1 2 Previous Next 24 Replies Latest reply: Jan 31, 2014 1:31 AM by Aleks_from_Kiev
zoycobot Level 1 Level 1 (0 points)

I have a Seagate FreeAgent GoFlex 1TB external hard drive where I keep a lot of my extra data. Very recently, I can't pin-point exactly when, the hard drive has been causing Finder to crash, most of the time irreparably -- and by irreparably I mean it will crash and I'll try to relaunch it but it won't work, in fact it won't actually relaunch unless I then click the Finder icon (which had no dot under it), after which it will immediately launch into an "Application Not Responding" state.

 

The reason I believe it is the external hard drive is because I have two computers, both of which have the same problems when doing stuff with the hard drive, and neither have problems when the hard drive isn't plugged in.

 

Some weird things: I have been accessing an excel document on the drive and have been saving the document this entire time -- before I began to think that it was the hard drive causing these problems. It seems as though I could open that document and save it without any apparent problems. Same sort of thing when I used Ableton Live recently. I could access my sample library on the external drive through Live's browser and it would seem to work just fine. However, with Live, when I tried to save a project it would immediately crash Live (presumably because Live is trying to save via Finder or something?). I can't remember if Finder would subsequently crash or not, but I remember having terrible issues with Finder crashing around the times I would be using Live and trying to save.

 

I tried doing a Repair Disk on the external through Disk Utility, but after it was showing only the stripey progress bar down at the bottom and only saying "Verifying and Reparing Disk," for a little while I stopped it and tried to quit Disk Utility, only to have Disk Utility crash and now Finder crash as well.

 

Another couple of things to note. Finder is not able to copy something to or from the external, or move something from the external to the trash. It will be stuck at 0 percent progress and if I press the x it will say "Stopping" and never go away. However when I do that and then just unplug my external I immediatley get a "Disk removed improperly" dialog and Finder will work again right away.


MacBook Pro, Mac OS X (10.7.4)
  • 1. Re: Finder crashes when accessing my external hard drive
    softwater Level 5 Level 5 (5,370 points)

    Shutdown the computer.

     

    Remove the disk.

     

    Restart the computer.

     

    Connect the disk

     

    Open Disk Utility and do 'Repair Disk'.

     

    This time, don't stop it in mid-process. Go watch TV or something and come back when it's finished.

     

    Then test.

  • 2. Re: Finder crashes when accessing my external hard drive
    zoycobot Level 1 Level 1 (0 points)

    I will try this and report back.

  • 3. Re: Finder crashes when accessing my external hard drive
    zoycobot Level 1 Level 1 (0 points)

    So I tried that and left it for a couple hours and it was still just candy-caning in the progress bar. I just restarted my computer and will try it again to see if it makes any progress this time...

  • 4. Re: Finder crashes when accessing my external hard drive
    X423424X Level 6 Level 6 (14,190 points)

    Goflex drives seem to cause lots of problems for many people.  I think they have their own (encryption software, driver?).

     

    As an experiment boot in safe mode and see if Disk Utility can see the drive (assuming it mounts without a crash).  Don't try to repair the drive under these conditions since I don't know what that software is for.  It's suppressed when booting in safe mode.

  • 5. Re: Finder crashes when accessing my external hard drive
    zoycobot Level 1 Level 1 (0 points)

    So I booted in safe mode and ran Disk Utility and it was indeed able to see the drive when I plugged it in.

     

    What does that mean? What should I try next?

     

    By the way, an intermission to thank you both for your help so far

  • 6. Re: Finder crashes when accessing my external hard drive
    X423424X Level 6 Level 6 (14,190 points)

    What does that mean? What should I try next?

     

    What it means is that crazy goflex support software is getting in the way somehow.

     

    I don't know what to suggest at this point.  The reason I said not to try to repair the drive with Disk Utility is that I don't know what the implications of doing that will be.  I am not sure what that goflex software does other than possible encryption.  So repairing the drive "behind it's back" may or may not have bad consequences.

     

    It's your call whether to gamble at this point.  Do the Disk Utility repair and hope nothing gets screwed up and the disk mounts when you boot normally (still no guarantee).   Or contact GoFlex (do they have their own forums?) to see what to do next.

     

    If you do get yourself out of this I suggest you get another drive (not goflex) in a dumb enclosure (i.e., no additional software).  Copy the goflex drive to it decrypted.  Then uninstall the goflex software and reinitialize the goflex drive without their software.  Hopefully, without their software the goflex enclosure will revert to being a dumb enclosure too.

     

    I refer to enclosures as "dumb" when their only goal in life is to allow you to communicate with the drive they enclose.  No more, no less.

     

    Note, OWC has a nice selection of external enclosures to choose from.

  • 7. Re: Finder crashes when accessing my external hard drive
    zoycobot Level 1 Level 1 (0 points)

    I'm fairly certain (like 90%) that when I bought the drive before I put anything on it I ran it through disk utility to reformat it. Would this have completely erased all the GoFlex software, or is that software part of the hardware enclosure?

     

    Also, since it seems as though the data on the drive itself isn't corrupted, but somehow the interfacing between the drive and my computer through Finder is, is there an alternate way I can copy the important data off the drive to another drive/my computer in the mean time?

  • 8. Re: Finder crashes when accessing my external hard drive
    X423424X Level 6 Level 6 (14,190 points)

    I don't know what that goflex software does nor where it came from.   You didn't install any on your own?

     

    Just to check on this stuff post the files from the following places:

     

    your login items

    ~/Library/LaunchAgents (in Finder Go menu, Go To Folder, type that pathname, click Go button)

    /Library/LaunchAgents

    /Library/LaunchDaemons

    /Library/StartupItems

     

    and  in terminal (in Utilities) copy/paste the following line, hit return, and include it's output with the others:

     

    kextstat -kl | awk ' !/apple/ { print $6 $7 } '

  • 9. Re: Finder crashes when accessing my external hard drive
    zoycobot Level 1 Level 1 (0 points)

    Alright, I couldn't figure out if I could add attachments to posts here, so I've folder-ized and zipped the contents of each of the four locations you listed above. Here they are:

     

    http://www.mediafire.com/download.php?ge0b5d89tbcu15y <- ~/Library/LaunchAgents

    http://www.mediafire.com/download.php?ay6ye0bisyx65tn <- /Library/LaunchAgents

    http://www.mediafire.com/download.php?ykaoikhkr4jnw63 <- /Library/LaunchDaemons

    http://www.mediafire.com/download.php?k5hcj6ah1421kni <- /Library/StartupItems

     

    And here's the output of the kextstat code you gave:

     

    com.Cycling74.driver.Soundflower(1.5.2)

    com.maudio.usb.fasttrackpro.driver(1.8.1)

     

    Soundflower is a software audio interface, and fasttrackpro is my external hardware audio interface.

     

    And to answer your question above, no I didn't install any of my own software except for whatever Seagate had me install the very first time I plugged the drive in (a diagnostics program I believe?).

  • 10. Re: Finder crashes when accessing my external hard drive
    zoycobot Level 1 Level 1 (0 points)

    I should also mention that these are the contents of the folder after I've wiped my entire hard drive, reinstalled Lion, and data-migrated stuff from my time machine hard drive (all of which I did before I came to the conclusion that it was my external causing the problems and not my computer itself). I haven't plugged in the problem external back into this one since doing that stuff, so I suppose the contents may be different? Though I really have no idea what I'm doing at this point.

  • 11. Re: Finder crashes when accessing my external hard drive
    X423424X Level 6 Level 6 (14,190 points)

    Interesting.  What avout your login items in your Accounts preferences?

     

    To save everybody downloading that stuff:

     

    ~/Library/LaunchAgents

    com.adobe.AAM.Updater-1.0.plist

    com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.F8FFDCC1-8936-45DE-BF21-BF3 C08DF0EF9.plist

    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

    com.divx.agent.postinstall.plist

    com.valvesoftware.steamclean.plist

     

    /Library/LaunchAgents

    com.adobe.AAM.Updater-1.0.plist

    com.google.keystone.agent.plist

    com.m-audio.fasttrackpro.helper.plist

    com.seagate.SeagateStorageGauge.plist

     

    /Library/LaunchDaemons

    com.adobe.SwitchBoard.plist

    com.google.keystone.daemon.plist

    waves.SoundGrid.RawEthernetHelperTool.plist

    com.apple.remotepairtool.plist

    com.microsoft.office.licensing.helper.plist

     

    /Library/StartupItems

    ProTec6

     

    kexts

    com.Cycling74.driver.Soundflower(1.5.2)

    com.maudio.usb.fasttrackpro.driver(1.8.1)

     

    Is the goflex a usb-attached enclosure?

     

    Remove maudio, specifically that com.maudio.usb.fasttrackpro.driver.  If you just move that out of /System/Library/Extensions (or if there is an installer) you need to reboot after adding/deleting kext's.

     

    If no software was installed by you then somehow that external got that com.seagate.SeagateStorageGauge.plist installed in your /Library/LaunchAgents.  If the maudio removal doesn't change anything then this segat launchagent is the next to go.

  • 12. Re: Finder crashes when accessing my external hard drive
    zoycobot Level 1 Level 1 (0 points)

    Login Items:

     

    iTunesHelper (says item can't be found, though)

    SizzlingKeys4iTunes

    Namely

    Hear Daemon

    CrossOver CD Helper

    Dropbox

    GrowlHelperApp

     

    Thanks for saving everybody the time to download. Totally would have done that if I had known how X(

     

    And yes, the goflex is a usb-attached enclosure.

     

    Removing the maudio kext, what will that do? Will I have to redownload the driver for the interface? Will it stop working?

  • 13. Re: Finder crashes when accessing my external hard drive
    zoycobot Level 1 Level 1 (0 points)

    I can't find the maudio driver thing inside the Extensions folder. The only maudio related file is M-AudioFastTrackPro.kext. Also of note, I do see a Seagate Storage Driver.kext in there as well.

  • 14. Re: Finder crashes when accessing my external hard drive
    X423424X Level 6 Level 6 (14,190 points)

    That M-AudioFastTrackPro.kext is most probably the kext to remove.  The names shown in the kextstat I had you do come from "inside" the kext (no sense going into details here).

     

    That Seagate Storage Driver.kext has me curious though.  That should have been displayed when I asked you to do the kextstat, i.e.,

     

    kextstat -kl | awk ' !/apple/ { print $6 $7 } '

     

    Is it possible you just missed it copy/pasting to create that mediafire file?  That kextstat command is displaying every kext (in /System/Library/Extensions) that doesn't have the word "apple" in it.  Try it again just out of curiosity.

     

    At any rate so there was a segate kext!  This was the the "software" I was thinking about that was installed for the goflex external (that and now that com.seagate.SeagateStorageGauge.plist launchagent).

     

    Removing this stuff will "break" the associated code.  You can either always reinstall the software of just move the kext back into /System/Library/Extensions.

     

    I believe removing

     

    /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist

    /System/Library/Extensions/Seagate Storage Driver.kext

     

    will be the moral equivalent of disabling that code when you did a safe boot and the drive will mount.  But then we're back to that question about what affect does this have on that drive if you run Disk Utility to repair it.  I cannot answer that.

     

    It may be that the maudio usb stuff is conflicting with this goflex stuff.  So I still suggest you uninstall maudio first as an experiment.  If it works you will know.  You can live without maudio, but I don't think you want to live without the disk.  Which is more important to you?

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