Skip navigation

iTunes store account hacked

664409 Views 1,939 Replies Latest reply: Apr 13, 2014 10:39 PM by Chris CA RSS Branched to a new discussion.
  • transmogrification Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 1, 2012 2:50 PM (in response to kevmortensen)

    This link to a prior discussion might get you in the right direction:

     

    https://discussions.apple.com/message/17229278#17229278

     

    I hope this helps. If not, you can look here:

     

    http://www.apple.com/contact/

  • kevmortensen Calculating status...
    Currently Being Moderated
    Jun 1, 2012 2:58 PM (in response to transmogrification)

    Thank you Transmogrification. I will give that a shot. I appreciate your help.

  • trinansw3 Calculating status...
    Currently Being Moderated
    Jun 1, 2012 3:43 PM (in response to kevmortensen)

    Good luck contacting apple, i went through the contact section and got reply telling me there is no way my itunes account could have been hacked.... and to see my bank... hmm guess what!! after shutting my account down now have new account... i will never put my credit card details on itunes ever again.. i go to the super market and purchase itune gift cards, enter the digits into required feild and whalah.. credit to spend and no chance of someone in Guam africa draining my credid card

  • MadMacs0 Level 4 Level 4 (3,330 points)
    Currently Being Moderated
    Jun 1, 2012 5:44 PM (in response to trinansw3)

    trinansw3 wrote:

     

    go to the super market and purchase itune gift cards, enter the digits into required feild and whalah.. credit to spend and no chance of someone in Guam africa draining my credid card

    True, this will certainly limit your exposure, but if you've followed this thread from the beginning the majority of the folks that have been hit were using gift cards that were either forgeries or had been otherwise compromised and were quickly emptied immediately after first use.

  • iMasterus Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 2, 2012 4:35 AM (in response to MadMacs0)

    Got the same issue today. I bought 50 usd gift card month ago. Today it's gone from my account. Contacted Apple support and are waiting for the answer.

  • Cyparisse Calculating status...
    Currently Being Moderated
    Jun 3, 2012 2:25 PM (in response to stereocourier)

    My account was just hacked into this weekend. Amazing this has happened to so many people for the past however many months with no one from Apple changing anything to make sure it doesn't happen again. What is also amazing is that no one has sued Apple for this **** happening to so many people and with really no way of it not happening again. I have changed my ID and password, but with no way of actually being able to delete it alltogether and make all new ones, the hackers knowing things that I don't now like security questions (which also can't be changed), will just do this again. I am venting just as you all are, and something must be able to get done to fix this.

     

    This is the most ridiculous setup I have ever seen! I have never gotten any of my other accounts hacked into and it has never been so hard to delete or change ANYTHING as it has for my Apple account. My mother is a lawyer. Maybe I will start a mass lawsuit with these bastards for breaching their so called privacy policies and security settings, or lack thereof! They can't save any of us from getting our accounts hacked into and they aren't doing anything different to help it from not happening again!

  • TunesFan Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 3, 2012 2:57 PM (in response to Cyparisse)

    Hi. You can delete your account by clicking "contact us" on the bottom right of this page and emailing iTunes; it's really not that hard. You can also read the terms to see if by chance there is a section about canceling.

     

    You can change your account info just as easily by going to appleid.apple.com and signing in; if that's too difficult, use the contact us link and ask them to do it for you.

     

    I think it's hilarious that people who can't even figure out how to use their own accounts have the balls to blame apple when thier account gets ripped.......good luck with your lawsuit.

  • TunesFan Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 3, 2012 2:59 PM (in response to trinansw3)

    Did someone make purchases using your iTunes account? If not, then your iTunes account didn't get hacked.

  • Cyparisse Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2012 3:21 PM (in response to TunesFan)

    Yes they did. They bought under my iTunes, they changed my information in iTunes, as well as my Apple ID and other info. I am not an idiot. I am not a computer whiz, but I am not an idiot.

  • Carlo TD Level 3 Level 3 (550 points)
    Currently Being Moderated
    Jun 3, 2012 3:30 PM (in response to Cyparisse)

    You sound argumentative and far from being a computer wiz.

  • Cyparisse Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 3, 2012 3:53 PM (in response to Carlo TD)

     

     

    Carlo TD wrote:

     

    You sound argumentative and far from being a computer wiz.

     

     

    Listen, forums are for receiving help and for people to express their concerns and frustrations. Not for a-holes to start fights and put others down for feeling or saying what's on their minds. When I feel attacked, I will be argumentative. I think most people would be.

     

    As for your attempt at putting me down, it means sh*t to me really. You don't say anything of value, and haven't throughout the forum.

  • mjames007 Calculating status...
    Currently Being Moderated
    Jun 4, 2012 4:21 PM (in response to stereocourier)

    I like may others had my iTunes account hacked over this past weekend but in my case, they were able to also obtain my credit card information on file with iTunes.

    I have a separate credit card specifically for iTunes use, so I have definitely not given the information to anyone else.

    Fortunately, the credit card company contacted me suspecting fraudulent transactions, starting with an iTunes charge but which quickly escalating to much higher charges for other independent transactions and they canceled my card.

    This is clearly an iTunes or even worse, an Apple ID security breach, which could have even greater consequences, given the push to use iCloud.

     

    Time this was esclated to the 'media'.

  • transmogrification Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 4, 2012 4:41 PM (in response to Cyparisse)

    Isn't being "argumentative" starting or contributing to a fight? I think we all can agree that it is counterproductive to being helpful. Let's foucus on helping others here find resolution.

  • transmogrification Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 4, 2012 4:43 PM (in response to mjames007)

    Have you tried contacting Apple? There are a number of ways to speak with a representative.

     

    There are also a number of ways online accounts can be compromised. Keeping your account secure is also user responsibility.

  • timbck2 Calculating status...
    Currently Being Moderated
    Jun 6, 2012 8:34 PM (in response to stereocourier)

    This hasn't happened to me personally (yet), but it did happen to my partner. He had two separate charges on his credit card for around $40 each and he hadn't bought anything on iTunes. Even stranger, his purchase history didn't show anything. He contacted Apple, they were no help at all, so he disputed the charges with his credit card issuer. Apple has a *serious* security problem with Apple IDs and iTunes, in my opinion.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (39)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.