1 Reply Latest reply: Jun 8, 2012 6:20 PM by b noir
bribiec Level 1 Level 1 (0 points)

Unable to include itune drivers for  importing cd and dvs"s..Have tried reinstalling several times....using del lapton windows 7

iPad, Windows 7, unable to include drivers for dvd
  • 1. Re: unable to include itune service drivers for cs and dvs"s
    b noir Level 9 Level 9 (71,995 points)

    Could you post your diagnostics for us please?


    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:


    dvdcd diagnostics.png


    ... and click "Next".


    When you get through to the final screen:


    diagnostics complete.png


    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.