_McLean Irish_Tom_McLean May 26, 2012 8:24 AM in response to nbren
    Level 1 (0 points)
    May 26, 2012 8:24 AM in response to nbren

    Hi nbren,

     

    Thought I would give you an update now that I've had the ATV3 for a week.

     

    The disapointing news is, the problem still persists.

     

    The positive news is that it's nowhere near as bad as it was.

     

    The flicker occurs maybe once an hour and instead of constantly and instead of blinking on and off three times in quick succession it does it once and settles down again.

     

    It's still annoying when it happens, but it doesn't completly ruin the viewing experinece like it does with the ATV2.

     

    I've moved my ATV2 to the Samsung TV in the bedroom (which doesn't suffer the problem at all) and will keep the ATV3 with the Sony in the living room.

     

    If it had been as bad as the ATV2, I would definitely taken it back to Apple for a refund but I don't think it warrants it.

  • by Wunk,

    Wunk Wunk May 26, 2012 8:32 AM in response to Arcade99
    Level 1 (0 points)
    May 26, 2012 8:32 AM in response to Arcade99

    Friend of mine just bought a mac mini with one of the intel HD videocards.

    Problem is still there on the 47PFL9664 Philips TV, so both the Raedon and the Intel videocard suffer from this issue

     

    Apple closed my bugreport last Feb, blaming Philips.

     

    Highlights on what engineering at Apple found:

    'Engineering has determined that this issue originates outside the drivers.'

    'It looks like the particular TV model is faulty - 47PFL9664 TV set is bad.'

    'We do not see anything in this bug for drivers to do.' 

    'Please contact the application developers regarding this issue to help alert them of its importance.'

     

    Only solution so far that I found was using a HDMI to RGB converter box and then use the YCbCr connectors on the TV, it'll get you 1080p output though image quality is somewhat less.

  • by Munas,

    Munas Munas May 26, 2012 9:30 AM in response to Wunk
    Level 4 (1,264 points)
    Mac OS X
    May 26, 2012 9:30 AM in response to Wunk

    This "bad set" story would sound right if I would not have two different MBPs (15" and 17") and using 15" MBP (2011) connected to Philips TV I have this "Color inversion" phenomenon, however if I use 17" (2010) I have never had it. Both my MBPs are running the same 10.7.4 OS X version, very similar software setup.

  • by MichelleTheItouchVirgin,

    MichelleTheItouchVirgin MichelleTheItouchVirgin May 29, 2012 3:34 PM in response to nbren
    Level 1 (0 points)
    May 29, 2012 3:34 PM in response to nbren

    Hello... I have this TV and the same problem with my ATV2.  I also cannot connect any laptop to it, without the colour inverting intermittently.  Sony say its the fault of all my devices.. most of whic wont let me change settings on them.  Have you had any trouble with other devices? Did you solve this isssue?? Ta! Michelle x

  • by MichelleTheItouchVirgin,

    MichelleTheItouchVirgin MichelleTheItouchVirgin May 29, 2012 3:42 PM in response to Irish_Tom_McLean
    Level 1 (0 points)
    May 29, 2012 3:42 PM in response to Irish_Tom_McLean

    Irish Tom - Like you and Nbren I have the KDL37S5500, and it will not play any device withough flashing or colour inverting.  I have been to sony, who tell me I must change the settings on all of the devices that get connect ed to the tv.  SO far no one has seen a device work with the TV.  Every other TV is fine.  I have ATV2, Toshiba P300 and HP G61.. The laptops dont seem to let me change the settings.  I have complained to Sony that its not fit for purpose if so many devices made around the same time have to be changed.  I am now writing to the retailer to see if I can get a better result.  Sony have had the set 5 months!

  • by GuillermoFromAlbolote,

    GuillermoFromAlbolote GuillermoFromAlbolote May 30, 2012 12:10 AM in response to MichelleTheItouchVirgin
    Level 1 (0 points)
    May 30, 2012 12:10 AM in response to MichelleTheItouchVirgin

    Hi,

     

    It's a compatibility issue between Apple Quicktime player software and some TV sets from Philips and Sony. So, you will have exactly the same problem from any Apple device until they fix the software.

     

    I've experienced this problem from iTunes playing movies from a DELL Windows PC and from my ATV2, both connected to my Philips TV by HDMI. I've read the same problem from people using different Mac computers but always a Philips or Sony TV.

     

    For me, the problem has become less and less important every time a new ATV2 software update has been released, but never disappeared totally.

     

    Currently my problems between ATV2 and Philips 37PFL9604H are:

    - There is a flicker (the screen turns to black for 2-4 seconds) that ir completely random. It can happen once an hour or it can hapen every minute. It's more likely to happen when I'm playing videos using Airplay from my iPad.

    - The color inversion appears randomly when I select ATV2 as input source, but now it reverts in a few seconds and  never happens while playing (before it did).

     

    I hope Apple didn't close this as a technical issue for them to solve.

     

    Regards,

  • by Spog,

    Spog Spog Jun 8, 2012 7:00 PM in response to Arcade99
    Level 1 (0 points)
    Jun 8, 2012 7:00 PM in response to Arcade99

    I have a brand new Apple TV. Everything has a greenish tinge to it. Naturally I tried adjusting the settings on the Pioneer plasma (quite old but no issues with TV or DVD playing on other channels). Have reset the ATV but problem persists.

  • by Roan123,

    Roan123 Roan123 Aug 25, 2012 3:14 PM in response to Arcade99
    Level 1 (0 points)
    Aug 25, 2012 3:14 PM in response to Arcade99

    The trick for Lion is also working for Snow Leopard in combination with Philips television.. No strange screens anymore!! Woohoo!

    I have the Philips PFL 8404

     

    i uploaded the file again, because i can't find the direct link anymore

    http://www66.zippyshare.com/v/73180473/file.html

  • by David Losada,

    David Losada David Losada Dec 9, 2012 3:54 AM in response to Roan123
    Level 1 (18 points)
    Mac OS X
    Dec 9, 2012 3:54 AM in response to Roan123

    PhilipsPFL5404 losing HDMI video and audio every now and then (between 20 minutes and 2 hourse) with a brand new Playstation3.

     

    It seems that Philips TVs have something really bad in their HDMI.

  • by Hubet,

    Hubet Hubet Jan 10, 2013 1:43 PM in response to Roan123
    Level 1 (0 points)
    Jan 10, 2013 1:43 PM in response to Roan123

    Thanks  a lot !

     

    This solved the problem on my new Mac Mini with my Philips TV 40PFL9704 HDMI 1.3.

    I have it 'repaired' by AMac, but they did not solve the problem.

     

    Why did the Apple helpdesk not tell me that it is just adding a color scheme.

  • by Mr_Danny_b,

    Mr_Danny_b Mr_Danny_b Feb 23, 2013 4:17 PM in response to Hubet
    Level 1 (0 points)
    Feb 23, 2013 4:17 PM in response to Hubet

    Here's my experience.

     

    apple tv 2 plugged into panasonic LCD tv.  loses power and apple tv signal every so often (between ever 20 mins and every 2 hours)  same issue on another panasonic tv i have.  have changed the dmi input and the cable, same issue remains. apple changed my apple tv  no progress on the issue.

     

    i also have an apple tv 3 connected to an onkyo av amp.  exactly the same problem as above.

  • by MichelleTheItouchVirgin,

    MichelleTheItouchVirgin MichelleTheItouchVirgin Mar 1, 2013 2:13 AM in response to Mr_Danny_b
    Level 1 (0 points)
    Mar 1, 2013 2:13 AM in response to Mr_Danny_b

    I successfully got a replacement TV from Sony, after months of proving to them that it was actually the TV and not the devices.

  • by MichelleTheItouchVirgin,

    MichelleTheItouchVirgin MichelleTheItouchVirgin Mar 1, 2013 2:14 AM in response to nbren
    Level 1 (0 points)
    Mar 1, 2013 2:14 AM in response to nbren

    I successfully got a replacement TV from Sony, after months of proving to them that it was actually the TV and not the devices.

  • by JordanLind,

    JordanLind JordanLind Feb 24, 2014 10:33 AM in response to Arcade99
    Level 1 (0 points)
    Feb 24, 2014 10:33 AM in response to Arcade99

    We tried every single technical solution possible and finally solved the problem.  This may sound crazy, but place a bag of frozen peas on the unit while it's playing.  Of course, make sure you have something that absorbs the moisture.  We tried everything and believe it or not, this works! 

  • by Alyciec,

    Alyciec Alyciec Apr 13, 2014 3:22 AM in response to Arcade99
    Level 1 (4 points)
    Mac OS X
    Apr 13, 2014 3:22 AM in response to Arcade99

    Hi,

     

    I found that going to Settings > Audio &amp; Video > HDMI Output and change it from Auto to RGB High.

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