14 Replies Latest reply: Jun 1, 2012 7:58 AM by wendyjo17
wendyjo17 Level 1 Level 1 (0 points)

The first couple kernel panics I had appeared to have been caused by Trend Safe Web Surfing for MAC

.. i have since uninstalled that and it keeps panicing..

 

programs i always have open

- safari

- firefox

- skype (text chat only .. never video)

- Outlook for Mac

- Adobe CS5 Dreamweaver

 

 

there is never anything consistent about when it happens

any help reading this would be so greatly appreciated..

 

 

 

 

Interval Since Last Panic Report:  112536 sec

Panics Since Last Report:          1

Anonymous UUID:                    8B536FB5-48D5-4C96-B379-48C63D29BE19

 

 

Wed May 30 18:59:49 2012

panic(cpu 6 caller 0xffffff80002c473a): Kernel trap at 0xffffff800023f47f, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x00007fa9ce66ae00, CR3: 0x0000000000100000, CR4: 0x00000000000606e0

RAX: 0xffffff80008916a8, RBX: 0x0000000000000000, RCX: 0xffffff801fa94ec0, RDX: 0x0000000000000000

RSP: 0xffffff81d1223b70, RBP: 0xffffff81d1223bb0, RSI: 0x0000000000000000, RDI: 0xffffff8000891698

R8:  0x0000000000000000, R9:  0x0000000000000000, R10: 0x8000000000100000, R11: 0xffffff800063cce4

R12: 0xffffff80008916a0, R13: 0x0000000000000000, R14: 0xbfffff80250fb7c0, R15: 0x0000000000000000

RFL: 0x0000000000010006, RIP: 0xffffff800023f47f, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x00007fa9ce66ae00, Error code: 0x0000000000000000, Faulting CPU: 0x6

 

 

Backtrace (CPU 6), Frame : Return Address

0xffffff81d1223820 : 0xffffff8000220792

0xffffff81d12238a0 : 0xffffff80002c473a

0xffffff81d1223a50 : 0xffffff80002da0cd

0xffffff81d1223a70 : 0xffffff800023f47f

0xffffff81d1223bb0 : 0xffffff8000240279

0xffffff81d1223c00 : 0xffffff800023d375

0xffffff81d1223c30 : 0xffffff7f80a4ed95

0xffffff81d1223c60 : 0xffffff7f80a4c398

0xffffff81d1223c90 : 0xffffff7f80975518

0xffffff81d1223d60 : 0xffffff7f80aad65d

0xffffff81d1223e00 : 0xffffff7f80aae731

0xffffff81d1223eb0 : 0xffffff7f80aae7bc

0xffffff81d1223ed0 : 0xffffff7f80aa57da

0xffffff81d1223ef0 : 0xffffff800063c5b6

0xffffff81d1223f30 : 0xffffff800063b330

0xffffff81d1223f70 : 0xffffff800063b1d4

0xffffff81d1223fb0 : 0xffffff8000820057

      Kernel Extensions in backtrace:

         com.apple.iokit.IOUSBFamily(4.5.8)[16711C62-9F0F-30C8-A20E-9D2BA8E3C012]@0xffff ff7f80971000->0xffffff7f809bffff

            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80843000

         com.apple.driver.AppleUSBEHCI(4.5.8)[E6AAB1B5-E068-3770-845C-611B1BDACB66]@0xff ffff7f80aa2000->0xffffff7f80ab8fff

            dependency: com.apple.iokit.IOUSBFamily(4.5.8)[16711C62-9F0F-30C8-A20E-9D2BA8E3C012]@0xffff ff7f80971000

            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80843000

         com.apple.iokit.IOUSBHIDDriver(4.4.5)[5E2A4D11-8A55-3B9A-8362-0BED0695223B]@0xf fffff7f80a4b000->0xffffff7f80a52fff

            dependency: com.apple.iokit.IOHIDFamily(1.7.1)[D78939C1-7812-3ABF-93E5-1281B95E9129]@0xffff ff7f809e0000

            dependency: com.apple.iokit.IOUSBFamily(4.5.8)[16711C62-9F0F-30C8-A20E-9D2BA8E3C012]@0xffff ff7f80971000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

11E53

 

 

Kernel version:

Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64

Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

 

 

System uptime in nanoseconds: 39649995934388

last loaded kext at 27198216533128: com.apple.driver.AppleUSBHIDKeyboard          160.7 (addr 0xffffff7f80797000, size 12288)

last unloaded kext at 27263922862509: com.apple.driver.AppleUSBCDC          4.1.17 (addr 0xffffff7f80791000, size 12288)

loaded kexts:

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleHDA          2.2.0f3

com.apple.driver.AppleMCCSControl          1.0.26

com.apple.driver.AppleMikeyDriver          2.2.0f3

com.apple.driver.AGPM          100.12.42

com.apple.kext.ATIFramebuffer          7.1.8

com.apple.driver.AppleIntelHD3000Graphics          7.1.8

com.apple.driver.SMCMotionSensor          3.0.2d6

com.apple.driver.AppleSMCPDRC          5.0.0d0

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.iokit.IOBluetoothSerialManager          4.0.5f11

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleSMCLMU          2.0.1d2

com.apple.driver.AudioIPCDriver          1.2.2

com.apple.ATIRadeonX3000          7.1.8

com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d0

com.apple.driver.AppleMuxControl          3.0.16

com.apple.driver.AppleLPC          1.5.8

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleUSBTCButtons          225.2

com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.5f11

com.apple.driver.AppleUSBTCKeyboard          225.2

com.apple.driver.AppleIRController          312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          33

com.apple.iokit.SCSITaskUserClient          3.2.0

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCISerialATAPI          2.0.3

com.apple.iokit.IOAHCIBlockStorage          2.0.3

com.apple.driver.AppleUSBHub          4.5.0

com.apple.driver.AppleFWOHCI          4.8.9

com.apple.driver.AirPort.Brcm4331          530.4.20

com.apple.driver.AppleSDXC          1.2.0

com.apple.iokit.AppleBCM5701Ethernet          3.1.2b2

com.apple.driver.AppleEFINVRAM          1.5.0

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleAHCIPort          2.3.0

com.apple.driver.AppleUSBEHCI          4.5.8

com.apple.driver.AppleACPIButtons          1.5

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.6

com.apple.driver.AppleSMBIOS          1.8

com.apple.driver.AppleACPIEC          1.5

com.apple.driver.AppleIntelCPUPowerManagementClient          193.0.0

com.apple.driver.AppleAPIC          1.5

com.apple.nke.applicationfirewall          3.2.30

com.apple.security.quarantine          1.3

com.apple.driver.AppleIntelCPUPowerManagement          193.0.0

com.apple.driver.AppleUSBHIDKeyboard          160.7

com.apple.driver.AppleHIDKeyboard          160.7

com.apple.driver.DspFuncLib          2.2.0f3

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.iokit.IOSurface          80.0.2

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOFireWireIP          2.2.4

com.apple.iokit.IOAudioFamily          1.8.6fc17

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleHDAController          2.2.0f3

com.apple.iokit.IOHDAFamily          2.2.0f3

com.apple.driver.ApplePolicyControl          3.0.16

com.apple.driver.AppleSMC          3.1.3d8

com.apple.driver.IOPlatformPluginLegacy          5.0.0d0

com.apple.driver.AppleGraphicsControl          3.0.16

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.IOPlatformPluginFamily          5.1.0d17

com.apple.driver.AppleBacklightExpert          1.0.3

com.apple.iokit.IONDRVSupport          2.3.2

com.apple.kext.ATI6000Controller          7.1.8

com.apple.kext.ATISupport          7.1.8

com.apple.kext.triggers          1.0

com.apple.driver.AppleIntelSNBGraphicsFB          7.1.8

com.apple.iokit.IOGraphicsFamily          2.3.2

com.apple.driver.AppleThunderboltDPInAdapter          1.8.2

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.2

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.4

com.apple.driver.AppleUSBBluetoothHCIController          4.0.5f11

com.apple.iokit.IOBluetoothFamily          4.0.5f11

com.apple.driver.AppleUSBMultitouch          227.1

com.apple.iokit.IOUSBHIDDriver          4.4.5

com.apple.driver.AppleUSBMergeNub          4.5.3

com.apple.driver.AppleUSBComposite          4.5.8

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.0

com.apple.iokit.IOBDStorageFamily          1.6

com.apple.iokit.IODVDStorageFamily          1.7

com.apple.iokit.IOCDStorageFamily          1.7

com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.0

com.apple.driver.AppleThunderboltNHI          1.5.5

com.apple.iokit.IOThunderboltFamily          2.0.0

com.apple.iokit.IOUSBUserClient          4.5.8

com.apple.iokit.IOFireWireFamily          4.4.5

com.apple.iokit.IO80211Family          420.3

com.apple.iokit.IOEthernetAVBController          1.0.1b1

com.apple.iokit.IONetworkingFamily          2.1

com.apple.iokit.IOAHCIFamily          2.0.8

com.apple.iokit.IOUSBFamily          4.5.8

com.apple.driver.AppleEFIRuntime          1.5.0

com.apple.iokit.IOHIDFamily          1.7.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          177.5

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          331.6

com.apple.iokit.IOStorageFamily          1.7.1

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.5

com.apple.iokit.IOPCIFamily          2.6.8

com.apple.iokit.IOACPIFamily          1.4

Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 1.69f3

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)

Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports

Serial ATA Device: ST9500325ASG, 500.11 GB

Serial ATA Device: HL-DT-ST DVDRW  GS31N

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd120000 / 4

USB Device: Microsoft Wireless Optical Mouse® 1.00, 0x045e  (Microsoft Corporation), 0x00e1, 0xfd121000 / 6

USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfd122000 / 5

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3


Mac Pro, Mac OS X (10.7.3)
  • 1. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    Linc Davis Level 10 Level 10 (117,740 points)

    Try disconnecting the Microsoft mouse. See whether there's any improvement.

  • 2. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    Shootist007 Level 6 Level 6 (16,640 points)

    More then likely it is still that Trend software. These type program are very hard to get rid of. They weave themselves into the OS and usually take a special program from the manufacturer to completely uninstall them.

     

    If Linc suggestions doesn't work, which I find hard to beleave that a Mouse could cause them, then you may have to try Wiping the drive and reinstalling the OS and programs.

  • 3. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    Linc Davis Level 10 Level 10 (117,740 points)

    That panic was not caused by third-party software. The USB driver is in the backtrace, suggesting that a faulty USB device may be involved.

  • 4. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    wendyjo17 Level 1 Level 1 (0 points)

    Thanks for both of your responses..

     

    I will try Linc's recommendation first..

     

    I was curious about the apple keyboard usb kext ..

    The microsoft mouse was plugged in to one of the usb ports on the external apple keyboard..

    .. it is a 2 yr old mouse but is supposed to be mac compatible, however, i didn't install any specific drivers for it.

     

    Unfortunately I can't really spend a couple weeks just working from the notbook, so I just got home with a logitech MAC compatible mouse and installed a lion specific driver for it (sorry, the mac mice are just to thin for me).. I also put the reciever for it in the MBP directly instead of the keyboard .

     

     

    Shootist007 ..

    if you have any recommendatoins on how to see if the Trend is uninstalled as much as it can be, i'm open for suggestions... I'm very familiar with terminal and standard linux navigation/commands.

     

     

    I am a mac newbie and expected the spendy Apple Care service to provide a little more tiered support .. maybe with people who could actually read things like error logs... so I am VERY thankful for these forums and everyone who takes time to help here..

     

    thanks

    wendy

  • 5. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    John Galt Level 8 Level 8 (36,315 points)

    Wendy, since you are a Mac "newbie" and using Lion, you ought to consider the Magic Trackpad in lieu of a mouse. No matter whose mouse you use, by not using a trackpad you will be missing a lot of the OS's features.

     

    A mouse is good for fine control if you need it, but most of Lion's user interface is designed around gestures. You can use both a mouse and the trackpad simultaneously, until you get comfortable with it.

     

    It is entirely possible for your mouse to have caused this. Most kernel panics are related to hardware. This includes USB connected devices. AppleCare's support for non-Apple hardware is going to be limited at best.

  • 6. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    wendyjo17 Level 1 Level 1 (0 points)

    Thanks John..

    I actually considered that, but i do a lot of photoshop/illustrator but am not coordinated enough for a stylus (i've tried to be like the cool kids and failed miserably  .. doh!

    I"m really not a pinch zoom kinda gal anyway, though I do appreciate some of the trackpad features, so I have keyboard shortcuts and mouse buttons set to do some nifty things ..and I'm getting used to it.

     

    hopefully either the mouse I was using and or the port it was in, was my issue..

    I'll know within a couple weeks..

    If it comes down to it..I'll break down and get an apple mouse to eliminate that ..

     

    forgot to mention that I didn't expect Apple Care to support third party anything .. software or hardware.. I specifically asked if it could be that or my HP monitor (via apple hdmi tether) .. and both techs I asked said no.. it is mac compatible.. its fine....I would have been much happier for them to tell me .. we don't support third party hardware.. please disconnect that and contact us if it happens again.

    i'm just surprised by the lack of technical skill I have experienced with them so far.. regurgetating KB stuff eventually doesn't cut it

     

    Thanks again

  • 7. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    Csound1 Level 8 Level 8 (35,280 points)

    To add to Linc's post, I have a client who bought a Microsoft 5000 Bluetooth Mouse (didn't like the Magic Mouse) after 2 months of panics he is now using the Magic Mouse.

  • 8. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    wendyjo17 Level 1 Level 1 (0 points)

    thanks Csound1 ..

     

    i just got back from dinner to find the machine non-responsive.. it was on, but wouldd't 'wake up' .. i had to hard boot..

     

    this is the log it showed this time..

    much shorter than normal...

     

     

    Interval Since Last Panic Report:  26090 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    8B536FB5-48D5-4C96-B379-48C63D29BE19

     

     

    Thu May 31 20:36:13 2012

    panic(cpu 0 caller 0xffffff80002c473a): Kernel trap at 0xffffff800023ce7f, type 13=general protection, registers:

    CR0: 0x0000000080010033, CR2: 0x000000010c4ee000, CR3: 0x0000000114f90011, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0x0701e5798222d2d0, RCX: 0xbfffff8023a6e5a8, RDX: 0xffffff8000891638

    RSP: 0xffffff81cfd43eb0, RBP: 0xffffff81cfd43eb0, RSI: 0x0701e5798222d2d0, RDI: 0xffffff8023cb8738

    R8:  0x0000000003000000, R9:  0x0000000003000000, R10: 0x8000000114f90011, R11: 0x00000000cccccc00

    R12: 0xffffff8000228b50, R13: 0xffffff80008bef20, R14: 0xffffff8023cb8738, R15: 0x0000000000000001

    RFL: 0x0000000000010083, RIP: 0xffffff800023ce7f, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0x000000010c4ee000, Error code: 0x0000000000000000, Faulting CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff81cfd43b60 : 0xffffff8000220792

    0xffffff81

    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 1.69f3

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)

    Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports

    Serial ATA Device: ST9500325ASG, 500.11 GB

    Serial ATA Device: HL-DT-ST DVDRW  GS31N

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0xfa130000 / 6

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 9

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd120000 / 4

    USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfd122000 / 5

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

     

     

    i cant see anything in there which points directly do the logitech mouse in this report, but I am heading to return the logitech  and get a mac mouse to eliminate that .

    if i could get some insight to the report above being related or not though, I would appreciate it ..

     

    i'm really hoping it isnt the HP monitor .. it is connected with an official apple HDMI cable ..

    i can't afford the 2000 thunderbolt display  :|

     

    thanks again

  • 9. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    Linc Davis Level 10 Level 10 (117,740 points)

    Make a "Genius" appointment at an Apple Store to have the machine tested. Unfortunately, you may have to leave it there for several days.

     

    Print the first page of the panic report and bring it with you.

     

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros (do this only if you have at least two complete, independent backups, and you know how to restore to bare metal from any of them.) Don’t erase the Lion recovery partition, if present.

  • 10. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    wendyjo17 Level 1 Level 1 (0 points)

    thanks Linc..

    i did that after the 2nd time it happened .. showed them the first and 2nd report ...  they ran a couple tests and said it was fine and ran me out of the store so they could get to their next appointment.. is there something I can tell them to get them to realize there is really something going on here ?

  • 11. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    Linc Davis Level 10 Level 10 (117,740 points)

    Unfortunately I have no control over what Apple employees do. Some are less conscientious than others. Talking to the manager, or calling Apple customer service, might help.

  • 12. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    wendyjo17 Level 1 Level 1 (0 points)

    thanks.. I didn't mean to imply you had a apple care magic wand

    I was meaning more like something specific in the logs I could point out to make it a stronger case ..

    That last panic report being so short makes the crashes even more random.

     

    I do have a potentially silly question ..

    the subsequent phone techs have suggested since the hardware tests ran fine, the next step may be to reinstall the OS .. and both techs i've asked this of swear i don't have to have the original install cd's for any of the software i have .. like you would on a pc..

    is that true, or are they just as uninformed about that as everything else so far ?

    there is only one thing i need a disk for but their were 2 allowed installs and the 2nd party disappeared with the disk.

     

     

    thanks

  • 13. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    Linc Davis Level 10 Level 10 (117,740 points)

    the subsequent phone techs have suggested since the hardware tests ran fine, the next step may be to reinstall the OS

     

    That's what their script tells them to say. I doubt that it will help, but you can try it.

     

    Back up all data.

     

    Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.

     

    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.

     

    When the Recovery screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

  • 14. Re: 6 kernel panics - macbook pro 2 months old - applecare useless
    wendyjo17 Level 1 Level 1 (0 points)

    thanks..

    i'm going to do this just to eliminate that as their 'solution'

    fingers crossed