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TS1741: Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV

Learn about Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV

TS1741 Ipad screen on Apple TV

953 Views 8 Replies Latest reply: Jun 2, 2012 6:00 PM by Hernan99 RSS
Hernan99 Calculating status...
Currently Being Moderated
Jun 2, 2012 2:45 PM

I can't find Air Play on my Ipad 2.  I have installed AppleTV and have access to all my libraries,  but can't make the TV set to pick up my Ipad screen...when I look for the Air Play icon on the Ipad I don't see it anywhere.  When I go into "Computers" on Apple TV, it doesn't show me my Ipad, inspite of the fact that both are connected to the same network...any suggestions?

Thanks

iPad 2, iOS 5.0.1, Apple TV
  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Jun 2, 2012 2:50 PM (in response to Hernan99)

    Welcome to the Apple community.

     

    When displaying the content you wish to mirror on the iPad 2, iPad 3 or iPhone 4s, double tap the home button (quickly) and swipe the bottom row of apps to the right to reveal the playback controls, tap the AirPlay icon and select your Apple TV from the list of available devices.

  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Jun 2, 2012 4:37 PM (in response to Hernan99)

    It should be between the fast forward button and the volume adjustment when you swipe the application panel to the right.

  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Jun 2, 2012 5:12 PM (in response to Hernan99)

    I don't think you are missing anything, it sounds as though it is not there. Have you tried restarting the iPad, the Apple TV and your router. Also check that you have not turned AirPlay off on the Apple TV itself.

  • Winston Churchill Level 10 Level 10 (81,665 points)
    Currently Being Moderated
    Jun 2, 2012 5:28 PM (in response to Hernan99)

    A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.

     

    Make sure your router/computer allows access over the following ports

     

    Port

    Type

    Protocol

    Used By

    80

    TCP

    HTTP

    AirPlay

    443

    TCP

    HTTPS

    AirPlay

    554

    TCP/UDP

    RTSP

    AirPlay

    3689

    TCP

    DAAP

    iTunes/AirPlay

    5297

    TCP

    -

    Bonjour

    5289

    TCP/UDP

    -

    Bonjour

    5353

    TCP/UDP

    MDNS

    Bonjour/AirPlay

    49159

    UDP

    MDNS (Win)

    Bonjour/AirPlay

    49163

    UDP

    MDNS (Win)

    Bonjour/AirPlay

     

    Refer to your router manual/manufacturer for any settings that are specific to that model.

     

    Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.

     

    If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them.

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