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My computer keeps locking up

274 Views 1 Reply Latest reply: May 31, 2012 12:18 PM by Kappy RSS
RyanChamberlinsMAC Calculating status...
Currently Being Moderated
May 31, 2012 12:12 PM

I have had to hard power down my New Macbook Pro quite a bit.  Is this common or is there a simple fix

MacBook Pro
  • Kappy Level 10 Level 10 (221,010 points)
    Currently Being Moderated
    May 31, 2012 12:18 PM (in response to RyanChamberlinsMAC)

    No, that is not common, and you should not continue doing so or you risk drive corruption.

     

    First, startup in Safe Mode and see if you can shutdown normally.

    Next, create a new user account. Log into the new account and see if you can shutdown normally.

     

    What applications do you usually have running when you are not able to shutdown normally?

     

    Whenever you have an abnormal shutdown you should do the following:

     

    Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


    If you are running Lion:

     

    Repair the Hard Drive and Permissions - Lion

     

    Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


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