apple tv does not recognize our itunes login and password. we know login and password is correct because we have no trouble logging into ITunes using the same info on our computer. consequently we can't get past homesharing login and are unable to use apple tv.
For the avoidance of doubt, have you actually set up homesharing on your iTunes library on your computer. Homesharing is set up from the advanced menu in iTunes, you need to do this before you can enter any details about homesharing on the Apple TV.
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