Skip navigation

Audio and Quicktime stopped working.

2116 Views 7 Replies Latest reply: Aug 1, 2012 12:03 PM by yoink RSS Branched to a new discussion.
Vilhelm.83 Calculating status...
Currently Being Moderated
Jun 2, 2012 2:23 PM

I recently installed Adobe CS6 on my machine. After a couple days, I realized my audio stopped working. I also noticed that I could no longer open any video files in Quicktime or even view them in Quick Look. Quicktime just gave me an error -101 and told me it couldn't open the file. Going into my Sound Preferences, all options are there, but none of them are working and the volume bar is not functional. When I select Digital Out (what I usually use) and leave preferences, I go back and Internal Speakers are selected again. iTunes will open, but when I play a song the playhead doesn't move past the 0:00 mark. I can homever open anything in VLC and audio works like a charm. I can select my output source from VLC and the all work fine.


I've gone into Audio Midi Setup to see if there was anything weird happening there. Nothing. (I can actually select my Digital Output and go to Configure Speakers and the test tones actually work.)


I've tried killing the Coreaudio in Activity Montitor. Nothing.


I've made a new user. Same symtoms.


Repaired Permissions. Nothing.


I've tried resetting my PRAM. This just causes my machine to Kernel Panic everytime it boots and I can only get it to work by booting from a Lion disc and choosing my startup disc. After that it boots no problem.


What I've done is restored from my time capsule a few times (a little further back each time) until I've gotten to a point that everything works. Where it starts to work again, is before I installed CS6. I've also recently installed the latest NVIDIA Drivers and CUDA drivers for a GTX 470. Everything works with that setup. I've gone through everything again paying attention to when the Audio/Quicktime breaks, and it happens after installing CS6.


I'm really hoping someone has an idea of how to get around this.


Mac Pro 1.1

2x 5355 Intel Xeon Processors (upgraded a month ago)

OS X 10.7.4

16GB Ram

SSD Boot Drive

Mac OS X (10.7.4)
  • Smetvid Calculating status...
    Currently Being Moderated
    Jun 4, 2012 5:41 PM (in response to Vilhelm.83)

    Exact same problem here also with CS6.  Now that you mention it that was about the time I also started having problems.


    VLC players works fine and all the CS6 applications work fine with audio but I all my audio controls are locked and itunes and quicktime player will not play anything.  Also some web video doesn't play either such as on Vimeo.


    I tried many things like you and for me the only thing that seems to help is resetting the PRAM.  It used to work a lot more but now I have to do it many times before it will work again.  Today has been more frustrating then usual and haven't had audio all day.  Once it boots up working it is perfectly fine until I shut down again.


    17" MBP 2.2Ghz

    AMD 1GB

    8GB ram.

    OS X 10.7.4

  • Smetvid Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 4, 2012 6:35 PM (in response to Smetvid)

    By the way just tried this and it seems to have worked without restarting.  It made the computer run a bit slow for awhile but eventually cleared up.


    sudo killall coreaudiod


    Somebody suggested running that command in terminal.


    It is clearly not a fix but may get us through this until Apple or Adobe can come up with a fix.


    By the way thinking about it now this problem may have only happened with a recent OSX update.  CS6 and OS X were running rock solid for a couple of weeks before the problems started.

  • Smetvid Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 5, 2012 8:43 AM (in response to Vilhelm.83)

    I have a Mac Book Pro 17" with the built in AMD 6750. I wish I could update to a Cuda card since the OpenCL is still a bit buggy with CS6.


    The problem seems to be getting worse and it now happens every time I. Shutdown.  The terminal kill still works for me however.  Perhaps the different audio devices between our two machines makes a difference there.

  • DAskew Calculating status...
    Currently Being Moderated
    Jun 15, 2012 11:45 AM (in response to Vilhelm.83)

    I'm having the exact same problem. Glad to know I'm not the only one! Installed CS6, updated to OS X 10.7.4 and now I get no system sound, iTunes won't play (stuck at 0:00), etc. just as you described. Sound works in all my Adobe applications so I can keep working in Premiere and After Effects thankfully, but it's quite frustrating to not have any other audio, especially when I want to preview things in Quicklook or Quicktime. I'm running a Mac Pro 3,1 and usually use Digital Out. I also have an AJA Kona 3 installed and it's grayed out and muted in System Prefs too, just like Internal, Line Out, and Digital Out.


    Might try rolling my system back to 10.7.3 and see if that fixes it, but it sounds like this might be a problem only Adobe and/or Apple can solve.

  • Chris Tomberlin Calculating status...
    Currently Being Moderated
    Jun 20, 2012 2:31 PM (in response to Vilhelm.83)

    I had the same issue. Did a combo update to 10.7.4 from 10.7.3 AND trashed all my Quicktime preferences. That seems to have fixed it.

  • yoink Level 2 Level 2 (305 points)
    Currently Being Moderated
    Aug 1, 2012 12:03 PM (in response to Vilhelm.83)

    We have the same issue: I say "we" because we have three seats of CS6 here. When it first happened on one workstation, I thought that it was simply the editor who messed something up.


    However when it happened on workstation #2: i got suspicious, although it was the same editor.


    I went to check workstation #3 which I use daily, however I normally use an external audio interface without OS X volume control and sure enough, the same thing.


    On the first workstation I literally had to reinstall the OS to fix it. This is a horrible bug! Please let Adobe know:


    And Apple:


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.