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Purchases Empty?

472 Views 11 Replies Latest reply: May 30, 2012 1:25 PM by Jonsaun RSS
Tim Parnell Calculating status...
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May 30, 2012 10:09 AM

I've used the previous purchases thing in the past to download songs that weren't in my library, but now the entire thing is empty?

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MacBook Pro, Mac OS X (10.7.4)
  • Jonsaun Calculating status...
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    May 30, 2012 10:49 AM (in response to Tim Parnell)

    gone.jpg

    Me too!  I just re-downloaded Tron Uprising (I had the 720p file, then re-downloaded the new 1080p file).

     

    ...in fact, the store shows that I haven't purchased anything at all now.  I purchased the season pass for the Walking Dead (in HD), I can't download them in 1080p now.  WTH?

  • holden1 Calculating status...
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    May 30, 2012 11:42 AM (in response to Jonsaun)

    Thank God I'm not the only one - I was going nuts! Purchase history is completley gone.

  • zootopia Level 1 Level 1 (15 points)
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    May 30, 2012 11:44 AM (in response to Jonsaun)

    Include me in this debacle... EVERYTHING is GONE! Music is gone, Movies are gone, TV Shows gone, apps gone, books gone... ALL OF IT!

     

    Not cool Apple. Please bring back my content that I have rightfully purchased.

  • Jonsaun Level 1 Level 1 (80 points)
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    May 30, 2012 11:48 AM (in response to holden1)

    Just for the heck of it I've done the following (with no results)...

     

    • - Restarted the machine (three times now).
    • - Restart iTunes (obviously).
    • - Deauthorized all machines (there were two), and re-authorized the machine I'm on now.
    • - Created a new iTunes folder (held down option while clicking the icon in the dock) - signed into my iTunes account (nothing).
    • - Purchased a single TV episode, waited for it to finish downloading, then checked purchase history (nothing there still).
    • - Removed that new purchase from the library, checked purchase history again - still nothing.

     

     

    I'm hoping (with all my fingers crossed) that it's some sort of server issue, and if I try again tomorrow that everything will be back to normal.  ...will still probably keep checking every 15 minutes though 'cause that's just how I roll.

  • zootopia Level 1 Level 1 (15 points)
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    May 30, 2012 12:04 PM (in response to zootopia)

    Further exploring confirms that the same content is not available on Apple TV either... Like it never happened. Over at the iTunes Store forum, there's a lot more posts about this same issue so it seems to be a glitch on Apple's side.

     

    Suggest that we all monitor both streams for answers or suggestions. FWIW!

     

    Cheers.

     

    http://www.apple.com/emea/support/itunes/contact.html

  • BigPhilipK Level 1 Level 1 (0 points)
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    May 30, 2012 12:04 PM (in response to Tim Parnell)

    I have the same problem on my computers, Apple TV, iPad, and iPhone.

     

    All music, movies, TV shows, apps, and books are gone.

     

    Clearly a MAJOR glinch on Apple's servers.

  • srsaz Level 1 Level 1 (0 points)
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    May 30, 2012 12:11 PM (in response to Tim Parnell)

    Same here.  All purchased TV shows and Movies are gone in iTunes and on my ATV2's 

     

    Uh Oh.

  • buttskii Calculating status...
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    May 30, 2012 12:11 PM (in response to Tim Parnell)

    Add me into this as well, i guess it was the wrong get hard drive failure and need to get all my music/apps again

  • zootopia Level 1 Level 1 (15 points)
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    May 30, 2012 1:02 PM (in response to buttskii)

    Everything is back in my account. I hope this never happens again. Disheartening doesn't begin to describe the feeling... Check your past purchases. They should be back!!

  • srsaz Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 30, 2012 1:14 PM (in response to Tim Parnell)

    My Purchased TV shows just reappeard in my ATV2's 

  • Jonsaun Level 1 Level 1 (80 points)
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    May 30, 2012 1:25 PM (in response to srsaz)

    Everything's back for me too now, WHEW!! 

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