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iMac Intel 27" problems

272 Views 5 Replies Latest reply: May 30, 2012 7:47 PM by rkaufmann87 RSS
Sergio B Netto Level 1 Level 1 (55 points)
Currently Being Moderated
May 30, 2012 6:30 PM

A friend of mine has an Intel iMac 27 "and is experiencing some problems. The first problem is that he can not install Final Cut Pro 7, the same that is installed on his older MacBook. A message appears saying that the software can not be installed.

I tried booting from the Leopard DVD, in order to check the internal disc but I couldn't. I press the C key on startup but the internal disk is not accessed, and the computer inicializes by the internal disc.

The only thing I could do was the hardware test with the Leopard disk, inicializing pressing the D key.

Then I tried to boot normally, but it refused to inicialize because the Leopard disk was in the drive and also could not be ejected when I held the mouse button during startup. The only way to eject the disc was resetting the PRAM.


Is there a different procedure in order to boot from Leopard DVD? What could be happening? I think it's a problem with the OS and for that reason I tried to inicialize from Leopard DVD...

iMac, Mac OS X (10.6.8), 4 GB RAM
  • Mike Sombrio Level 6 Level 6 (9,060 points)
    Currently Being Moderated
    May 30, 2012 6:39 PM (in response to Sergio B Netto)

    Are you trying to boot from the original grey install disc for that specific Mac? Your profile indicates Snow Leopard yet you state that you're trying to start from a leopard disc.

  • Mike Sombrio Level 6 Level 6 (9,060 points)
    Currently Being Moderated
    May 30, 2012 6:42 PM (in response to Sergio B Netto)

    The best I can tell is that the 27" iMac came out late 2009 and shipped with Snow Leopard. If you're trying to boot using a Leopard disc it will not work.

  • Mike Sombrio Level 6 Level 6 (9,060 points)
    Currently Being Moderated
    May 30, 2012 6:57 PM (in response to Sergio B Netto)

    Could be a problem, it depends on which version the iMac shipped with and which version is on your retail disc. If you had the original grey install disc it would be better.

  • rkaufmann87 Level 8 Level 8 (40,500 points)
    Currently Being Moderated
    May 30, 2012 7:47 PM (in response to Sergio B Netto)

    Sergio B Netto wrote:

     

    I'm using a Snow Leopard disc that I bought in AppleStore. It's not the disc that came with that particular iMac.

    Any problem?

    That is probably the issue, please use the disc that came with the system. If you don't have access to it or it has been lost Apple will replace it for a nominal charge. Call AppleCare, you will need the serial number and a credit card.

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