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HT3302: iPhone and iPod: Liquid damage is not covered by warranty

Learn about iPhone and iPod: Liquid damage is not covered by warranty

HT3302 water damage to iPhone 4S

2249 Views 6 Replies Latest reply: Jun 4, 2012 6:20 AM by Masoon RSS
jesstandy96 Calculating status...
Currently Being Moderated
Apr 22, 2012 9:22 AM

My iPhone has water damage to it and I know that apple do not cover water damage in their warranty but I've only had it a month and it cost me £499! It took me ages to save up for it and now it's ruined. what can I do?

iPhone 4S, iOS 5.1
  • roaminggnome Level 10 Level 10 (89,180 points)
    Currently Being Moderated
    Apr 22, 2012 10:55 AM (in response to jesstandy96)

    Get an out of warranty replacement from the Apple Store.

  • tonefox Level 5 Level 5 (7,695 points)
    Currently Being Moderated
    Apr 22, 2012 11:06 AM (in response to jesstandy96)

    One would have thought that you would have been rather more careful with something that took you ages to save up for.

     

    I paid around £600 for mine, and follow simple rules:

     

    The phone is always within grabbing distance.

    The phone is never laid on a table in a public place.

    The phone is never laid on the same surface as any container of any liquid.

    The phone is never carried in a hip pocket.

    The phone is never taken into a steamy environment, e.g. bathroom in use.

  • Rudegar Level 6 Level 6 (18,465 points)
    Currently Being Moderated
    Apr 22, 2012 11:45 AM (in response to jesstandy96)

    i spilled on my iphone4

    i fell in the water with my ipod touch

     

    fixed both 100% by putting them in a bowl of rice on the radiator for 48hours

  • Masoon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 4, 2012 2:48 AM (in response to Rudegar)

    tonefox,

     

    Your response is about as helpful as a mechanic in a car accident repair body shop giving you a lecture on how to drive.  Thanks for that!

     

    everyone else,

     

    My wife's friend had her iPhone 4 helpfully placed into the toilet by her 14-month old boy.  Delightful.  She went into the Apple Store in Leicester and the replaced her phone with a working one (I think it was brand new, but might have been refurbished) for £119.  On Saturday, our 14-month old boy managed to do the same.  Oh dear, they get everywhere, these young explorers, just when you're least expecting them to (tonefox, you need to add 'don't have kids' to your simple rules...)

     

    We tried the sealed tupperware container with rice (and a dehumidifier box) in the airing cupboard trick.  No luck!  We're thinking about buying a stock of silica gel for next time we are terminally distracted and fail to follow the 'simple rules' (funny old thing, you just can't get hold of silica gel on a long bank holiday weekend!).

     

    We do have quite decent insurance with our bank account, but the trouble is, they have just upped the excess to £100 for iPhones, whilst still £50 for all other phones!  To my mind, it's worth the other £19 to not have to do all the phone calls and paperwork, and, most importantly, not to wait for a week or two to get it fixed and returned.

     

    I will be going to the nearest Apple Store to do the same as my wife's friend tomorrow.  I'm expecting to pay £119 for a replacement.  I am led to believe that this is now policy with Apple, but have not managed to find it anywhere yet.  I'll let you know how it goes.

  • tonefox Level 5 Level 5 (7,695 points)
    Currently Being Moderated
    Jun 4, 2012 2:56 AM (in response to Masoon)

    Masoon wrote:

    (tonefox, you need to add 'don't have kids' to your simple rules...)

     

    You're right. Unfortunately my three average 40 years old, and the doc says it's too late for abortion....

  • Masoon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 4, 2012 6:20 AM (in response to jesstandy96)

    I've checked it out today by calling the Apple Store.  You can get a replacement, and it will cost around £120 (for an iPhone 4). Ideally they told me that you need to book a 'Genius Bar' appointment first in case they are busy (even though it's not strictly any technical help that you need) and then just take it in, swap it and pay.

    tonefox wrote:

     

    You're right. Unfortunately my three average 40 years old, and the doc says it's too late for abortion....

     

    tonefox, I guess mobile phones weren't around when your kids were throwing things in toilets then! Your 'wise advice' given above clearly belies your age :-)

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