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Cannot save images because they are locked/permission issues

1408 Views 21 Replies Latest reply: Oct 24, 2012 9:06 PM by donatb RSS
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blc329 Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 2, 2012 12:11 PM

Hi all,

 

I cannot save images in either Photoshop or Preview because the image is locked and/or I don't have the correct permissions. Please see the screenshot below for the exact error message. I've checked the permissions for both the image and the folders, and I appear to have the correct permissions (see screenshot).Screen shot 2012-06-02 at 3.10.22 PM.png I also did a permissions reset in disk utility and am still getting the error message. I am not the Admin on this computer. Any advice would be greatly appreciated. Thanks!Screen shot 2012-06-02 at 3.00.31 PM.png

iMac, Mac OS X (10.6.8)
  • Linc Davis Level 10 Level 10 (108,150 points)

    Your profile says you're running 10.6.8, but the screenshot looks like Lion. Which is correct?

  • Linc Davis Level 10 Level 10 (108,150 points)

    Back up all data, then follow the instructions here to reset the permissions of your home folder:

     

    Reset home folder permissions

  • RRFS Level 5 Level 5 (4,425 points)

    Since you are "not the administrator on this computer" why don't you get the admin to give his/her password or unlock the file for you?

  • Linc Davis Level 10 Level 10 (108,150 points)

    Please make a copy of the image file in the Finder. Can you edit the copy?

  • Linc Davis Level 10 Level 10 (108,150 points)

    Launch the Console application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

     

    Click the Clear Display icon in the toolbar. Try the action again. Post any messages that appear in the Console window – the text, please, not a screenshot.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Linc Davis Level 10 Level 10 (108,150 points)

    That's a separate issue. Please try again, but this time enter the word "Preview" in the Filter text box.

  • Linc Davis Level 10 Level 10 (108,150 points)

    Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now.

     

    Launch the Terminal application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.

     

    Drag or copy — do not type — the following line into the Terminal window, then press return:

     

    sudo chown -R $UID $TMPDIR..

     

    You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. 

  • Linc Davis Level 10 Level 10 (108,150 points)

    No, just test.

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