1 Reply Latest reply: Jun 8, 2012 6:20 PM by b noir
bribiec Level 1 Level 1 (0 points)

Unable to include itune drivers for  importing cd and dvs"s..Have tried reinstalling several times....using del lapton windows 7


iPad, Windows 7, unable to include drivers for dvd
  • 1. Re: unable to include itune service drivers for cs and dvs"s
    b noir Level 9 Level 9 (71,995 points)

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.